If you like hallways that smell of **** and a tetanus shot after a dip in the pool, this is your place. The staff did everything they could to make it a decent experience, which is why the 2 star instead of 1.
1.0分
其他
展开
Terrible front desk service, rude and abrupt. Communication among the staff is disorganized, to say it kindly. I have worked in hotels, and when there is a significant problem that is the fault of poor communication between departments of the hotel, you apologize and solve the problem. You take ownership… period. I asked the same question 3 times, in an attempt to solve the problem myself, and the front desk clerk, in a very condescending tone, kept talking around the question, instead of just providing the information that I needed. I am 53 years old, and don’t appreciate being talked to like I’m a child, from “hospitality” personnel. If you want a smile and a personable, helpful attitude, there are many other hotels in the area to stay at.
4.0分
情侣出游
展开
A good experience. The front desk was excellent, the room very clean. I know the building has been there a long time but you don't get that feeling entering or in the room. Bed was very comfortable. No breakfast or restaurant for the morning. And currently lot's of road construction.
酒店回复: Thank you so much! We appreciate all of your comments.
1.0分
家庭亲子
展开
It was terrible. They lie and say they have queen size beds, but they’re really full size beds. The room had all type of scratches in marks everywhere. The shower was very nasty. They make you pay for the breakfast and I still haven’t got my deposit back. It was a horrible experience.
酒店回复: We're very sorry to hear that you did not enjoy your time with us.
4.0分
情侣出游
展开
This hotel was a very nice place for a get away with someone special. It is close to a lot of places to eat and play. The staff was very nice and friendly. It was quiet, clean and we really enjoyed our stay. The room rate was a little high but I believe it was because of the Harley festival happening at the same time.
展开
酒店回复: We're so happy to hear that you enjoyed your time with us and we hope to see you again!
2.0分
情侣出游
展开
We stayed there 2 nights for the Harley Davidson homecoming concert. The room was really expensive for what it was. The cleaning staff was sleeping on laundry cards in the hallway and playing on their phones blocking the hallway. You could hear everything that was going on in the room next door. They had parties, arguments, and other until 3 am each night. The hotel gave us a flyer that made it seem like breakfast was included so we went and ate but then were presented with a bill for $45 which was way too expensive for what it was and considering I spent $300 a night on the room I was not happy. Wish they would have had a sign or at least told us before we ate the lousy food there was a Dennys a 5-minute walk away that would have had better food and it would have been cheaper. When I Confronted the staff about it they just shrugged and walked away. All in all not a good experience we will not be going back...
展开
酒店回复: Thank you so much for sharing your experience with us. We do apologize that we did not meet your expectations and will certainly strive for better!
3.0分
情侣出游
展开
Ok for the price! Staff nice and informative. Hotel could use some updating especially the bathroom. A decent shower was not an option. (Rusted shower head) Coffee not the best but in a pinch works. Hot & Humid in hotel hard to cool down room.
展开
酒店回复: Thank you for sharing your experience with us, we truly appreciate your comments.
3.0分
独自旅行
展开
It was a mediocre experience overall. Nothing special about the rooms or amenities. But got the job done. Tons of construction in the area which is real nuisance. Makes quickly getting around a complete nightmare.
酒店回复: Thank you for sharing, we appreciate your comments!
5.0分
商务出差
展开
Great location in Milwaukee County. Hotel was clean and accommodating. Staff was friendly. Jimmys bar and grill has a nice selection of food and drinks were very reasonable. We felt very comfortable at the hotel
酒店回复: Thank you so much for your kind words, we truly appreciate it!
1.0分
家庭亲子
展开
There was NO hot water in my shower for the entire 3 day visit, despite repeated requests to get it fixed. It was ridiculous trying to get reaqdy for 4 different wedding events with no shower. Never again.
展开
酒店回复: Thank you for your review, we will certainly address the water issue in the room you were in and do apologize it was not resolved during your stay. We hope to have you with us again in the hopes that we will exceed your expectations!
If you like hallways that smell of **** and a tetanus shot after a dip in the pool, this is your place. The staff did everything they could to make it a decent experience, which is why the 2 star instead of 1.
Terrible front desk service, rude and abrupt. Communication among the staff is disorganized, to say it kindly. I have worked in hotels, and when there is a significant problem that is the fault of poor communication between departments of the hotel, you apologize and solve the problem. You take ownership… period. I asked the same question 3 times, in an attempt to solve the problem myself, and the front desk clerk, in a very condescending tone, kept talking around the question, instead of just providing the information that I needed. I am 53 years old, and don’t appreciate being talked to like I’m a child, from “hospitality” personnel. If you want a smile and a personable, helpful attitude, there are many other hotels in the area to stay at.
A good experience. The front desk was excellent, the room very clean. I know the building has been there a long time but you don't get that feeling entering or in the room. Bed was very comfortable. No breakfast or restaurant for the morning. And currently lot's of road construction.
It was terrible. They lie and say they have queen size beds, but they’re really full size beds. The room had all type of scratches in marks everywhere. The shower was very nasty. They make you pay for the breakfast and I still haven’t got my deposit back. It was a horrible experience.
This hotel was a very nice place for a get away with someone special. It is close to a lot of places to eat and play. The staff was very nice and friendly. It was quiet, clean and we really enjoyed our stay. The room rate was a little high but I believe it was because of the Harley festival happening at the same time.
We stayed there 2 nights for the Harley Davidson homecoming concert. The room was really expensive for what it was. The cleaning staff was sleeping on laundry cards in the hallway and playing on their phones blocking the hallway. You could hear everything that was going on in the room next door. They had parties, arguments, and other until 3 am each night. The hotel gave us a flyer that made it seem like breakfast was included so we went and ate but then were presented with a bill for $45 which was way too expensive for what it was and considering I spent $300 a night on the room I was not happy. Wish they would have had a sign or at least told us before we ate the lousy food there was a Dennys a 5-minute walk away that would have had better food and it would have been cheaper. When I Confronted the staff about it they just shrugged and walked away. All in all not a good experience we will not be going back...
Ok for the price! Staff nice and informative. Hotel could use some updating especially the bathroom. A decent shower was not an option. (Rusted shower head) Coffee not the best but in a pinch works. Hot & Humid in hotel hard to cool down room.
It was a mediocre experience overall. Nothing special about the rooms or amenities. But got the job done. Tons of construction in the area which is real nuisance. Makes quickly getting around a complete nightmare.
Great location in Milwaukee County. Hotel was clean and accommodating. Staff was friendly. Jimmys bar and grill has a nice selection of food and drinks were very reasonable. We felt very comfortable at the hotel
There was NO hot water in my shower for the entire 3 day visit, despite repeated requests to get it fixed. It was ridiculous trying to get reaqdy for 4 different wedding events with no shower. Never again.