酒店回复: Dear guest,Thank you very much indeed for your nice rating. We are very delighted to read that you have enjoyed your stay in the hotel as well as our facilities and our staff friendliness. Our sole focus is to provide a flawless and excellent service and facilities to our valued guests and to contribute towards a memorable stay. We look forward to welcome you again.Best regards, Your H-Hotels Team,Christina Dinklage – Online Reputation Manager
酒店回复: Dear Guest,Thank you for taking the time to share your impressions with us. We are sorry to hear that your stay did not meet your expectations.However, we would like to point out that our hotel is located in Solothurn, not Thun. We regret that this was not clear when booking and that your journey was inconvenient. Regarding your other comments, we take your feedback seriously and are reviewing our procedures and room amenities to make our guests' stays more pleasant in the future.We are very sorry that you felt uncomfortable and thank you for your candid feedback.Sincerely,Your H-Hotels TeamSergej Rosenberg – Online Reputation Manager
酒店回复: Dear Andyho, We are pleased you had a pleasant experience; our aim is to deliver a great stay to every guest. Thank you for the 10-point review, we look forward to welcoming you back. Best wishes, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
4.7分
舒适双人房
朋友出游
环境挺好，顶楼酒吧风景好
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酒店回复: Dear guest, Wow! It is music to our ears to hear you were able to enjoy our breathtaking views and stellar location. There is so much to do in the area, and we hope you had a blast checking it all out. Anytime you need another fabulous getaway, count on H4 Hotel Solothurn again to deliver.Sincerely,Your H-Hotels Team,Christina Dinklage – Online Reputation Manager
4.5分
舒适双人房
商务出差
原文
翻译由AI提供
非常棒的酒店，下次旅行还会再来。
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酒店回复: 尊敬的宾客：
感谢您的精彩点评！我们最关心的是让宾客的入住体验尽可能愉快，我们很高兴在很大程度上做到了这一点。我们很高兴您感到舒适自在。请相信，我们珍视您的忠诚，并期待着在您再次光临本地区时再次欢迎您。
此致，
H-Hotels 团队，
Christina Dinklage – 在线声誉经理
点评来源 Trip.com
3.7分
舒适双人房
商务出差
整洁干净，Wi-Fi比较难弄
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酒店回复: Dear guest, It seems like you enjoyed your time with us -- thanks for sharing! We hope we'll get the opportunity to welcome you back to Solothurn in the future. Best wishes from Solothurn,Your H-Hotels Team,Christina Dinklage – Online Reputation Manager
地理位置优越，离火车站步行14分钟左右。浴室和厕所分开的，房间非常干净舒适，空调出风量可以调节，睡觉时可以调最小，窗户关上后隔音效果好。前台非常有礼貌，服务周到，送免费公交🚌，早餐总体可以，该有的都有了，只是人比较多，建议稍微提前些去。
索洛图恩和图恩是两个地方，当时订的时候看到图恩就直接订了，结果，从索洛图恩去图恩，因特拉肯，施皮茨都要转2趟车，非常不方便，另外就酒店的态度非常不友好，我在前台自拍，前台黑人男，非说我拍他，要看我手机，我给他看了我的手机照片，才说抱歉。寄存行理我的充电宝在背包的口袋里，拿行理的时候充电宝没了，问她们也不承认，房间特别差，0.9的床，拼了2张，睡觉的被子还没中国硬卧的大，翻身就盖不到后背，浴室还漏水，洗澡洗一半，就堵了 千万避雷！别被窗外古堡照片吸引，我就是这样上当的！！！！
酒店地理位置很好，就在河边，但是以这个价格来说，感觉有点旧了。
我们住得很愉快，很喜欢阿勒河的美景。
一切都很完美……非常感谢。位置很好，酒店也很干净。
还行吧。但是早餐太糟糕了，而且房间里也没有USB充电口。
干净卫生，出行也方便。
环境挺好，顶楼酒吧风景好
非常棒的酒店，下次旅行还会再来。
整洁干净，Wi-Fi比较难弄