酒店回复: Thank you for taking a moment to leave a review, Alexander. The staff and I at the Red Roof Inn Cincinnati East - Beechmont appreciate your 4/5 score following your stay. I am happy that your stay was okay with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, GabrielleRed Roof ManagementRediResponse Specialist
2.0分
其他
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The clerk was on the phone when I came to check in and I had to stand there for quite a while before he was able to assist. He was pleasant and polite. Once we checked in we were given no direction to our room and it took a bit to figure out where it was. The walk way was full of trash and smelled of urine. I booked a non smoking room, but once we got in side, it reeked of cigarette smoke. The room was shabby, dirty, and the bedding was stained and dirty. The smoke detector was beeping and the heat barely worked. We ended up leaving after 10 minutes. That red roof is nasty.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati East - Beechmont. I sincerely apologize for the multiple concerns you experienced during your brief stay. The delayed check-in, lack of directions, unsanitary conditions in the walkway, and unacceptable state of your non-smoking room are deeply concerning. This falls far short of our standards, and I understand your decision to leave. We want you to feel confident in our ability to prevent similar problems in the future. Your feedback will be shared directly with the property staff. We hope you will give Red Roof another opportunity to provide you with an improved stay next time you travel our way.Very truly yours,JohnRed Roof Management RediResponse Specialist
4.0分
其他
There were small broken things in the room. Outlets not working, drain in the bathtub not holding water.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati East - Beechmont. I am truly sorry to hear about the concerns you encountered in your room. We strive to maintain our rooms in perfect condition, and it’s disappointing to learn about the items, outlets, and the bathtub drain is not what you have expected during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JohnRed Roof Management RediResponse Specialist
1.0分
其他
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Had to clean our room before we took anything in. Stayed for a week. Halfway through called front desk and asked for clean sheets and was told maybe tomorrow because wo don't have any extra sheets. WTH?
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati East - Beechmont. We are very sorry to hear about the concerns you may have experienced with the cleanliness of your room upon arrival and the lack of available clean sheets during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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Well the first room that they put us in was dirty and the bad the springs were poking out of the mattress. So next day we got another room was clean and fine. But that first night I cannot believe that they put a person in a room that nasty.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati East - Beechmont. I understand your disappointment with the cleanliness of the room and the possible damaged mattress. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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The room was not very good. I guess I should have realized that when the gentlemen who checked me in said "you have 5 minutes to decide if you like the room or he would give me a refund." If I had gotten there earlier in the I probably would have taken the refund. I have always thought that Red Roof Inns were nicer places to stay.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati East - Beechmont. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room. This is not the standard of service we aim to provide.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
1.0分
情侣出游
This place is a unsafe, extremely disgusting and very unsanitary. We didn't even stay the night. Beware it's a roach trap.
2.0分
其他
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Too outdated
Staff was super friendly! However, when we got into our room, the heat was set at 80, and the bed was so uncomfortable we ended up checking out at 5am. As soon as I laid in the bed, the springs went straight in my back. Shower would only work on ice cold or blistering hot. It was a good hotel to sleep for a couple hours, wouldn’t stay again.
房间还算干净，有大小毛巾，洗发水，沐浴露。
但是没有矿泉水，没有热水器，没有茶包，没有咖啡。
一楼前台那里有两个暖壶是咖啡，可以打两杯拿到房间里去。
前台的英语太差了，旅馆信息说对应西班牙语。
押金是50美金现金，退房时记得要回来。
位置在市中心的东方，距离机场有30公里多，出租车要35（白天到50美金（晚上）。
入住人基本上是开车族，退房时间是上午11点可以延时到12点。
在
好的
The clerk was on the phone when I came to check in and I had to stand there for quite a while before he was able to assist. He was pleasant and polite. Once we checked in we were given no direction to our room and it took a bit to figure out where it was. The walk way was full of trash and smelled of urine. I booked a non smoking room, but once we got in side, it reeked of cigarette smoke. The room was shabby, dirty, and the bedding was stained and dirty. The smoke detector was beeping and the heat barely worked. We ended up leaving after 10 minutes. That red roof is nasty.
There were small broken things in the room. Outlets not working, drain in the bathtub not holding water.
Had to clean our room before we took anything in. Stayed for a week. Halfway through called front desk and asked for clean sheets and was told maybe tomorrow because wo don't have any extra sheets. WTH?
Well the first room that they put us in was dirty and the bad the springs were poking out of the mattress. So next day we got another room was clean and fine. But that first night I cannot believe that they put a person in a room that nasty.
The room was not very good. I guess I should have realized that when the gentlemen who checked me in said "you have 5 minutes to decide if you like the room or he would give me a refund." If I had gotten there earlier in the I probably would have taken the refund. I have always thought that Red Roof Inns were nicer places to stay.
This place is a unsafe, extremely disgusting and very unsanitary. We didn't even stay the night. Beware it's a roach trap.
Too outdated
Staff was super friendly! However, when we got into our room, the heat was set at 80, and the bed was so uncomfortable we ended up checking out at 5am. As soon as I laid in the bed, the springs went straight in my back. Shower would only work on ice cold or blistering hot. It was a good hotel to sleep for a couple hours, wouldn’t stay again.