酒店回复: Dear Randy, Thank you for bringing this to our attention. We regret that your experience did not reflect the standards we aim to provide, particularly regarding room condition and comfort. Your feedback will be taken seriously and shared with our team to help guide improvements. We appreciate your comments and hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
安静且位于中心位置
1.0分
商务出差
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The rooms were dirty and smelly. The AC/heat unit gives off a burning snelly odor. We ended up having to leave and rebooked our stay at another hotel the next day, even though I pre-paid for three nights via ******* with no refund.
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酒店回复: Dear Adrian,We are truly sorry to learn that your stay fell short of expectations and that the condition of the room impacted your comfort. We completely understand how disappointing it must have been, and please accept our apology. We can assure you that your feedback has been shared with our team to ensure that such concerns are promptly addressed. We appreciate you taking the time to bring this to our attention and sincerely hope you’ll consider giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
5.0分
其他
Clean and comfy room. Staff friendly. Laundry was plus. Convenient location next to restaraunts and gas station.
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酒店回复: Dear Justin, We are glad you enjoyed a clean and comfortable stay and found our team welcoming. It is great to know that the on-site laundry and convenient location added to your experience. At Extended Stay America, we aim to make every visit easy and enjoyable for our guests. Thank you for sharing your kind words, and we look forward to welcoming you back for another pleasant stay soon.Sincerely, Hotel Management
2.0分
其他
There was no cable the entire time of our stay. They give you a bar of soap for your face and body and no shampoo or lotion
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酒店回复: Dear Taunya, Thank you for sharing your experience. We regret that certain amenities did not meet your expectations during your visit, as ensuring a comfortable and well-prepared stay is a priority for us. Your feedback regarding the in-room provisions has been shared with our team to help improve future guest experiences. We truly value your observations, as they guide enhancements to our services. We hope you will consider returning so we can provide a more complete and satisfying stay that reflects our commitment to comfort, convenience, and guest care.Sincerely,Hotel Management
2.0分
其他
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I couldn’t get the tv to work. The guy from the desk got it to “work” but told me that if I went to check the guide, I would have the same problem with it again.
The phone didn’t work, internally or externally. Man from front desk said someone had probably unplugged it. Nothing was done about it and I didn’t feel like moving the bed to see if it was unplugged. Also, the phone was so dirty, it had dust embedded under the little, clear plastic covers on top of the buttons.
The walls of the shower stall were coated with soap scum. It was difficult to avoid touching them, because it was just a small shower stall, not a tub and shower. There was no hair dryer and when I asked the front desk for one, they told me they didn’t have hair dryers. The fan in the bathroom came on with the light, and was extremely loud.
The worst feature of the hotel was the location of the lobby. It was tucked into the inside corner of the L shaped building, with very little lighting. The only reason I guessed that it might be the main entrance was that there were some sketchy looking men hanging around the door. As a woman traveling alone, I didn’t feel comfortable walking through them, so I drove around the building looking for another entrance. If I hadn’t paid for the room in advance, I would have left and gone to a different hotel. Fortunately, when I completed my drive around the building, the men were gone. As I drove closer to the doorway, I could finally see the word “Lobby” over the door.
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酒店回复: Dear Lori, Thank you for sharing such detailed feedback regarding your stay. We sincerely apologize for the issues you encountered with the TV and bathroom, as well as for the concerns about safety and lighting near the entrance. Your comments have been shared with our management and maintenance teams to improve guest comfort and security. Please know that your experience does not reflect the standard we aim to provide, and your feedback is invaluable in helping us refine our services. We hope you might consider giving us another opportunity to offer a more comfortable and secure stay in the future.Sincerely,Hotel Management
1.0分
情侣出游
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They had no conditioner nor any lotion only thing that was given was a bar of soap\nAnd a bottle of shampoo. They only gave us the option for no groNola bars and chocolate muffins and coffee.That was it. There was also a stench
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酒店回复: Dear Kali, We appreciate you being our guest and taking the time to share your feedback. We apologize for any miscommunication regarding our in-suite amenities. Hair dryers and toiletries are available upon request at the front desk and are always complimentary, and we regret that this was not shared during check-in. We also understand how important a good breakfast is and are sorry that our complimentary grab-and-go selections did not meet your expectations. Thank you for staying with us, and we look forward to welcoming you again.Sincerely,Hotel Management
3.0分
其他
They didn't have conditioner with the shampoo. No hair dryer, either.
