I wish I would have been informed of it being partially open. With no restaurants on the property, and no refrigerator in the room was a little inconvenient. Rooms and staff was outstanding besides that
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酒店回复: Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the property being partially open during your stay, as well as the absence of on-site dining and an in-room refrigerator. A refrigerator could have been provided had it been requested. We understand how this impacted your experience and will work to improve our communication moving forward. We do hope you visit again soon, as our property will be fully opened on December 6th.We’re very glad to hear that you enjoyed the room and that our staff made a positive impression.
4.0分
其他
Hotel was very clean and beautiful, staff were extremely helpful with early check in and very friendly. Will definitely stay again when visiting Baton Rouge.
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酒店回复: We’re delighted to hear that you enjoyed our clean, beautiful hotel and that our team was able to assist with an early check-in. Your kind words about our staff mean a lot. We’re thrilled to know you’ll be staying with us again on your next visit to Baton Rouge!
2.0分
家庭亲子
Something else, wasn’t pleased with the fact that it didn’t say anything on the website about it being under construction
3.0分
其他
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Extremely inconvenient to stay here with the renivations. You can park in their garage for free and have a shuttle pick you up however you must lug your luggage through the garage to an elevator to the first floor as the shuttle cannot go into the garage. The rooms, have a definite vibe which a T first seems cool but the rooms are dark and the lighting is bad. Unfortunately our Ac was not working. We had a maintenance person come up and he said it needed a reboot.after doing so we went out tondonnwr then a concert ariiving back late and again the Ac was blowing warm fan air. It was too late and we were too tired to ask for another room so we didn't call them up again. However thosnproved harder than we expected to try to sleep in a humid room. The manager gave us 25% off the nightly rate which was acceptable I just don't see ourselves giving it another try anybyime soon.
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酒店回复: Thank you for sharing your detailed feedback. We’re sorry to hear that the ongoing renovations, parking challenges, lighting, and especially the AC issues impacted your stay. This is not the experience we want for our guests. We appreciate you giving our team the opportunity to assist and are glad the manager was able to offer a rate adjustment, but we understand your frustration. Your comments will be reviewed so we can improve. We hope you’ll consider giving us another chance in the future.
2.0分
其他
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Zero amenities at this time. Closed everything the day before check in without any prior notification. Paying the amount the room cost for just 2 beds and a TV they had to come fix was unacceptable. Had a 5 night reservation but left after one. The only good part was they did refund the cost of the other nights.
2.0分
家庭亲子
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Hotel is not completely done. No lobby/lounge/self parking and very poor tv service. Claiming to be premier hotel maybe when it’s finished. Not marked very well how to access the hotel from the streets.
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酒店回复: Thank you for sharing your feedback. We’re sorry that your experience did not meet expectations. We appreciate your comments regarding the unfinished areas, TV service, and signage, and we are actively working to improve these aspects as the hotel continues to develop. Your input is valuable, and we hope to have the opportunity to provide a better experience in the future.
3.0分
其他
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Room was clean/OK and hotel in great location. Valet parking excellent BUT Not the most guest friendly. The industrial look can be appreciated but the entire ceiling of scored and chipped concrete was a bit too crude.
1) There is no onsight restaurant (yet) only a snack bar and mini bar…the rooms did not have microwaves or a fridge if you had food or drinks brought with you.
2) TV remotes NOT user friendly…functional randomly at best; the Guide was not in Sync on all channels (weird)…on Lifetime (channel 53) NCIS appeared showing on the Guide for 2 hours, but it never came on (some other drama show).
3) Shower itself was good, but b/c of only 1/2 shower door, you got wet turning it on and floor got super wet no matter how careful you were
4) scarce wall outlets…wall outlet didn’t work where floor lamp plugged in…only 1 on that wall except behind the TV (could not access) had to move lamp next to bed and stretch cord to outlet between the 2 beds
5) switch for wall light between beds is black on black and button and very minimally raised…not easily seen or found at all; had to turn on iphone light to find it in the middle of the night
6) trash cans (2) too small
7) housekeeping did not clean room either day (did not have the sign on door);
8) the housekeeper in our hall did not speak English at all…after a few awkward attempts, we had to get her in our room to show her the coffee maker and that we needed more coffee supplies.
We will not stay again.
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酒店回复: Thank you for sharing your detailed feedback. While we’re glad you enjoyed our clean room, great location, and valet service, we’re very sorry for the issues you experienced during your stay. Your comments about the room features, TV, shower design, outlets, and housekeeping are all being reviewed with our team to ensure improvements are made. We appreciate you bringing these concerns to our attention and regret that we did not meet your expectations. Thank you for giving us the opportunity to learn from your experience.
