酒店回复: Dear Johanna, We truly appreciate you taking the time to share your wonderful impressions of your stay with us. It is a pleasure to learn that your holiday was both relaxing and enjoyable, and that you were pleased with the comfort of your accommodation, the upgrade to Casa Paradiso, and the variety of amenities on offer. We are delighted that you enjoyed the quality and choice of our food and beverages, the atmosphere at our pools and beach, as well as the charm of our gardens and the fresh produce they provide. It is also very rewarding to read your kind words about the friendliness and attentiveness of our team. Your positive remarks and recommendation mean a great deal to us, as they reflect our ongoing commitment to offering a memorable and carefree experience for all our guests. We look forward to welcoming you and your family back to Grecotel Casa Paradiso for another delightful holiday. Kind regards, George Skoufoglou Hotel Manager & the Casa Paradiso Team
酒店回复: Dear Guest, We truly appreciate you taking the time to share your kind impressions of your recent stay at Grecotel Casa Paradiso. It is a pleasure to read that you enjoyed our well-organized facilities, the cordiality of our team, and the comfort of your bungalow with garden-side terrace. We are delighted that you noticed and appreciated our unique garden concept, where seasonal vegetables and fruits grow alongside our ornamental plants – a small touch that reflects our commitment to nature and sustainability. We have also noted your feedback regarding the third bed and will share it with our management team for review, as we constantly strive to enhance our guests’ comfort. It would be our pleasure to welcome you back for another relaxing and memorable stay. Warm regards, George Skoufoglou Hotel Manager & the Casa Paradiso Team
酒店回复: Dear Guest, Thank you sincerely for sharing your lovely review following your stay with us. We’re delighted to hear that you enjoyed the peaceful setting of our hotel, the variety of pools, and the unique charm of the surrounding gardens and organic produce. It’s wonderful to know that you appreciated the fresh ingredients, the quality of the drinks, and the variety offered at the restaurant. We’re also pleased that your sea view room met your expectations and that the cleanliness and daily housekeeping were up to standard. It means a lot to hear that our team’s friendliness and helpfulness left a positive impression on you. The evening entertainment and your excursions around the island and to the nearby islets clearly added to your overall experience, and we’re thrilled that your week in Kos was so memorable. We would be delighted to welcome you back again in the future for another relaxing stay. Warm regards, George Skoufoglou Hotel Manager & the Casa Paradiso Team
