酒店回复: Merci beaucoup pour votre gentil commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que notre équipe a su vous aider rapidement et efficacement. Nous sommes ravis de savoir que vous avez trouvé l'atmosphère confortable et accueillante.Nous vous remercions sincèrement pour vos aimables paroles et sommes ravis de vous accueillir à nouveau. Nous espérons vous accueillir à nouveau avec plaisir !
1.0分
商务出差
原文
翻译提供方：Google
桌子松动了，淋浴喷头坏了，旋钮也掉了。房间又脏又旧，非常过时。
4.0分
家庭亲子
原文
翻译提供方：Google
非常漂亮且安静的酒店。很棒的泳池区，包含在房价内。房间有点旧了但是性价比还是不错的。
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酒店回复: Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt in unserem Hotel. Wir freuen uns, dass Sie die Ruhe unseres Hauses und die Annehmlichkeiten, insbesondere den Poolbereich, genossen haben. Dies trägt wesentlich zu Ihrem Gesamterlebnis bei. Wir freuen uns über Ihre Anmerkungen zu den Zimmern und berücksichtigen diese gerne, da wir stets bestrebt sind, den Komfort unserer Gäste zu verbessern. Nochmals vielen Dank für Ihre Rückmeldung und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
4.0分
情侣出游
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Gym and spa limited but nice. However entry has to be via let in from reception, same person three times did not buzz us in…. Food ok, but needs a bit more thought and attention for the cost. Only one of the three bars / restaurants open. Serving staff in the bar / restaurant were excellent. First time ever, they charged my card pre checkout which was inappropriate / odd. Luckily it was correct! Overall pretty good value.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the gym and spa facilities and that our bar and restaurant team looked after you well.We’re sorry for the inconvenience you experienced with access through reception and will certainly pass this on to the team to ensure it’s improved. We also appreciate your comments regarding the food options and the limited outlets open during your visit — your feedback is valuable and will help us review our offerings and service levels.Regarding the pre-checkout card charge, we apologise for any confusion. This is not our usual practice, and we will investigate to make sure this doesn’t cause concern for future guests.We’re pleased to hear you still found your stay to be good value overall, and we hope to have the opportunity to welcome you back for a smoother experience next time.
5.0分
家庭亲子
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It was excellent. Staff were very friendly and responsive.
The cottage was not only very convenient, but also spotless. It catered for our needs.
I would definitely recommend it for friends and family and also looking forward to going there again
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酒店回复: Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay and found the cottage spotless, convenient, and well-suited to your needs. It’s wonderful to know our team made you feel welcome too.We truly appreciate your recommendation and can’t wait to welcome you back again soon.
5.0分
其他
Clean and warm room. Always great amenities and good food. Staff was friendly and polite.
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酒店回复: Thank you for staying with us and for taking the time to leave a review. We really appreciate it and hope to welcome you back again soon!
5.0分
家庭亲子
High standards in all areas. Not accepting cash is my only issue as we as patrons should always have that as an option.
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酒店回复: Thank you so much for staying with us! We truly appreciate your feedback and completely understand your point — having the option to pay with cash is important for accessibility and convenience. We’re glad you enjoyed our high standards overall, and we’ll definitely take your suggestion into consideration for the future
4.0分
其他
For an international hotel we found it pretty basic and in need of a refresh. Shame the fire alarm woke us up at 3.30am!
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酒店回复: Thank you so much for sharing your feedback with us. We’re truly sorry for the disturbance caused by the fire alarm in the early hours and understand how frustrating that must have been. We also appreciate your comments regarding the property’s condition and will share your suggestions with our team as we continuously work to enhance our guest experience. Your input is very valuable, and we hope to have the opportunity to provide you with a more seamless stay in the future.
4.0分
其他
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Cottage was lovely and had everything one needed. Would definitely recommend for family’s. Floor was not very clean unfortunately.
Check in and out were excellent. Staff were extremely welcoming especially during my check in, and Tina from the Spa Treatment team. I had a full body massage and she was excellent, and would highly recommended this treatment by her. I booked another massage with Tina the next day. Thank you and this break plus treatment, spa facilities and gym were fantastic. Only criticism was jacuzzi button hard to switch on if you suffer from weak wrists. Changing rooms were great, just the guest lockers were not operating properly so left items unlocked for the times we used it. It would have been nice to have shampoo and conditioner in showers, there was only body wash. Great to have ghd dryer and ghd straighteners in changing rooms. Overall I would recommend and beautiful grounds
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酒店回复: Thank you so much for sharing such a detailed and thoughtful review! We’re delighted to hear that you enjoyed the cottage, our facilities, and especially your spa experience with Tina — we’ll be sure to pass on your kind words to her.We truly appreciate your constructive feedback regarding the cleanliness, jacuzzi button, guest lockers, and the absence of shampoo and conditioner in the showers. Your comments are invaluable as we continue to improve the guest experience.It’s wonderful to know that overall you had a relaxing and enjoyable break, and that you would recommend us to others. We hope to welcome you back soon for another stay, and maybe even another massage with Tina!
5.0分
商务出差
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Lovely hotel in a great location my room was overlooking the golf course which was fantastic. Service was great. Room was clean and comfortable. Dinner and breakfast was very good. Definitely recommend
物超所值
工作人员快速响应，轻松满足您的需求。环境舒适，氛围愉悦。我们很乐意再次光临。
桌子松动了，淋浴喷头坏了，旋钮也掉了。房间又脏又旧，非常过时。
非常漂亮且安静的酒店。很棒的泳池区，包含在房价内。房间有点旧了但是性价比还是不错的。
Gym and spa limited but nice. However entry has to be via let in from reception, same person three times did not buzz us in…. Food ok, but needs a bit more thought and attention for the cost. Only one of the three bars / restaurants open. Serving staff in the bar / restaurant were excellent. First time ever, they charged my card pre checkout which was inappropriate / odd. Luckily it was correct! Overall pretty good value.
It was excellent. Staff were very friendly and responsive.
The cottage was not only very convenient, but also spotless. It catered for our needs.
I would definitely recommend it for friends and family and also looking forward to going there again
Clean and warm room. Always great amenities and good food. Staff was friendly and polite.
High standards in all areas. Not accepting cash is my only issue as we as patrons should always have that as an option.
For an international hotel we found it pretty basic and in need of a refresh. Shame the fire alarm woke us up at 3.30am!
Cottage was lovely and had everything one needed. Would definitely recommend for family’s. Floor was not very clean unfortunately.
Check in and out were excellent. Staff were extremely welcoming especially during my check in, and Tina from the Spa Treatment team. I had a full body massage and she was excellent, and would highly recommended this treatment by her. I booked another massage with Tina the next day. Thank you and this break plus treatment, spa facilities and gym were fantastic. Only criticism was jacuzzi button hard to switch on if you suffer from weak wrists. Changing rooms were great, just the guest lockers were not operating properly so left items unlocked for the times we used it. It would have been nice to have shampoo and conditioner in showers, there was only body wash. Great to have ghd dryer and ghd straighteners in changing rooms. Overall I would recommend and beautiful grounds
Lovely hotel in a great location my room was overlooking the golf course which was fantastic. Service was great. Room was clean and comfortable. Dinner and breakfast was very good. Definitely recommend