We would stay here again. Very nicely appointed 2 bedroom condo with hot-tub and pool and bar in Lions-head. Restaurant closed for the season mid way through our October week here and we did miss having it as our only complaint. Other restaurants are not that close. Convenient hotel shuttle to main Vail village as well as Vail shuttle, so no need for a car on the mountain. Definitely more luxurious than most of the Westin timeshares we have been to. We plan to return. No spa but we enjoyed going to The Four Seasons nearby for treatments and spa circuit.
5.0分
其他
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We stayed here for two nights recently and absolutely loved it! Although the property is located on the west side of Vail Village, most attractions are within a scenic 30-minute walk—perfect for those who enjoy a bit of exercise. For added convenience, the complimentary shuttle service is excellent, and the driver (Paul?) was especially kind and welcoming. The room and amenities were everything you'd expect from the Ritz-Carlton—impeccable, luxurious, and thoughtfully maintained. The fitness center is modern and well-equipped, and we especially enjoyed the wine tastings and fresh cookies offered in the lounge. Overall, this was one of our best stays in Vail. We’re already looking forward to coming back!
5.0分
家庭亲子
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Just got back from the Ritz Carlton Vail after five blissful nights, and let me tell you—they haven’t skipped a single beat in the last seven years. In fact, they might have turned the dial up. The service? Top tier. And if you’ve read my other reviews, you know I don’t throw compliments around lightly. This place is so flawless, I don’t even have a single witty complaint to offer. Not one. We rented directly from Berkshire Hathaway, which included daily maid service that kept the room spotless. And by spotless, I mean I started questioning if the maids were ninjas. The kitchen? Equipped with everything short of Gordon Ramsay himself to make a gourmet meal—but let’s be real, I wasn’t cooking. Thankfully, some of Vail’s best dining is just a short shuttle ride away. The bar staff? Beth and Kat deserve gold medals for their friendly service and killer cocktails. And the nightly live music? Absolutely terrific. Oh, and the cookies at 4 PM for the kids are apparently a local event because I’ve never seen children line up with that level of dedication. (Adults, don’t worry—we get 5 PM whiskey shots. It’s a perfectly balanced ecosystem.) The heated pool and whirlpool? Heaven after a day of skiing. And the fact that this place is somehow better than it was seven years ago? Unheard of. So much so, I’m now seriously considering buying a property here—and not just because I’m still riding the high of daily maid service and whiskey shots. Kudos, Ritz. You’ve outdone yourselves. Again.
4.0分
朋友出游
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After coming to the ritz annually for years, we found the service for the rooms (cleaning mainly) to be not up to par. The room temp was set to heat and our bedrooms were very warm every night. The living/dining and patio were perfect and we loved the view and our condo. Be sure to ask for a fan and a humidifier. We love Vail and the Ritz—
5.0分
情侣出游
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On property now. The service is simply incredible. The staff, from front desk to cleaning to valet is extremely accommodating and genuinely friendly. It is definitely slow season here now (seems locals call it “mud season”) but plenty to do especially if you are willing to take a ride. Vail Village is charming. Took a ride to Frisco and Breckenridge and highly recommend brows in stores and eating in Breckenridge. Many restaurants are closed but has not been a problem (yet). First rate Ritz Carlton team. Thank you for your wonderful hospitality!
5.0分
其他
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This is an awesome property. Beautiful, wonderful staff, helpful front desk, and the rooms/condos/suites are perfectly appointed. We have such fun here as it's a brief walk to Lionshead where there are many shops, restaurants, etc. Drawback is there is no restaurant on sight as the bar serves drinks, but is usually closed for snack foods. They have a free whiskey tasting each night by the fire pit and often soft guitar musician on the patio until sundown.
