酒店回复: Dear Randy, Thank you for bringing this to our attention. We regret that your experience did not reflect the standards we aim to provide, particularly regarding room condition and comfort. Your feedback will be taken seriously and shared with our team to help guide improvements. We appreciate your comments and hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
安静且位于中心位置
3.0分
其他
原文
翻译提供方：Google
干净、无烟。
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酒店回复: Dear Guest, Thank you for your valuable feedback. We recognize that maintaining a fresh and clean environment is fundamental to ensuring a memorable guest experience. We appreciate your acknowledgment of our efforts in this area. Your satisfaction remains our priority, and we look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management
2.0分
其他
There was no cable the entire time of our stay. They give you a bar of soap for your face and body and no shampoo or lotion
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酒店回复: Dear Taunya, Thank you for sharing your experience. We regret that certain amenities did not meet your expectations during your visit, as ensuring a comfortable and well-prepared stay is a priority for us. Your feedback regarding the in-room provisions has been shared with our team to help improve future guest experiences. We truly value your observations, as they guide enhancements to our services. We hope you will consider returning so we can provide a more complete and satisfying stay that reflects our commitment to comfort, convenience, and guest care.Sincerely,Hotel Management
3.0分
家庭亲子
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The pictures did not reflect the true nature of the property.
PROS: easy check-in. Very comfortable bed. Windows that open fully. Full kitchenette. 24 hour reception.
CONS: Dirty carpet. Odd smell throughout entire building. Shower head detached from the wall. No true amenities or breakfast
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酒店回复: Dear Patricia, Thank you for sharing your experience. We are glad to hear that you found the check-in process smooth, the bed comfortable, and that the kitchenette and 24-hour reception met your needs. However, we sincerely apologize for the issues you encountered with cleanliness, odors, and the shower. Your feedback has been shared with our team to help improve the overall condition of the property. We hope you consider staying with us again in the future so we can provide a more enjoyable and thoroughly satisfying experience.Sincerely,Hotel Management
2.0分
其他
The room was really dirty the carpets weren't swept. Had to get the front desk to clean the carpets.
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酒店回复: Dear Tim, Thank you for bringing this to our attention. We sincerely regret that your room did not meet cleanliness expectations upon arrival. This falls short of the high standards we aim to provide, and we apologize for the inconvenience it caused. Your comments have been shared with our housekeeping for attention. Guest satisfaction is important to us, and feedback like yours helps improve our service. We hope to have the opportunity to welcome you again and deliver a stay that reflects the quality and care you deserve.Sincerely,Hotel Management
4.0分
其他
Relaxing
Had a nice and quiet couple of days which I was looking for, thank you and I can’t wait until the next time
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酒店回复: Dear ALBERT, We’re delighted to hear you enjoyed a relaxing and peaceful stay! It’s wonderful that your visit provided the quiet getaway you were hoping for. Feedback like yours encourages our team to continue creating a welcoming and comfortable environment for all guests. Thank you for sharing your experience, and we look forward to welcoming you back to Extended Stay America for another enjoyable and restful visit very soon.Sincerely,Hotel Management
3.0分
其他
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Price isn’t always a factor
Supposed to be smoking free room 322 smelled like an ashtray,tv was very temperamental and a bunch of people hanging outside when I arrived
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酒店回复: Dear Timothy, We are truly sorry that your stay did not meet expectations. It is concerning to hear that your room did not reflect the non-smoking standard and that other aspects of your visit affected your comfort. Ensuring a clean, safe, and welcoming environment for all guests is a top priority, and your feedback will be shared with our team. We regret the inconvenience and frustration this caused and appreciate you bringing it to our attention. We hope for the opportunity to provide a more enjoyable and seamless experience during a future stay.Sincerely,Hotel Management
4.0分
其他
This seems to be a hotel for truck drivers or transient people. People hanging out in the parking lot some nights.
1.0分
商务出差
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Called to ask about my deposit and got left on phone for over 15 min heard them talking about everything but never came back to the phone and tried to say they couldn’t find my name no where so I must be a guest when booking was in my name cards I payed with in my names.. mind u this was what I heard them saying in back ground not to me bc they never came back to the phone..
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酒店回复: Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We have spoken to the front desk about your call and have taken corrective action to prevent that from happening again. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America
无烟酒店，我们走进房间，闻起来就像有50个人在房间里抽烟一样。感觉就像要从二楼掉下去一样。10分钟后就退房了。他们没有退款。
安静且位于中心位置
干净、无烟。
There was no cable the entire time of our stay. They give you a bar of soap for your face and body and no shampoo or lotion
The pictures did not reflect the true nature of the property.
PROS: easy check-in. Very comfortable bed. Windows that open fully. Full kitchenette. 24 hour reception.
CONS: Dirty carpet. Odd smell throughout entire building. Shower head detached from the wall. No true amenities or breakfast
The room was really dirty the carpets weren't swept. Had to get the front desk to clean the carpets.
Relaxing
Had a nice and quiet couple of days which I was looking for, thank you and I can’t wait until the next time
Price isn’t always a factor
Supposed to be smoking free room 322 smelled like an ashtray,tv was very temperamental and a bunch of people hanging outside when I arrived
This seems to be a hotel for truck drivers or transient people. People hanging out in the parking lot some nights.
Called to ask about my deposit and got left on phone for over 15 min heard them talking about everything but never came back to the phone and tried to say they couldn’t find my name no where so I must be a guest when booking was in my name cards I payed with in my names.. mind u this was what I heard them saying in back ground not to me bc they never came back to the phone..