The bathroom smelled like paint, fridge and freezer smelled gross. Microwave smelled like ammonia. Key card didn’t work a couple times, but the staff was friendly!
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酒店回复: Dear Ciearra, Thank you for sharing your feedback. We are glad to hear that our team left a positive impression during your visit. At the same time, we regret that certain aspects of the room affected your comfort. Your observations have been shared with the appropriate team for attention. We appreciate you taking the time to let us know, and hope your next stay reflects a more seamless experience.Sincerely,Hotel Management
5.0分
其他
I enjoyed my stay. Staff was very friendly. Room was very clean. Hotel should consider putting coffee makers and toasters in rooms
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酒店回复: Dear JULIA, We're so glad to hear you had an enjoyable stay and found the team welcoming and the room in great shape. Your suggestion about adding more conveniences is appreciated and will certainly be considered as we continue to enhance the guest experience. Thank you for taking the time to share your thoughts, and we hope to welcome you back to Extended Stay America soon.Sincerely,Hotel Management
3.0分
其他
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Booked at the wrong time
I didn't find out until I checked in on Friday night that the hotel was remodeling. I woke up Saturday morning to loud walking, dragging, and slamming. The floor in my room was slippery and damp, but nothing spilled on it, so I don't understand what was causing it. The nicest thing was that the receptionist was very friendly.
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酒店回复: Dear Malisa, Thank you for sharing your experience. We sincerely apologize for the disruption caused by ongoing improvements during your stay and for the unexpected condition of the flooring in your room. We understand how both issues could have affected your comfort and overall impression. Your comments have been shared with our team to help address these concerns more effectively. We're pleased to hear our front desk associate made a positive impression, and we appreciate your understanding.Sincerely,Hotel Management
1.0分
其他
NO elevator in a 3 story building!!!!
Terrible to lug luggage up stairs
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酒店回复: Dear Albert, Thank you for sharing your feedback. We understand how inconvenient it can be to carry belongings without the support of certain facilities, and we regret that this impacted your impression of the stay. We strive to create a setting that feels comfortable and accommodating for all, and your comments remind us of the importance of considering every detail of the guest experience. Please know your perspective is valued and will be taken into account as we continue to enhance our services. We appreciate your input and hope to welcome you back under more favorable circumstances in the future.Sincerely,Hotel Management
1.0分
其他
Rooms were dirty and was confronted by another guests an an aggressive manner
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酒店回复: Dear Debbie, Thank you for bringing this to our attention. We sincerely apologize for the condition of your room and the uncomfortable interaction you experienced with another guest. We are addressing your concerns with our team to ensure better cleanliness standards and improved guest conduct oversight moving forward. We hope you will consider giving us another opportunity to provide a more secure and welcoming stay.Sincerely,Hotel Management
1.0分
家庭亲子
The microwave and the phone did not work Nobody will come up and fix my microwave and there are no other roof so I cannot make my child dinner.
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酒店回复: Dear Ginger,It was disappointing to read your comments about your stay at our hotel. We're sorry to hear about the issues you faced with the microwave and phone during your stay. This is certainly not the experience we want for our guests. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you for your patience, and we hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely,Hotel Management
3.0分
其他
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It wasn’t horrible it was clean but when arriving it took almost 30 minutes for someone to come to the desk to check us in after calling. Then the room they put us in the heater didn’t work
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酒店回复: Dear Tiffany, Thank you for sharing your experience. While we are glad to know you found the accommodations well-maintained, we apologize for any delays upon arrival and the issues you encountered with the heating. Providing a smooth and comfortable stay is important to us, and we understand how this may have been frustrating. Your feedback allows us to address these concerns with our team to ensure better service moving forward. We appreciate your patience and hope you will consider staying with us again so we can provide a much improved experience on your next visit.Sincerely,Hotel Management
1.0分
情侣出游
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We booked a room that looked nothing like the photo. It was dingy and smelly and did not feel safe. We booked a non-smoking room but the entire building smelled like an ash tray. We went to the room, turned around and walked out. Trying to get our money back from *******, but no one is responding to me.
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酒店回复: Dear Ronald, Thank you for posting your review. We regret that we did not give you an exceptional experience during your stay and sincerely apologize for the inconvenience caused. Your feedback is much appreciated. We hope to have you revisit so we can show you the outstanding visit you deserve.Sincerely,Hotel Management
蟑螂横行，厨房设施匮乏
我们因为蟑螂问题，提前离开了几条街外的一家Extended Stay酒店。由于孩子有饮食限制，需要使用厨房，我们又在另一家Extended Stay酒店预订了房间，就是为了使用厨房。当我们去前台询问厨房设施时，却被告知他们什么都没有——没有餐具、刀叉、锅碗瓢盆——总之，没有任何可以用来做饭或吃饭的东西。我们选择这家酒店就是为了使用厨房。我已经打了7次电话要求退款，但没有人愿意解决这个问题。酒店管理层辜负了顾客的信任。
员工很棒！房间很多地方需要维修。位置便利。
The bathroom smelled like paint, fridge and freezer smelled gross. Microwave smelled like ammonia. Key card didn’t work a couple times, but the staff was friendly!
I enjoyed my stay. Staff was very friendly. Room was very clean. Hotel should consider putting coffee makers and toasters in rooms
Booked at the wrong time
I didn't find out until I checked in on Friday night that the hotel was remodeling. I woke up Saturday morning to loud walking, dragging, and slamming. The floor in my room was slippery and damp, but nothing spilled on it, so I don't understand what was causing it. The nicest thing was that the receptionist was very friendly.
NO elevator in a 3 story building!!!!
Terrible to lug luggage up stairs
Rooms were dirty and was confronted by another guests an an aggressive manner
The microwave and the phone did not work Nobody will come up and fix my microwave and there are no other roof so I cannot make my child dinner.
It wasn’t horrible it was clean but when arriving it took almost 30 minutes for someone to come to the desk to check us in after calling. Then the room they put us in the heater didn’t work
We booked a room that looked nothing like the photo. It was dingy and smelly and did not feel safe. We booked a non-smoking room but the entire building smelled like an ash tray. We went to the room, turned around and walked out. Trying to get our money back from *******, but no one is responding to me.