我对这家酒店的入住体验极其失望。经理态度恶劣，对我们非常不友好。从我们抵达的那一刻起，他就粗鲁无礼，毫无帮助。我们试图反映房间里的一些问题，但他完全无视我们的诉求，甚至态度恶劣。我从未在任何酒店受到过如此糟糕的对待。我不会向任何人推荐这家酒店，并希望他们今后能改善客户服务。他的名字是扎克·彭兰德 (Zach Penland)。
作为一家丽思卡尔顿酒店，我对它的服务期望更高。前台服务人员缺乏专业知识。酒吧很少有人打理。我从未见过下午五点的祝酒仪式，而下午四点十分之后就再也没有供应下午四点的饼干了。我不明白为什么酒店没有根据入住率提供更多服务。泳池也没有人维护。最糟糕的是孩子们的尖叫声。虽然有标牌写着禁止大声喧哗，但没有人遵守。令人失望。
糟糕糟糕！我已经来这家酒店很多年了，他们正在拆除越来越多的小工具和设施！他们花了很长时间才整理房间，他们没有工作人员，他们早上不给你咖啡，他们取消了水瓶服务，管理人员的待遇很糟糕，总之，我认为必须有更好的选择，不值得他们收取的费用。
多么美妙的经历啊。首先是一位出色的礼宾希瑟，她在我们抵达前与我们合作，让我们的住宿体验与众不同。受到了很棒的代客泊车的欢迎，他们帮我们停好了车，并把我们一家八口的人拖到了我们的三卧室住所。然后前台的麦克斯迎接了我们，他让办理入住成为了一次非常愉快的经历。这家酒店正是我们对丽兹酒店的期望。参观了几家之后，我们的期望很高——我们并没有失望。 5点钟的吐司很有趣。温水游泳池和热水漩涡浴缸布置精美。去河边散步很方便，山上白雪皑皑，天空蔚蓝。住所很棒。所有房间都有很棒的床、壁炉、浴室、洗衣房和厨房，配有所有需要的用具。我的家人期待我们下次来访。如果我们可以提供任何建议......也许可以在上午 10 点之前向成人开放热漩涡浴缸？很快再见！
We would stay here again. Very nicely appointed 2 bedroom condo with hot-tub and pool and bar in Lions-head. Restaurant closed for the season mid way through our October week here and we did miss having it as our only complaint. Other restaurants are not that close. Convenient hotel shuttle to main Vail village as well as Vail shuttle, so no need for a car on the mountain. Definitely more luxurious than most of the Westin timeshares we have been to. We plan to return. No spa but we enjoyed going to The Four Seasons nearby for treatments and spa circuit.
We stayed here for two nights recently and absolutely loved it! Although the property is located on the west side of Vail Village, most attractions are within a scenic 30-minute walk—perfect for those who enjoy a bit of exercise. For added convenience, the complimentary shuttle service is excellent, and the driver (Paul?) was especially kind and welcoming. The room and amenities were everything you'd expect from the Ritz-Carlton—impeccable, luxurious, and thoughtfully maintained. The fitness center is modern and well-equipped, and we especially enjoyed the wine tastings and fresh cookies offered in the lounge. Overall, this was one of our best stays in Vail. We’re already looking forward to coming back!
Just got back from the Ritz Carlton Vail after five blissful nights, and let me tell you—they haven’t skipped a single beat in the last seven years. In fact, they might have turned the dial up. The service? Top tier. And if you’ve read my other reviews, you know I don’t throw compliments around lightly. This place is so flawless, I don’t even have a single witty complaint to offer. Not one. We rented directly from Berkshire Hathaway, which included daily maid service that kept the room spotless. And by spotless, I mean I started questioning if the maids were ninjas. The kitchen? Equipped with everything short of Gordon Ramsay himself to make a gourmet meal—but let’s be real, I wasn’t cooking. Thankfully, some of Vail’s best dining is just a short shuttle ride away. The bar staff? Beth and Kat deserve gold medals for their friendly service and killer cocktails. And the nightly live music? Absolutely terrific. Oh, and the cookies at 4 PM for the kids are apparently a local event because I’ve never seen children line up with that level of dedication. (Adults, don’t worry—we get 5 PM whiskey shots. It’s a perfectly balanced ecosystem.) The heated pool and whirlpool? Heaven after a day of skiing. And the fact that this place is somehow better than it was seven years ago? Unheard of. So much so, I’m now seriously considering buying a property here—and not just because I’m still riding the high of daily maid service and whiskey shots. Kudos, Ritz. You’ve outdone yourselves. Again.
After coming to the ritz annually for years, we found the service for the rooms (cleaning mainly) to be not up to par. The room temp was set to heat and our bedrooms were very warm every night. The living/dining and patio were perfect and we loved the view and our condo. Be sure to ask for a fan and a humidifier. We love Vail and the Ritz—
On property now. The service is simply incredible. The staff, from front desk to cleaning to valet is extremely accommodating and genuinely friendly. It is definitely slow season here now (seems locals call it “mud season”) but plenty to do especially if you are willing to take a ride. Vail Village is charming. Took a ride to Frisco and Breckenridge and highly recommend brows in stores and eating in Breckenridge. Many restaurants are closed but has not been a problem (yet). First rate Ritz Carlton team. Thank you for your wonderful hospitality!
This is an awesome property. Beautiful, wonderful staff, helpful front desk, and the rooms/condos/suites are perfectly appointed. We have such fun here as it's a brief walk to Lionshead where there are many shops, restaurants, etc. Drawback is there is no restaurant on sight as the bar serves drinks, but is usually closed for snack foods. They have a free whiskey tasting each night by the fire pit and often soft guitar musician on the patio until sundown.