酒店回复: Dear Guest, All the team members and hotel's management thank you for taking the time to write and share your wonderful review of your recent stay at Grecotel Casa Paradiso. We are thrilled to read that you enjoyed our beachfront location, the comfort of our facilities, the quality and variety of food, as well as the friendliness of our staff. Your recognition of our team’s efforts is genuinely appreciated and has been shared with all departments. We have also taken note of your observations regarding housekeeping and the closing time of the beach bar, and we will forward these to the relevant teams for review. Your kind words serve as a great motivation for us to continue offering high-quality experiences and authentic Greek hospitality. Once again, thank you for recommending us. We would be more than happy to welcome you back to our resort for another memorable holiday. Yours respectfully, George Skoufoglou Hotel Manager & the team of Grecotel Casa Paradiso
酒店回复: Dear guest,Thank you very much for taking the time to share your kind and detailed feedback. We are delighted to hear that you and your family enjoyed your stay with us and appreciated both the comfort of your accommodation and our convenient location.We are especially pleased to know that our team made you feel welcome and that we were able to meet your gluten-free requirements. We place great importance on the dietary needs and allergies of our guests, and we always strive to create a warm and comfortable environment where everyone feels at home.It is also wonderful to hear that you took the opportunity to explore the island of Kos and its beautiful surroundings. We always encourage our guests to discover the island using various means of transportation, as Kos has so much to offer in terms of nature, culture, and local experiences.We truly appreciate your kind words and look forward to welcoming you and your family back for another enjoyable stay in the future.Kind regards,Hotel Management
酒店回复: Dear Guest, Thank you for sharing your thoughts about your recent stay with us. We are sorry to hear that your experience did not meet your expectations. At Casa Paradiso, we strive to maintain a welcoming environment for all our guests, with continuous efforts to ensure a high level of service, comfort, and safety throughout the resort. Your observations have been noted and will be communicated to the relevant teams for review. We truly value your feedback and wish you all the best in your future travels. Kind regards, George Skoufoglou Hotel Manager & the Casa Paradiso Team
