酒店回复: Thank you for your feedback. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards, and we truly apologize for this. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We also regret the inconvenience caused to you in the parking area. We appreciate you bringing this to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好，会为你提供一切帮助。
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酒店回复: Dear Guest, Thank you for your kind words! We are thrilled to hear that our friendly staff at Extended Stay America was able to assist you with everything you needed. We look forward to welcoming you back soon for another great stay.Sincerely,Hotel Management
1.0分
家庭亲子
The room and property was not clean. The whole hotel smelled like cigarettes. The sheets and towels were very dirty.
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酒店回复: Dear Sasha, We sincerely apologize for the condition of the room and property during your stay. A clean, fresh-smelling, and comfortable environment is our top priority, and we regret that we fell short in delivering that experience. Your concerns about the cigarette odor, as well as the condition of the sheets and towels, have been shared with our housekeeping team for immediate attention and corrective action. We appreciate your honesty, as it helps us improve. We hope to have the opportunity to welcome you back for a significantly better stay in the future.Sincerely,Hotel Management
5.0分
家庭亲子
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We have been staying at this location for 3 weeks now and wanted to show our appreciation to the staff and especially the manager Jennifer Garner for taking care of any questions concerns or problems quickly and efficiently exceeding or expectations and always making us feel like a welcome guest.
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酒店回复: Dear victorfG6024MQ, Thank you for your feedback. We’re truly grateful for your kind words and are delighted to know your extended stay at Extended Stay America has been comfortable and welcoming. It’s wonderful to hear that Manager Jennifer Garner and our team exceeded your expectations with responsive service and care. Providing a home-away-from-home experience is what we strive for, and your appreciation means the world to us. We’re honored to have you with us and look forward to your continued stay. Sincerely, Hotel Management
1.0分
其他
Bed bugs
My son got ate up by bed bugs we filed a claim still waiting for out come and when we tried to move rooms they said they didn’t have anymore
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酒店回复: Dear Chelsea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
5.0分
其他
I would highly recommend it if you're in the area it is a very very good hotel
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酒店回复: Dear Brandon, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We work hard to provide exceptional experiences for our guests, so it is great to hear you enjoyed your stay and that our property and service met all your expectations! Your review means so much to us; we will share your compliments with our team.We look forward to hosting you again soon!Sincerely,Hotel Management
2.0分
其他
Not enough towels and mattress on sofa was stained and disgusting.
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酒店回复: Dear Guest, We regret that the towel supply and sofa mattress condition did not meet your expectations. Guest comfort and cleanliness are our top priorities, and we will address these concerns with our housekeeping team to ensure improvements. If you ever need additional towels or have any issues during your stay, our front desk is always happy to assist. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
1.0分
其他
Jennifer and Sean are trash service...rude, unprofessional.
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酒店回复: Dear Guest, We regret to hear about your experience with our staff and take concerns about service very seriously. Professionalism and hospitality are our priorities, and we will address this matter with the team to ensure all guests receive the respectful and attentive service they deserve. Your input is invaluable in helping us improve, and we appreciate you sharing your experience. We hope to have the opportunity to provide you with a better stay.Sincerely,Hotel Management
3.0分
其他
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Fees for clean towels and cookware???
The room itself was fine but NEVER in my life have I booked an extended stay that sold the cookware that should come with the booking.
In addition, i booked for a week and when I asked for clean towrls, I was told there's a charge for that, too
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酒店回复: I am so sorry that we did not meet your expectations with regard to items in the room. Our property was changed to a Select Suites and so things have changed with regard to our amenities. We do hope to see you again.
一个地方的老鼠洞。卫生部门应该降临到这个肮脏的地方。我的车在停车场被闯入。电梯已经两周没有工作了。我家的空调时断时续，发出很大的噪音。有一半的时间房间钥匙无法使用。屋顶漏水了。零家政。工作人员蒂娜和乔恩都是病态的骗子。
工作人员非常友好，会为你提供一切帮助。
The room and property was not clean. The whole hotel smelled like cigarettes. The sheets and towels were very dirty.
We have been staying at this location for 3 weeks now and wanted to show our appreciation to the staff and especially the manager Jennifer Garner for taking care of any questions concerns or problems quickly and efficiently exceeding or expectations and always making us feel like a welcome guest.
Bed bugs
My son got ate up by bed bugs we filed a claim still waiting for out come and when we tried to move rooms they said they didn’t have anymore
I would highly recommend it if you're in the area it is a very very good hotel
Not enough towels and mattress on sofa was stained and disgusting.
Jennifer and Sean are trash service...rude, unprofessional.
Fees for clean towels and cookware???
The room itself was fine but NEVER in my life have I booked an extended stay that sold the cookware that should come with the booking.
In addition, i booked for a week and when I asked for clean towrls, I was told there's a charge for that, too
The staff and property are really nice!