酒店回复: Dear Mike,I’m sorry to hear about your recent experience. It’s deeply concerning to learn that your room did not meet basic cleanliness and comfort expectations, and I apologize for the condition you found it in.The condition of the fridge, the HVAC unit, the bedding, and the television. I regret that you encountered so many issues during your stay. Your feedback has been shared with our team to ensure these concerns are addressed promptly, from maintenance to housekeeping. We also take reports like yours very seriously.Thank you for giving us another chance to earn your trust, even though we fell short. Your feedback helps guide improvements, and we’re committed to making meaningful changes.
Dirty linen and bed spread had to put my own sheet and blanket on bed.
No TV works
Wifi might as well not.have a password.
The most ive spent on a room in 10.months of.travel and got the least out of it.
This is the first bad review i have ever left
展开
酒店回复: Dear Christopher,Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay wasn’t as comfortable as it should have been. We always want our guests to feel welcome and well cared for, so it’s disappointing to know we missed the mark this time. I only wish we’d known about the issues while you were here so we could have made things right for you right away. Please know your feedback is being shared with our team so we can make sure this doesn’t happen again. We sincerely appreciate you giving us a try and hope you might give us another chance in the future to provide the stay you expected and deserve.
1.0分
情侣出游
展开
Had we not booked online and pre-paid and non-refundable, we would have not stayed. The room had burn holes on the table and comforter. The 'white' towels were dingy grey. The amount of trash, beer bottles, cotton swabs, etc. on the walkways and parking lot was disturbing. When we went to open our door, found it wasn't latched. Upon further inspection there was a screw blocking the door from closing and locking. My husband fixed the screw and noticed it appeared there was a previous attempt of a break-in. This property is very rundown and not at all inviting.
展开
酒店回复: Dear Sandra,Thank you for your feedback. We are very sorry to hear about your recent experience. The concerns you mentioned regarding the condition of the room, linens, and property upkeep do not reflect the standards we aim to provide. Your comments about the door are especially concerning, and we take guest safety very seriously.We are addressing these issues with our maintenance and housekeeping teams immediately to ensure this does not happen again.We appreciate you bringing these matters to our attention, as it helps us improve and provide a better experience for future guests.
1.0分
其他
展开
I forgot to ask for partial refund
The floor was filthy. The remote didn’t work at all so I had to stand at a slow tv to change channels. The tv had a wide section in the middle that was deficient and the picture want good. No volume control at all.
There was only spotty internet even with the password.
There were was only one electric outlets to use for phone charger. I had to fish the extension cords under the bed connecting the lamp to use for my side of bed.
The room also smelled weird and not pleasant.
展开
酒店回复: Dear Sharon,Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced. We want our guests to enjoy their stay. Your comments have been addressed to housekeeping and maintenance teams, so these concerns can be addressed promptly, and corrected. We hope you can give us the opportunity to serve you in the future.
1.0分
家庭亲子
No tv couldn’t unlock front door Water oozing up through floor in bathroom curtain’s about ready to fall off the wall
展开
酒店回复: Dear Myrna,Thank you for sharing your experience. We apologize for the maintenance concerns you encountered during your stay. We truly appreciate your feedback and hope you'll give us another opportunity to serve you in the future.
1.0分
商务出差
展开
Terrible, terrible terrible
Attempted to place me in a room where somebody else was already staying. I was told that there was limited rooms with working televisions. Torn comforter, dirty floor king bed was bent and warped. I paid for two days and stayed for one. Worst hotel I’ve ever been to
展开
酒店回复: Dear Jason,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. This is not the level of service or condition we want for our guests. We regret that your stay did not meet expectations and appreciate you bringing these concerns to our attention so we can improve.
2.0分
其他
展开
Electrical outlets not working.
Microwave not working.
Needed pillow cases for pillows.
Did provide a universal tv controller on request to be able to change TV input for fire stick.
Cigarette buts littered walkway outside our room.