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are happy you enjoyed our facilities, food variety, and the friendliness of our team. Your comments are valuable to us, and we will keep them in mind as we continue to improve the experience for all our guests. We hope to welcome you back in the future.Kind regards,George SkoufoglouHotel Manager& the Casa Paradiso Team
优点:
我们住的是家庭式平房房型,房间宽敞,设计精美,还有一个可爱的户外区域。环境安静祥和。毛巾每天更换,垃圾桶每天清理。这家酒店非常适合有年幼儿童(8岁以下)的家庭。我们带着两个男孩(4岁和8岁)入住,他们玩得很开心。两个滑梯让他们乐此不疲,海滩酒吧也很棒——总是有鸡尾酒和小吃供应。日光浴躺椅很多,尤其是在沙滩上,完全不需要早起抢占,这让整个住宿体验非常放松。娱乐团队很棒——友好、不强求,总是提供各种活动。他们对孩子们很有耐心,迷你迪斯科是我们目前见过最棒的,所有工作人员都全心投入。晚间娱乐活动适合所有年龄段,我们特别喜欢沙滩派对。
缺点:
虽然大多数员工都很可爱、面带笑容,但前台团队却令人失望(除了我们入住那天晚上那位办理入住效率高、解释清楚的女士)。有几次我问问题时,他们显得很生硬,急匆匆的,即使当时没有其他人在等。最大的缺点是食物,它真的需要改进,也是评分较低的主要原因。大多数肉类都很干,种类很少。就连希腊沙拉这样简单的菜肴都低于标准。自助餐里猪肉菜品很多,这让有些日子对我们来说很难选择,因为我们平时不怎么吃猪肉。甜点是最糟糕的部分,大多难以下咽,基本上都是奶油和果冻状的选择。葡萄酒的质量也非常差。
另一个问题是公共卫生间的清洁度,尤其是泳池附近的那些。它们维护不善,我甚至在一个卫生间里看到了一只蟑螂。我们房间里也有这些像小虫子一样的“蛇”(据说无害,叫“盲蛇”)。我们一开始以为是偶然迷失方向的一条,但后来我们每天都会发现一两条,并把它们弄出去。我们确实找人来处理过,但他们说这些无害,除了帮我们弄出去之外没有做其他处理。
我们喜欢酒店的可持续发展理念,也很欣赏他们自己种植蔬菜,但不幸的是,我们没有在饭菜中看到这一点体现。这让我们怀疑这可能有点浪费时间和金钱,因为菜单似乎没有突出那些新鲜的有机水果和蔬菜。
总的来说,我们觉得酒店除了食物之外的一切都很好,但就这一点而言,我们不会再来了。
迷人的度假村,拥有翻新的客房和小屋。我们之前住的是Casa Bianca小屋,后来升级到了Casa Paradiso,它拥有4间卧室、2间浴室和2个美丽的露台,可以俯瞰花园和沙丘。度假村提供每日清洁服务,床铺隔天更换一次。空调运行良好,噪音不大。海边的泳池人头攒动,鸡尾酒吧供应各种优质品牌的饮品。街头小吃新鲜美味,从小吃到三明治、水果和酸奶,应有尽有。这里还有美味的Ola冰淇淋。饮品品质也一流。泳池很漂亮,下午还有娱乐活动。穿过一条小巷,就到了海边的沙丘。日光浴床随时可用。晚上,泳池边有一家点菜餐厅,您可以在迷人的氛围中享用美味佳肴。餐厅每周供应一次,价格全包。酒店还有一个美丽的花园,种植着水果和蔬菜,维护得非常好!我曾经看到孩子们为餐厅采摘蔬菜,包括西瓜,他们立刻就尝了。主餐厅位于略微升高的泳池旁,俯瞰大海。餐厅提供丰盛多样的现场烹饪早餐。晚上还提供新鲜的意面,每次都有美味的新鲜甜点。全天供应优质咖啡和无限畅饮的软饮料。主楼还设有鸡尾酒吧,晚上人头攒动,令人心旷神怡。饮品供应至午夜。海边出口旁有一个公交车站,白天和晚上都有开往科斯镇的巴士。末班车发车时间为晚上11点。空调巴士组织有序,每人往返费用约为5欧元。晚上提供台球桌、足球、篮球等等。虽然有小孩和青少年,但我们没有遇到任何尖叫或跑来跑去的情况。无线网络良好。海滩边不太好。工作人员非常友好和乐于助人。氛围很好。许多德国和英国客人。我们没有发现任何缺点。您可以在这里与全家人一起享受轻松的假期。
酒店井然有序,员工非常友好。我们住的是带花园露台的平房。房间很干净;唯一的缺点就是第三张床不舒服。花园里的花被蔬菜(西红柿、西瓜、西葫芦等)取代,这让我印象深刻。花园维护得很好,保养得很好。
主楼有两层,还有通往海滩的简易别墅,两个现代化泳池,其中一个带滑梯,还有一个儿童泳池。酒店周围环绕着花园和菜园,餐厅提供种类繁多的蔬菜和水果,冰箱里备有瓶装葡萄酒,还有采用品牌食材调制的鸡尾酒。我们位于主楼的房间可欣赏海景,拥有充足的储物空间和无可挑剔的浴室,每天提供清洁和更换毛巾服务。一切都非常干净,所有工作人员都热情友好,乐于助人。晚上还有魔术表演,还有火舞表演……孩子们非常喜欢。我们租了车游览了岛屿,还乘船游览了三个岛屿。我们在科斯岛度过了美好的一周。
**酒店**:酒店干净宽敞,地理位置优越,位于陆地和海洋之间。马路对面几米远的地方就有一个公交车站。通过前台也很方便打车。酒店距离机场约20分钟车程。**员工**:前台工作人员非常友善、乐于助人、热情周到且响应迅速。服务员和调酒师都很棒:热情友好、服务快捷、令人愉快。客房清洁人员的服务略逊一筹,但总体来说还不错。我有点怀疑我们房间的地板是否每天都打扫,因为经过一天的旅行,我们回来时地板上全是沙子。我们忘了一些浴巾,但很快就修好了。**泳池**:泳池维护良好,干净整洁。有足够的日光浴床供每个人使用。滑梯也很有趣!**餐饮**:自助餐非常棒;我很喜欢菜品的质量和种类。葡萄酒也非常棒。 **小吃**:下午有可丽饼、冰淇淋、披萨、卷饼和汉堡供应,真是太棒了。**鸡尾酒**:鸡尾酒不错,可惜柠檬味的太多了。**海滩**:海滩非常漂亮干净。**娱乐**:晚间娱乐活动很棒,虽然结束得有点早,但没什么大不了的。海滩酒吧晚上6点就关门了,有点可惜。我们非常喜欢这家酒店,酒店还自己种植水果和蔬菜。我们强烈推荐这家酒店,一定会把它列入我们的清单!