The breakfast was so bad that I didn't even bother the following day.
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酒店回复: Dear Kim, We appreciate you being our guest and providing your feedback. It is great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies if we did not communicate this to you during check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely,Hotel Management
3.0分
家庭亲子
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The pictures did not reflect the true nature of the property.
PROS: easy check-in. Very comfortable bed. Windows that open fully. Full kitchenette. 24 hour reception.
CONS: Dirty carpet. Odd smell throughout entire building. Shower head detached from the wall. No true amenities or breakfast
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酒店回复: Dear Patricia, Thank you for sharing your experience. We are glad to hear that you found the check-in process smooth, the bed comfortable, and that the kitchenette and 24-hour reception met your needs. However, we sincerely apologize for the issues you encountered with cleanliness, odors, and the shower. Your feedback has been shared with our team to help improve the overall condition of the property. We hope you consider staying with us again in the future so we can provide a more enjoyable and thoroughly satisfying experience.Sincerely,Hotel Management
2.0分
其他
The room was really dirty the carpets weren't swept. Had to get the front desk to clean the carpets.
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酒店回复: Dear Tim, Thank you for bringing this to our attention. We sincerely regret that your room did not meet cleanliness expectations upon arrival. This falls short of the high standards we aim to provide, and we apologize for the inconvenience it caused. Your comments have been shared with our housekeeping for attention. Guest satisfaction is important to us, and feedback like yours helps improve our service. We hope to have the opportunity to welcome you again and deliver a stay that reflects the quality and care you deserve.Sincerely,Hotel Management
无烟酒店，我们走进房间，闻起来就像有50个人在房间里抽烟一样。感觉就像要从二楼掉下去一样。10分钟后就退房了。他们没有退款。
安静且位于中心位置
The rooms were dirty and smelly. The AC/heat unit gives off a burning snelly odor. We ended up having to leave and rebooked our stay at another hotel the next day, even though I pre-paid for three nights via ******* with no refund.
Clean and comfy room. Staff friendly. Laundry was plus. Convenient location next to restaraunts and gas station.
There was no cable the entire time of our stay. They give you a bar of soap for your face and body and no shampoo or lotion
I couldn’t get the tv to work. The guy from the desk got it to “work” but told me that if I went to check the guide, I would have the same problem with it again.
The phone didn’t work, internally or externally. Man from front desk said someone had probably unplugged it. Nothing was done about it and I didn’t feel like moving the bed to see if it was unplugged. Also, the phone was so dirty, it had dust embedded under the little, clear plastic covers on top of the buttons.
The walls of the shower stall were coated with soap scum. It was difficult to avoid touching them, because it was just a small shower stall, not a tub and shower. There was no hair dryer and when I asked the front desk for one, they told me they didn’t have hair dryers. The fan in the bathroom came on with the light, and was extremely loud.
The worst feature of the hotel was the location of the lobby. It was tucked into the inside corner of the L shaped building, with very little lighting. The only reason I guessed that it might be the main entrance was that there were some sketchy looking men hanging around the door. As a woman traveling alone, I didn’t feel comfortable walking through them, so I drove around the building looking for another entrance. If I hadn’t paid for the room in advance, I would have left and gone to a different hotel. Fortunately, when I completed my drive around the building, the men were gone. As I drove closer to the doorway, I could finally see the word “Lobby” over the door.
They had no conditioner nor any lotion only thing that was given was a bar of soap\nAnd a bottle of shampoo. They only gave us the option for no groNola bars and chocolate muffins and coffee.That was it. There was also a stench
They didn't have conditioner with the shampoo. No hair dryer, either.
The breakfast was so bad that I didn't even bother the following day.
The pictures did not reflect the true nature of the property.
PROS: easy check-in. Very comfortable bed. Windows that open fully. Full kitchenette. 24 hour reception.
CONS: Dirty carpet. Odd smell throughout entire building. Shower head detached from the wall. No true amenities or breakfast
The room was really dirty the carpets weren't swept. Had to get the front desk to clean the carpets.