酒店回复: Thank you so much for taking the time to leave us this wonderful 10/10 review. We’re truly delighted to hear that you enjoyed your stay with us. Knowing that you found the room beautiful, spacious, and exceptionally clean means a great deal to us, as we put a lot of care into ensuring every guest feels comfortable and well looked after.We’re especially glad that our warm welcome made a positive impression. Creating a friendly and inviting atmosphere is something we value deeply, and it’s always rewarding to hear that it helped make your stay even more enjoyable.It was an absolute pleasure hosting you, and we sincerely appreciate your kind words. We hope to have the opportunity to welcome you back again in the future for another excellent stay.
4.0分
商务出差
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I enjoyed my stay at the hotel, the location was perfect and the staff were great, particularly Alena and Jamie.
Only downside was the housekeeping wasn't the best or it would have been 5 stars
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酒店回复: Thank you for sharing your feedback and for the wonderful 8/10 review! We’re so glad to hear that you enjoyed your stay, loved the location, and had such great interactions with our team. Alena and Jamie will be thrilled to hear your kind words.We also appreciate you posting those beautiful photos of the hotel! It means a lot to us when guests share their experience so thoughtfully.We’re sorry to hear that housekeeping didn’t quite meet your expectations. Thank you for bringing this to our attention. We’ll be addressing it with our team to ensure more consistency moving forward.We truly appreciate your stay and your feedback, and we’d love to welcome you back for an even better, 5-star experience next time!
4.0分
家庭亲子
The hotel was ok. We booked a nonsmoking room but the room stinks as cigarette really bad. We stayed on the first floor.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear your stay was overall okay, but we’re truly sorry that the room had a cigarette smell despite being a non-smoking room. That’s not the experience we want for our guests, and we understand how unpleasant that can be.We appreciate you bringing this to our attention. We will be addressing this with our housekeeping team and inspecting the first-floor rooms to ensure this doesn’t happen again. If you ever encounter anything like this in the future, please don’t hesitate to let us know right away so we can provide a new room or make things right during your stay.Thank you again for your feedback, it helps us improve. We hope we’ll have the chance to offer you a much better experience next time.
5.0分
其他
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First time staying on the property. Very impressed. Hotel and room was extremely clean. Very comfortable bed and pillows. The room ac was great. It had no problem keeping the room ice cold. The area felt safe, parking felt safe. It was a very quiet stay, no loud noise was heard from other guest. We stayed there for a soccer tournament. There was several fast food options around the area. Whataburger, Raising canes just to name a few. There was also a nice little convenience store in front the hotel. The only small issue was the TV wasn’t catching channels, but the tv had Netflix option and the WiFi worked great. I would highly recommend.
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酒店回复: Thank you so much for your fantastic 10/10 review! We’re thrilled to hear that your first stay with us left such a great impression. It’s wonderful to know you enjoyed an extremely clean room, a comfortable bed, great AC, and a quiet, safe environment perfect for your soccer tournament trip.We’re also glad the nearby dining options and the convenience store added to your stay. Thank you for mentioning the TV issue as well; we’ll be sure to look into it, but we’re happy to hear the Wi-Fi and streaming options worked well in the meantime.We truly appreciate your recommendation and hope to welcome you back for another excellent stay!
4.0分
商务出差
Staff was great. The room had a weird smell and no shower curtain. Of course I didn’t notice until I was ready to shower. Otherwise everything was great.
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酒店回复: Thank you very much for taking the time to share your feedback and for giving us an 8/10. We’re delighted to hear that you found our staff great and provided warm, helpful service is something we truly take pride in.We’re very sorry, however, to learn about the issues you experienced with your room. The unusual smell and the missing shower curtain are not up to our standards, and we sincerely apologize for the inconvenience this caused, especially discovering it right when you were ready to shower. Your comfort is very important to us, and we appreciate you bringing this to our attention so we can address it immediately with our housekeeping and maintenance teams.We’re glad to hear that, aside from these concerns, the rest of your stay was enjoyable. We hope you’ll consider staying with us again so we can provide you with a fully seamless experience next time.