我们一家四口:两个大人和两个孩子,一个六岁,一个七岁。我们的房间很棒,分成两个房间,两个卫生间。房间内设有儿童区和成人区,所有房间都配有空调和冰箱。我们的房间位于市中心,步行即可到达大海、泳池和主餐厅。儿童俱乐部离这里不远,但我们的孩子对此不感兴趣。很多德国人来这里,吃喝玩乐很多。这里的食物种类繁多,而且并非总是相同。我们租了四天的车,探索了周边地区。我们去了温泉,还参观了科斯岛的市中心。总而言之,这一周过得非常棒。我们一定会再来的。这里的工作人员非常友好,服务周到。我们在这里感觉非常舒适。我有麸质过敏症,但即使如此,他们也总是提供其他面包或蛋糕的选择。
酒店建筑群非常漂亮,设计精美,员工也非常友好。海滩和庭院非常适合儿童。然而,除此之外,这家酒店给我们带来了一些负面的印象。我们订错了房间,房间类型和我们支付的费用都不匹配。一开始酒店并没有告知我们这一点,只是把房卡递给了我们,好像一切都正常。当我询问我预订了不同的房型时,酒店一开始并没有提供任何解决方案。经过漫长的沟通,我终于在入住第二天拿到了我实际预订的房间,却没有任何补偿或补救措施。相反,我费了好大劲才完成预订。酒店网站上列出了两家可以随时光顾的点菜餐厅。实际上,只有一家,而且预订非常困难和不方便,而且菜单总是一样,而且不是所有菜品都有。此外,由于没有避风设施,那里通常风很大。自助餐厅的氛围并不愉快,嘈杂、拥挤、忙乱。甚至没有饮料服务,在昏暗的用餐区(如果其他座位都坐满了,就必须开灯)也没有灯光。我们用手机自制了灯。延迟退房只能在退房当天,也就是预定退房时间前不久才能确认或拒绝。这完全没有意义。尽管提前三次询问,他们仍然没有为我们安排机场接送。海滩酒吧里到处都是垃圾,因为他们会分发纸杯和包装。这既不雅观,似乎对环境有害。酒吧的服务参差不齐;有时你需要排队很长时间。酒吧的氛围还可以接受。软饮料来自普通的饮料机,由于碳酸化不足或其他设置不当,通常味道不好。饮水机提供的水也非常普通。鸡尾酒和其他饮料大多是廉价品牌的。他们给素食者的选择实在太少了,甚至几乎没有。总的来说,我们非常失望。考虑到他们更高的价格和Grecotel品牌,我们原本期待的服务和氛围应该会更高。
房间老旧,食物平庸,救生员疯狂粗鲁,甚至对孩子也不礼貌。淋浴时冷时热,软饮料自动售货机经常坏掉或空着。晚餐有着装要求,但一半的员工只穿泳裤、背心和人字拖。没人对此表示抗议。一家四星级酒店居然变成了一家二星级酒店。再也不来了,真是乱七八糟!
度假村很棒,可惜的是,2025年7月,带孩子的家庭太多了。休闲活动也挤满了家庭。遗憾的是,针对没有孩子的个人或情侣的活动很少,甚至根本没有。就连安静的泳池也挤满了孩子。工作人员非常友好,度假村维护得很好。食物种类丰富,什么都有。我们不喜欢的是海滩酒吧里产生的垃圾,比如分发纸杯之类的。如果能有可重复使用的餐具就更好了。
我们一家人带着一个两岁的孩子入住了这家酒店,但总体体验非常令人失望。抵达后,我们被安排在一间339号房间,房间的视野只能看到一堵墙。房间内绝对有一种被限制的感觉。晚上组织的表演太吵了,根本无法休息——带着小孩去的话,这简直无法接受。此外,食物味道也非常糟糕,似乎只针对德国顾客。无论是在食物还是娱乐方面,酒店都明显没有考虑到法语使用者(尤其是法国人和比利时人)。餐厅员工仍然是唯一的亮点:乐于助人,而且专业。另一方面,酒店领班态度冷淡,缺乏热情,点菜餐厅的预订系统也显得非常不公平。最后,尽管我们一开始就要求换房,但直到三天后才得到解决方案,这充分表明酒店对顾客的考虑非常匮乏。我们是格雷科泰尔酒店的常客,但很遗憾,这是最后一次了。非常令人失望。