酒店回复: 感谢您的深刻反馈。我们很高兴听到您注意到我们最近的装修和住宿及餐饮质量的提升。我们非常感谢您对我们致力于改善客人体验的承诺的认可。我们也很高兴得知您对我们水疗服务的提升感到满意。虽然我们不断努力保持有竞争力的价格，但我们的首要任务是为客人提供卓越的价值。再次感谢您分享您的想法。我们期待着在不久的将来再次欢迎您的光临。 祝好， Alexandra Asăuleac 客户关系经理
5.0分
其他
原文
翻译提供方：Google
展开
Hotel Europa 是一家令人惊叹的酒店，可以欣赏到黑海的壮丽景色。一切都很棒，我的体验远远超出了我的预期，首先是接待员 Raluca，她总是愿意为我提供有用的信息，她是一位真正专业的女士。此外，餐厅工作人员的晚餐服务也值得一提，这里我必须提到 Silviu、Andrei 和 Madalin，他们给了我一次美妙的体验，我可以说，这是一次神圣的体验，将精致的餐饮服务与美味的食物和葡萄酒结合在一起。早餐种类繁多，菜肴美味可口。我向所有人热烈推荐这家酒店，它是周末或长期住宿的完美去处，一切都很棒！感谢 Ana Hotels Europa Hotel Eforie Nord 的整个团队！
我和父亲一直对 Ana Hotels Europa Eforie Nord 顶级的酒店服务和 Ana Aslan Health Spa 的 Balneo Spa 护理心存感激。在 Ana Hotels Europa Eforie Nord 接受一周的治疗和住宿后，我和父亲现在感觉好多了，这要感谢这家酒店的 BALNEO SPA INDOOR 服务。我们打算在 Ana Hotels Europa 在 Eforie Nord 开业时再来，如果可能的话，即使是在冬天。非常感谢！Cornel & Gabriel
2.0分
情侣出游
展开
the hotel is nice and renovated, but the noise is ridiculous. All rooms have a sea view, which should be a plus. However, breakfast and dinner are served on the terrace, where music is blaring non-stop. If Mr. Copos comes to visit, as the employees themselves told us, he throws parties every night, with music. If you want to relax, this is not the place. The beach "managed" by the hotel is a joke, with broken plastic tables, and people sitting on the beach on towels between the sun lounges. The breakfast has a coffee machine where you serve yourself in a paper cup. Not 4* services for sure, especially for 250€ a night.
展开
酒店回复: Dear Madam, Thank you for taking the time to share your feedback regarding your recent stay at Ana Hotels Europa. We are glad to hear that you appreciated the renovated rooms and the sea view, which we consider one of the highlights of our property. At the same time, we sincerely regret that your experience did not meet your expectations and that aspects such as the noise, beach facilities, and breakfast service affected your comfort. Your observations are extremely valuable to us, and we will carefully review them with our management team in order to improve the quality of the services we provide. We strive to offer our guests a relaxing and memorable stay, and we are committed to addressing the issues you mentioned so that future visits can better reflect the standards of our hotel. We truly hope you will give us another opportunity in the future to welcome you back and to provide you with a more enjoyable and restful experience. Kind regards, Iuliana Tasie General Manager
5.0分
家庭亲子
展开
The spa staff is fantastic. I had a massage with Gabriela that was one of the best in the last ten years. I will return for sure. If they manage to reduce the noise of the music coming from the fun fairs nearby, it can be one of the best spa resorts in Europe.
5.0分
其他
展开
I spent a week at Ana Hotels Eforie Nord and I feel deeply grateful for an experience that went far beyond rest – it was a true encounter with care, professionalism, and healing. Everything, from the front desk, the kind and attentive restaurant staff, the impeccable room cleanliness, to the wonderful team at the Spa – was simply outstanding. I felt welcomed and surrounded by people who truly care about their work. I want to offer special thanks to Dr. Mihaela Cucu, for her exceptional attention to detail and professional approach. She took the time to truly listen, painted a much more complete picture of my health issues, and recommended therapies that had real, noticeable effects. Her approach was both medical and deeply human – something rare and precious. A heartfelt thank you also goes to Mari and Mirela, from the Tekar therapy team. I’ve had this therapy done in many places for my coxarthrosis, but never before has someone worked with such skill and dedication as Mari. She truly understood the root of the problem and treated it with such professionalism that I can now say – with emotion – that I can walk again with joy, something I haven’t felt in a long time. Thank you from the bottom of my heart to the entire team. You offered me more than just a seaside stay – you created a space of healing and renewed hope.
5.0分
其他
展开
Now, after the renovation, the hotel rooms have become luxurious. The SPA has kept it's very high standard and the restaurant has improved significantly since last year. Overall a superb experience which we will repeat next year (possibly even increase the frequency).
展开
酒店回复: Dear Carmen, Thank you for your wonderful review! We're delighted to hear that you appreciated the enhancements to our guest rooms after the renovation. It’s wonderful to know that the changes made such a positive impression on you, along with the continued high standards of our SPA. It’s fantastic to know that you found our restaurant improvements noteworthy as well. Your feedback truly motivates our team to keep providing excellent experiences. We can’t wait to welcome you back next year—perhaps even sooner! If there’s anything we can do to enhance your next stay, please let us know. Best regards, Alexandra Asăuleac Guest Relations Manager
5.0分
家庭亲子
展开
I just returned from Ana Hotels Europa Eforie Nord where I spent a lovely weekend. I arrived early in a busy weekend and I was welcomed by the friendly staff of the hotel. The hotel has a large garden with relaxing areas, an outdoor pool where you can enjoy a cool drink in the hot summer days. They also have indoor pool and specialists for massage for relaxation or various affections. All rooms are big and comfortable and have sea view and balcony. It is a hotel where every detail and the satisfaction of the client counts. I felt very spoiled and if I have the occasion I will come back for sure.