3.0分
家庭亲子
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Seemed clean and new but we found two roaches in our room, and the room absolutely filled with smoke throughout the night. Smelled strongly of smoke when we arrived and got much worse through the night. Decided to check out early due to this. No one at front desk to check out and talk to about it.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the presence of pest, the strong smoke odor, and the lack of front desk availability at checkout. This is certainly not the experience we want our guests to have, and we understand how frustrating this must have been.Please know that we have notified our housekeeping and pest control teams, and we are reviewing our smoke policies and staff coverage to prevent similar situations in the future. Your comments are extremely valuable in helping us improve.We are truly sorry that your stay fell short of expectations and hope you will consider giving us another opportunity to provide a clean, comfortable, and enjoyable experience.
3.0分
商务出差
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The building is in very good condition, the rooms were very clean, it was clean and seemed safe, but both times I tried to go down to the first floor to get coffee, the machine was broken and there was no coffee available, not even in the morning. Also, the customer service desk was not staffed for checkout.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our building to be in great condition and that you appreciated the cleanliness and safety of our property. However, we’re very sorry to learn about the inconvenience you experienced with the coffee machine and the lack of staff availability at checkout.Your experience does not reflect the level of service we strive to provide, and we sincerely apologize for the frustration this caused. Please know that we’re addressing these issues with our team to ensure the coffee station is fully operational and that front desk coverage is consistent, especially during key times like checkout.We truly value your comments as they help us improve, and we hope you’ll consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.
4.0分
其他
Good price just stayed for a few hrs of sleep on the way to somewhere else. Hotel seemed fine
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酒店回复: Thank you for taking the time to leave an 8/10 review. We’re glad to hear you found our pricing fair and that our hotel served your needs for a restful stop during your travels. Even for short stays, we strive to provide a comfortable and reliable experience, so it’s great to know everything seemed fine. We appreciate your feedback and hope we can welcome you again whenever you’re passing through!
4.0分
商务出差
Great property! Clean! Staff was friendly! The only complaint is bed was uncomfortable. Pricing and amenities are great!
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酒店回复: Thank you for your kind words! We’re so glad you enjoyed our clean property, friendly staff, and great amenities. We appreciate your feedback about the bed. all of our mattresses were brand new during your stay, but we’ll be sure to double-check to ensure everything meets our comfort standards. We hope to welcome you back again soon!
干净整洁，随时可以洗衣！员工很棒，房间也很好！
房间漂亮、宽敞、非常干净，主人热情接待。
I enjoyed my stay at the hotel, the location was perfect and the staff were great, particularly Alena and Jamie.
Only downside was the housekeeping wasn't the best or it would have been 5 stars
The hotel was ok. We booked a nonsmoking room but the room stinks as cigarette really bad. We stayed on the first floor.
First time staying on the property. Very impressed. Hotel and room was extremely clean. Very comfortable bed and pillows. The room ac was great. It had no problem keeping the room ice cold. The area felt safe, parking felt safe. It was a very quiet stay, no loud noise was heard from other guest. We stayed there for a soccer tournament. There was several fast food options around the area. Whataburger, Raising canes just to name a few. There was also a nice little convenience store in front the hotel. The only small issue was the TV wasn’t catching channels, but the tv had Netflix option and the WiFi worked great. I would highly recommend.
Staff was great. The room had a weird smell and no shower curtain. Of course I didn’t notice until I was ready to shower. Otherwise everything was great.
Seemed clean and new but we found two roaches in our room, and the room absolutely filled with smoke throughout the night. Smelled strongly of smoke when we arrived and got much worse through the night. Decided to check out early due to this. No one at front desk to check out and talk to about it.
The building is in very good condition, the rooms were very clean, it was clean and seemed safe, but both times I tried to go down to the first floor to get coffee, the machine was broken and there was no coffee available, not even in the morning. Also, the customer service desk was not staffed for checkout.
Good price just stayed for a few hrs of sleep on the way to somewhere else. Hotel seemed fine
Great property! Clean! Staff was friendly! The only complaint is bed was uncomfortable. Pricing and amenities are great!