酒店回复: Dear Mike,I’m sorry to hear about your recent experience. It’s deeply concerning to learn that your room did not meet basic cleanliness and comfort expectations, and I apologize for the condition you found it in.The condition of the fridge, the HVAC unit, the bedding, and the television. I regret that you encountered so many issues during your stay. Your feedback has been shared with our team to ensure these concerns are addressed promptly, from maintenance to housekeeping. We also take reports like yours very seriously.Thank you for giving us another chance to earn your trust, even though we fell short. Your feedback helps guide improvements, and we’re committed to making meaningful changes.
Office staff were awesome the room(54), I was in was clean sheets & appliances, but it went down from there.
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酒店回复: Dear Brad,Thank you for sharing your feedback. We’re glad to hear our office staff made a positive impression and that your room was initially clean and stocked. We regret that the rest of your experience did not meet expectations. Your comments are important to us and have been shared with our team so we can improve and provide a more consistent stay for our guests.
4.0分
其他
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There was no breakfast that I was aware of. Service was above average. It was clean with comfy sheets. Bed as firmer than i like and I'd appreciate better locks. Just the door handle locks and the door didn't seal well so anyone could jimmy their way in when i was gone. Everything is very dated and worn out. BUT, given the price point, it served it's purpose as a spot to sleep with decent coffee
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酒店回复: Dear Ronnie,Thank you for your review. I’m glad our team made a positive impression and that the room felt clean and comfortable. I appreciate your notes about the bed firmness, door security, and overall condition—these are helpful as we work on improvements.I’m sorry breakfast wasn’t clearly communicated, and I’ll make sure that’s addressed. We’re grateful you found value in your stay, and we’re always looking to do better.
1.0分
情侣出游
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Musty smell, dirty, dusty and cob webs. The finish on the vanity was pealing off as was the finish on the fake wood floor. Sagging mattress, lumpy pillows, dirty comforter. I would not stay there again or recommend it to my worst enemy.
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酒店回复: Dear Frank,I’m sorry your experience was so disappointing. What you described doesn’t reflect the standards we strive to maintain, and I regret that your room felt unclean and uncomfortable.Had we known the room wasn’t guest-ready, we absolutely would have moved you to a better one right away. Our team is here to help, and we encourage guests to let us know immediately so we can make things right. It’s unfortunate that we weren’t given that opportunity during your stay.We’re reviewing your feedback with our staff and housekeeping team to prevent similar issues going forward. Thank you for taking the time to share your concerns.
1.0分
家庭亲子
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This property was disgusting! The rooms stank the door locks were broken. The TVs didn’t work and they looked absolutely nothing like what was on Expedia‘s website.. Don’t book these folks…..
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酒店回复: Dear Kim,We're sorry to hear your stay was disappointing. Guest safety is a top priority—any issue with door locks is addressed immediately, and affected rooms are removed from service. While some rooms may have older TVs, we’re working to improve amenities across the property. We regret that your experience didn’t reflect what you expected, and we appreciate your feedback as we continue to make improvements.
1.0分
朋友出游
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We should have known when we drove onto the property that it would not be a clean, safe place to stay. The pictures on the ******* website are very very deceiving that Rodeway Inn has submitted. When we parked in front of the room the staircase going to the second floor on the outside was in front of our door. Very hard to get in with luggage, and even the door was filthy, dirty. The Oder that hit us when we opened up the door was horrendous. We immediately noticed how filthy the room was with dirt and dust. The furniture was all stained and ripped I would not have sat in that chair or on the beds. The TV did not work, the microwave was filthy, coffee pot, dusty, and the bathroom was so nasty. Dirty tub, toilet was dirty and toilet paper was out. The towels were way past use for bathroom. Worn, stained, ripped, looked more like cleaning rags. The blinds were filthy and had a square cut at the bottom in them so anyone could see in. We are not picky people, as long as the room is clean, we do not need the plush latest Decour, do you appreciate a TV that works and clean appliances in the room. When we went back to the office and turn the key in and said we would not be staying there and why, the gal at the desk even advised us not to stay and gave us a paper with a referral number that she had canceled the room and we were to contact who wbooked it through which was ******* for a full refund. When ******* tried to get the refund for us, Rodeway Inn declined it. So dissatisfied!
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酒店回复: Dear Jane,hank you for sharing your concerns. I’m sorry the property didn’t meet your expectations upon arrival. I’ve reviewed our records and confirmed that your reservation was canceled and you did not stay overnight. While we respect your decision not to check in, reviews are most helpful when they reflect a full guest experience.Our front desk agent supported your choice and provided cancellation documentation. We’re always willing to assist with third-party refund requests, but final decisions are made by the booking platform—Expedia in this case—and are subject to their policies and timing.We’re committed to transparency and improvement, and we welcome feedback from guests who stay with us. I wish you better experiences ahead and thank you again for reaching out.