我在这家酒店住了三晚。外部美学不是很吸引人，但内部美学看起来不错。房间很宽敞（尽管隔音效果不佳）。不仅有优质的餐厅，还有多种选择，还有一流的 SPA 健身设施。
酒店最近进行了翻新，住宿质量显著提高。食物质量有所提高。大部分 Spa 服务都有所提高。价格也有所上涨，但总体而言非常物有所值。
Hotel Europa 是一家令人惊叹的酒店，可以欣赏到黑海的壮丽景色。一切都很棒，我的体验远远超出了我的预期，首先是接待员 Raluca，她总是愿意为我提供有用的信息，她是一位真正专业的女士。此外，餐厅工作人员的晚餐服务也值得一提，这里我必须提到 Silviu、Andrei 和 Madalin，他们给了我一次美妙的体验，我可以说，这是一次神圣的体验，将精致的餐饮服务与美味的食物和葡萄酒结合在一起。早餐种类繁多，菜肴美味可口。我向所有人热烈推荐这家酒店，它是周末或长期住宿的完美去处，一切都很棒！感谢 Ana Hotels Europa Hotel Eforie Nord 的整个团队！
我和丈夫在八月去了这家酒店。房间干净但普通。我们被分配到四楼的一间房，但当我们进去时发现这是一间连通房，你可以听到另一个房间最细微的低语声。我们只吃了早餐，没什么特别的。食物很好，但至于水果，他们只给了西瓜，没有味道，有时甚至有点不新鲜。在过去的两天里，出现了一些香蕉和苹果。给我们提供冷热水的设备很复杂（很可能这证明了我们支付的高价是合理的）。电梯也很费劲（这也是价格高的原因）。一天下午，我们把自己的毛巾留在了房间里，但令我们惊讶的是，我们没有酒店的免费毛巾，毛巾已经用完了......即使酒店并没有住满。离开时，我们被要求支付“度假村促销”的费用......无话可说（什么促销）？我们遇到了连续几年来的人，他们说服务越来越差，价格越来越高！我们认为这家酒店根本不配 4 星级......但价格却是 5 星级！！毫无疑问，我们不会再住那里了。还有很多其他酒店，甚至 3 星级，物有所值......
我和父亲一直对 Ana Hotels Europa Eforie Nord 顶级的酒店服务和 Ana Aslan Health Spa 的 Balneo Spa 护理心存感激。在 Ana Hotels Europa Eforie Nord 接受一周的治疗和住宿后，我和父亲现在感觉好多了，这要感谢这家酒店的 BALNEO SPA INDOOR 服务。我们打算在 Ana Hotels Europa 在 Eforie Nord 开业时再来，如果可能的话，即使是在冬天。非常感谢！Cornel & Gabriel
the hotel is nice and renovated, but the noise is ridiculous. All rooms have a sea view, which should be a plus. However, breakfast and dinner are served on the terrace, where music is blaring non-stop. If Mr. Copos comes to visit, as the employees themselves told us, he throws parties every night, with music. If you want to relax, this is not the place. The beach "managed" by the hotel is a joke, with broken plastic tables, and people sitting on the beach on towels between the sun lounges. The breakfast has a coffee machine where you serve yourself in a paper cup. Not 4* services for sure, especially for 250€ a night.
The spa staff is fantastic. I had a massage with Gabriela that was one of the best in the last ten years. I will return for sure. If they manage to reduce the noise of the music coming from the fun fairs nearby, it can be one of the best spa resorts in Europe.
I spent a week at Ana Hotels Eforie Nord and I feel deeply grateful for an experience that went far beyond rest – it was a true encounter with care, professionalism, and healing. Everything, from the front desk, the kind and attentive restaurant staff, the impeccable room cleanliness, to the wonderful team at the Spa – was simply outstanding. I felt welcomed and surrounded by people who truly care about their work. I want to offer special thanks to Dr. Mihaela Cucu, for her exceptional attention to detail and professional approach. She took the time to truly listen, painted a much more complete picture of my health issues, and recommended therapies that had real, noticeable effects. Her approach was both medical and deeply human – something rare and precious. A heartfelt thank you also goes to Mari and Mirela, from the Tekar therapy team. I’ve had this therapy done in many places for my coxarthrosis, but never before has someone worked with such skill and dedication as Mari. She truly understood the root of the problem and treated it with such professionalism that I can now say – with emotion – that I can walk again with joy, something I haven’t felt in a long time. Thank you from the bottom of my heart to the entire team. You offered me more than just a seaside stay – you created a space of healing and renewed hope.
Now, after the renovation, the hotel rooms have become luxurious. The SPA has kept it's very high standard and the restaurant has improved significantly since last year. Overall a superb experience which we will repeat next year (possibly even increase the frequency).
I just returned from Ana Hotels Europa Eforie Nord where I spent a lovely weekend. I arrived early in a busy weekend and I was welcomed by the friendly staff of the hotel. The hotel has a large garden with relaxing areas, an outdoor pool where you can enjoy a cool drink in the hot summer days. They also have indoor pool and specialists for massage for relaxation or various affections. All rooms are big and comfortable and have sea view and balcony. It is a hotel where every detail and the satisfaction of the client counts. I felt very spoiled and if I have the occasion I will come back for sure.