The location of this property was great. We came over a holiday so I anticipate we would have had a different experience at a different time-Breakfast was very limited and not stocked with over 30 minutes left; space was not cleaned. Airport shuttle was not available despite reserving it the night prior with the excellent night attendant. The AM attendant was falling asleep behind the counter. He was able to get us a free uber but communication on the arrival and between attendants was lacking.
展开
酒店回复: Thank you; your feedback is important to us. We will use this to help remind our team about the important role they play in providing great experiences. We sincerely hope you will grant us the chance to demonstrate the excellent service I am confident we can offer.
4.0分
家庭亲子
Bed bugs. Manager looked at sheets and also found ants. Nothing else done about issues. The maid was very friendly.
展开
酒店回复: Dear guest, Thank you for sharing your experience. The maids are grateful for you noticing their hard work and friendly demeanor. Our property is routinely treated by a professional contracted pest control company. Reports are inspected, and any treatments needed are addressed promptly. Our team is here to serve.
3.0分
家庭亲子
展开
The hotel is okay as an airport hotel where you stay for few hours, otherwise, it's not desirable. The rooms are dark, carpets are stained, bathtubs are not clean. We needed to use the shuttle to go to the airport but when we went to book it on the evening before, we were told that it was already fully booked.
The pool looked good but we didn't have time to use it. Breakfast was great!
展开
酒店回复: We are honored that you decided to make your last-minute stop in Dallas at LQ. We are glad that you enjoyed your breakfast. We hope we'll get another chance to make your experience better.
3.0分
家庭亲子
展开
I choose this hotel because it’s close to the children’s hospital and that was our trip for, to visit my niece at the hospital. Room was ok. Staff were not kind or friendly, they looked annoyed. There was a lot noise all around our room 101. Our truck was stolen on first night we stayed there and staff didn’t help on anything. We received a call from manager on our way back, they told whey will refund what we paid for our stay because they noticed our truck was stolen.
展开
酒店回复: We sincerely apologize for the extenuating experience you had at our property. Our staff are normally known for being attentive and professional. As frustrating as it can be, general staff do not have the ability to discount or refund stays. In accordance with protocol, a report was created, and the manager took action and followed up accordingly. If there is anything else that we can help you with, please feel free to give us a call.
1.0分
其他
展开
They wouldn’t let him check in because he’s only 20. We want a refund. He got stranded in Dallas because his connection was canceled.
Just awful to do that. He’s 20, a college student trying to get back to college. I will dispute charges on his credit card.
展开
酒店回复: We're sorry to hear about your son's difficult time finding accommodations. Our staff followed our company's policy. Guests must be 21 in order to check-in. There was no direct charge made by the hotel. You used a third-party service for this booking; it is probable that you were charged per their booking terms.
5.0分
家庭亲子
展开
I could talk to them via text which was super nice. I text to remind them we would be a late arrival (like 12:30am) and they had a room for us (it was not cancelled). The staff was friendly and the room was fine for one night, near the airport. A bit dated but we didn't pick it as a luxury hotel but one of convenience, to catch some rest before driving to Waco, TX.
展开
酒店回复: It's great to hear from you. We appreciate your time in sharing your wonderful experience. Our front desk is appreciative of you taking note of their hard work and effort in offering you quality service. La Quinta Dallas Love Field hopes to be a part of your future travel arrangements.
4.0分
家庭亲子
展开
room was clean but the entire stay our room had a pretty gross smell of BO, and the front service desk lady wasn’t the nicest. other than that our stay was good, you get what you pay for!
展开
酒店回复: Good day, Thank you for taking the time to share about your stay. We are sorry to hear that our front desk attendant did not attend to you in a professional manner. We will have housekeeping review the room in question for any extra treatment needed. We hope that you will stop by again to give us the opportunity to show you the great service our team offers.
3.0分
其他
Didn’t use the airport shuttle. Breakfast was gross. Needed more options. The pillows were terrible
展开
酒店回复: We're sorry to hear that you did not enjoy your complimentary breakfast. We offer a wide variety of items; however, their availability is first come, first serve. We hope that you will choose us next time you are flying by; we would love to improve your experience.
订的双床房，房间里面小细节有待改进，洗澡水龙头略微有点漏水，洗脸盆有裂痕，地板看上去有点年头，早餐很一般。虽然有去DAL机场的班车，但是时间限制比较大。
房间很宽，很干净，很舒适，但周围无商店
The location of this property was great. We came over a holiday so I anticipate we would have had a different experience at a different time-Breakfast was very limited and not stocked with over 30 minutes left; space was not cleaned. Airport shuttle was not available despite reserving it the night prior with the excellent night attendant. The AM attendant was falling asleep behind the counter. He was able to get us a free uber but communication on the arrival and between attendants was lacking.
Bed bugs. Manager looked at sheets and also found ants. Nothing else done about issues. The maid was very friendly.
The hotel is okay as an airport hotel where you stay for few hours, otherwise, it's not desirable. The rooms are dark, carpets are stained, bathtubs are not clean. We needed to use the shuttle to go to the airport but when we went to book it on the evening before, we were told that it was already fully booked.
The pool looked good but we didn't have time to use it. Breakfast was great!
I choose this hotel because it’s close to the children’s hospital and that was our trip for, to visit my niece at the hospital. Room was ok. Staff were not kind or friendly, they looked annoyed. There was a lot noise all around our room 101. Our truck was stolen on first night we stayed there and staff didn’t help on anything. We received a call from manager on our way back, they told whey will refund what we paid for our stay because they noticed our truck was stolen.
They wouldn’t let him check in because he’s only 20. We want a refund. He got stranded in Dallas because his connection was canceled.
Just awful to do that. He’s 20, a college student trying to get back to college. I will dispute charges on his credit card.
I could talk to them via text which was super nice. I text to remind them we would be a late arrival (like 12:30am) and they had a room for us (it was not cancelled). The staff was friendly and the room was fine for one night, near the airport. A bit dated but we didn't pick it as a luxury hotel but one of convenience, to catch some rest before driving to Waco, TX.
room was clean but the entire stay our room had a pretty gross smell of BO, and the front service desk lady wasn’t the nicest. other than that our stay was good, you get what you pay for!
Didn’t use the airport shuttle. Breakfast was gross. Needed more options. The pillows were terrible