4.0分
其他
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With this price point, you have a good idea what you're getting. The buildings are quite old, and with so many people living here full time, I was expecting the room itself to be a horrorshow. But I was pleasantly surprised! The room was clean and the bed comfy, and the shower was spectacular. Like everything else, the room was dated, and the mini fridge hadn't been defrosted since the Clinton administration, so be sure to check for the iceberg in your own room before proceeding. The "breakfast" was the standard, low-effort of hard boiled eggs and refrigerated carb options. But the coffee was good.
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酒店回复: Dear Aaron,Thank you for the 8/10 rating and for sharing your experience with such personality. I’m glad the room surprised you in the best way—with a comfy bed, a great shower, and clean surroundings. We know the property’s age shows in places, and your note about the fridge gave us a chuckle (and a reminder to double-check defrosting!).We appreciate your feedback on breakfast and are glad the coffee delivered. Your insights help us keep improving while staying true to the value we offer.Warm regards,SuzanneHotel ManagerLet me know if you’d like to add a note about future updates or breakfast improvements.
5.0分
商务出差
Well, it was cheap. The check in was super nice. Very nice, and they are in the office 24-7.
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酒店回复: Dear Ben,Thank you for the great review! We're glad you found us affordable and appreciated the friendly check-in experience. Our 24/7 front desk team is always here to help, and it’s wonderful to know that made a difference during your stay. We hope to welcome you back soon!
5.0分
家庭亲子
It was inexpensive, not the worst place I have stayed. Front desk was friendly.
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酒店回复: Dear Christopher,Thank you for sharing your perfect rating. We’re glad you found your stay affordable and appreciated the friendliness of our front desk team. We hope to welcome you again soon.
冰箱里还有食物，而且没插电！！！暖气/空调看不清，因为它太旧了，需要升级。床糟透了。我的清单写不完，如果退款我会要求退款，祈祷明天别把臭虫带回家。我大概四五个月前住过这里，想再试一次，但所有电视都还是坏的，前台女士说，我觉得你们订的房间应该只有一个电视能用。电视能打开，但中间有一条6英寸的黑线。各位，请换个地方。抱歉。
合理，可以改进
合理的住宿条件。我们的浴室很脏。水槽里有很多头发，天花板上有蜘蛛网，还有灯光。床还可以接受而且看起来很干净。浴巾很脏。
Office staff were awesome the room(54), I was in was clean sheets & appliances, but it went down from there.
There was no breakfast that I was aware of. Service was above average. It was clean with comfy sheets. Bed as firmer than i like and I'd appreciate better locks. Just the door handle locks and the door didn't seal well so anyone could jimmy their way in when i was gone. Everything is very dated and worn out. BUT, given the price point, it served it's purpose as a spot to sleep with decent coffee
Musty smell, dirty, dusty and cob webs. The finish on the vanity was pealing off as was the finish on the fake wood floor. Sagging mattress, lumpy pillows, dirty comforter. I would not stay there again or recommend it to my worst enemy.
This property was disgusting! The rooms stank the door locks were broken. The TVs didn’t work and they looked absolutely nothing like what was on Expedia‘s website.. Don’t book these folks…..
We should have known when we drove onto the property that it would not be a clean, safe place to stay. The pictures on the ******* website are very very deceiving that Rodeway Inn has submitted. When we parked in front of the room the staircase going to the second floor on the outside was in front of our door. Very hard to get in with luggage, and even the door was filthy, dirty. The Oder that hit us when we opened up the door was horrendous. We immediately noticed how filthy the room was with dirt and dust. The furniture was all stained and ripped I would not have sat in that chair or on the beds. The TV did not work, the microwave was filthy, coffee pot, dusty, and the bathroom was so nasty. Dirty tub, toilet was dirty and toilet paper was out. The towels were way past use for bathroom. Worn, stained, ripped, looked more like cleaning rags. The blinds were filthy and had a square cut at the bottom in them so anyone could see in. We are not picky people, as long as the room is clean, we do not need the plush latest Decour, do you appreciate a TV that works and clean appliances in the room. When we went back to the office and turn the key in and said we would not be staying there and why, the gal at the desk even advised us not to stay and gave us a paper with a referral number that she had canceled the room and we were to contact who wbooked it through which was ******* for a full refund. When ******* tried to get the refund for us, Rodeway Inn declined it. So dissatisfied!
With this price point, you have a good idea what you're getting. The buildings are quite old, and with so many people living here full time, I was expecting the room itself to be a horrorshow. But I was pleasantly surprised! The room was clean and the bed comfy, and the shower was spectacular. Like everything else, the room was dated, and the mini fridge hadn't been defrosted since the Clinton administration, so be sure to check for the iceberg in your own room before proceeding. The "breakfast" was the standard, low-effort of hard boiled eggs and refrigerated carb options. But the coffee was good.
Well, it was cheap. The check in was super nice. Very nice, and they are in the office 24-7.
It was inexpensive, not the worst place I have stayed. Front desk was friendly.