2.0分
其他
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The cost of the room was not worth it. No restaurant for $243 dollars a night? No way. Room was very poorly lit. AC was leaking water everywhere. The interior and exterior of the hotel was under construction. Would not recommend.
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酒店回复: Thank you for sharing your feedback. We’re very sorry your stay did not meet expectations. We appreciate your comments regarding the room lighting, AC issue, and ongoing construction, and we are actively working to address these concerns. Your input is important to us, and we hope to have the opportunity to provide a much better experience in the future.
5.0分
家庭亲子
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We loved our stay here and the staff took great care of us! Even when we checked out they kept our luggage and car until our daughter’s competition finished next door. We will definitely stay here again if we come back to Baton Rouge! Only thing we didn’t like was the lack of food choices in the area. Next time we will just go eat before check in!
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酒店回复: Thank you so much for sharing your experience! We’re thrilled to hear that you loved your stay and that our team was able to take great care of you—especially with holding your luggage and car while you attended your daughter’s competition. We’re always happy to help make things a little easier on busy days like that.We appreciate your feedback about the limited food options nearby. While the area continues to grow, we understand how that can be inconvenient, and we’re glad you found a solution that works for next time.It means a lot that you would choose to stay with us again when you're back in Baton Rouge. We look forward to welcoming you and your family back!
位置优越
I wish I would have been informed of it being partially open. With no restaurants on the property, and no refrigerator in the room was a little inconvenient. Rooms and staff was outstanding besides that
Hotel was very clean and beautiful, staff were extremely helpful with early check in and very friendly. Will definitely stay again when visiting Baton Rouge.
Something else, wasn’t pleased with the fact that it didn’t say anything on the website about it being under construction
Extremely inconvenient to stay here with the renivations. You can park in their garage for free and have a shuttle pick you up however you must lug your luggage through the garage to an elevator to the first floor as the shuttle cannot go into the garage. The rooms, have a definite vibe which a T first seems cool but the rooms are dark and the lighting is bad. Unfortunately our Ac was not working. We had a maintenance person come up and he said it needed a reboot.after doing so we went out tondonnwr then a concert ariiving back late and again the Ac was blowing warm fan air. It was too late and we were too tired to ask for another room so we didn't call them up again. However thosnproved harder than we expected to try to sleep in a humid room. The manager gave us 25% off the nightly rate which was acceptable I just don't see ourselves giving it another try anybyime soon.
Zero amenities at this time. Closed everything the day before check in without any prior notification. Paying the amount the room cost for just 2 beds and a TV they had to come fix was unacceptable. Had a 5 night reservation but left after one. The only good part was they did refund the cost of the other nights.
Hotel is not completely done. No lobby/lounge/self parking and very poor tv service. Claiming to be premier hotel maybe when it’s finished. Not marked very well how to access the hotel from the streets.
Room was clean/OK and hotel in great location. Valet parking excellent BUT Not the most guest friendly. The industrial look can be appreciated but the entire ceiling of scored and chipped concrete was a bit too crude.
1) There is no onsight restaurant (yet) only a snack bar and mini bar…the rooms did not have microwaves or a fridge if you had food or drinks brought with you.
2) TV remotes NOT user friendly…functional randomly at best; the Guide was not in Sync on all channels (weird)…on Lifetime (channel 53) NCIS appeared showing on the Guide for 2 hours, but it never came on (some other drama show).
3) Shower itself was good, but b/c of only 1/2 shower door, you got wet turning it on and floor got super wet no matter how careful you were
4) scarce wall outlets…wall outlet didn’t work where floor lamp plugged in…only 1 on that wall except behind the TV (could not access) had to move lamp next to bed and stretch cord to outlet between the 2 beds
5) switch for wall light between beds is black on black and button and very minimally raised…not easily seen or found at all; had to turn on iphone light to find it in the middle of the night
6) trash cans (2) too small
7) housekeeping did not clean room either day (did not have the sign on door);
8) the housekeeper in our hall did not speak English at all…after a few awkward attempts, we had to get her in our room to show her the coffee maker and that we needed more coffee supplies.
We will not stay again.
The cost of the room was not worth it. No restaurant for $243 dollars a night? No way. Room was very poorly lit. AC was leaking water everywhere. The interior and exterior of the hotel was under construction. Would not recommend.
We loved our stay here and the staff took great care of us! Even when we checked out they kept our luggage and car until our daughter’s competition finished next door. We will definitely stay here again if we come back to Baton Rouge! Only thing we didn’t like was the lack of food choices in the area. Next time we will just go eat before check in!