展开
酒店回复: Dear Larry,Thank you for your feedback. I’m sorry for the inconvenience caused by the room’s condition, especially the outlets, microwave, and missing pillowcases. We’re glad our team could assist with the TV setup, but we regret the overall experience didn’t meet expectations. We’re addressing these issues—including outdoor cleanliness—to ensure a better stay moving forward.
1.0分
其他
展开
Very unsafe, shady people all around smoking and drinking aroundthe rooms and cars, do not pick this option if you have family with you. Dirty bathrooms and shower was not working
展开
酒店回复: Dear Harsha,Thank you for your feedback. I’m truly sorry your experience felt unsafe and uncomfortable. We take concerns like these seriously and are reviewing the issues you raised, including the bathroom condition and overall environment. Please know we have 24/7 staff and on-site security with surveillance cameras to help ensure guest safety. We’d appreciate the chance to do better if you’re ever passing through Omak again.
1.0分
商务出差
My brother got a room never got key because no one was at the front desk never answered any calls I would never stay there
展开
酒店回复: Dear Leticia,Thank you for sharing your concerns. I’m very sorry to hear about your brother’s experience and the frustration it caused. We strive to provide attentive service at all hours, with staff on-site 24/7, and I regret if we fell short during this visit. We’re looking into what happened to ensure it’s addressed, and we’d be grateful for the opportunity to make things right if you’re ever back in Omak.
冰箱里还有食物，而且没插电！！！暖气/空调看不清，因为它太旧了，需要升级。床糟透了。我的清单写不完，如果退款我会要求退款，祈祷明天别把臭虫带回家。我大概四五个月前住过这里，想再试一次，但所有电视都还是坏的，前台女士说，我觉得你们订的房间应该只有一个电视能用。电视能打开，但中间有一条6英寸的黑线。各位，请换个地方。抱歉。
合理，可以改进
合理的住宿条件。我们的浴室很脏。水槽里有很多头发，天花板上有蜘蛛网，还有灯光。床还可以接受而且看起来很干净。浴巾很脏。
Dirty linen and bed spread had to put my own sheet and blanket on bed.
No TV works
Wifi might as well not.have a password.
The most ive spent on a room in 10.months of.travel and got the least out of it.
This is the first bad review i have ever left
Had we not booked online and pre-paid and non-refundable, we would have not stayed. The room had burn holes on the table and comforter. The 'white' towels were dingy grey. The amount of trash, beer bottles, cotton swabs, etc. on the walkways and parking lot was disturbing. When we went to open our door, found it wasn't latched. Upon further inspection there was a screw blocking the door from closing and locking. My husband fixed the screw and noticed it appeared there was a previous attempt of a break-in. This property is very rundown and not at all inviting.
I forgot to ask for partial refund
The floor was filthy. The remote didn’t work at all so I had to stand at a slow tv to change channels. The tv had a wide section in the middle that was deficient and the picture want good. No volume control at all.
There was only spotty internet even with the password.
There were was only one electric outlets to use for phone charger. I had to fish the extension cords under the bed connecting the lamp to use for my side of bed.
The room also smelled weird and not pleasant.
No tv couldn’t unlock front door Water oozing up through floor in bathroom curtain’s about ready to fall off the wall
Terrible, terrible terrible
Attempted to place me in a room where somebody else was already staying. I was told that there was limited rooms with working televisions. Torn comforter, dirty floor king bed was bent and warped. I paid for two days and stayed for one. Worst hotel I’ve ever been to
Electrical outlets not working.
Microwave not working.
Needed pillow cases for pillows.
Did provide a universal tv controller on request to be able to change TV input for fire stick.
Cigarette buts littered walkway outside our room.
Very unsafe, shady people all around smoking and drinking aroundthe rooms and cars, do not pick this option if you have family with you. Dirty bathrooms and shower was not working
My brother got a room never got key because no one was at the front desk never answered any calls I would never stay there