酒店回复: I am surprised that you stayed the entire four days if the situation was as bad as you stated. You had three pets with you that you did not reveal at check in time that were discovered later and were charged for. Security deposit is always refunded and may take 48-72 hours to reflect. We always have free coffee but do not offer breakfast which is very clear on our website. Your bad rating is obviously because you were caught hiding extra pets in your room and had to pay.
酒店回复: Dear Appreciated Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Binghamton - Johnson City. I was saddened to read that your stay fell short of your expectations due to the bed bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience. Sincerely,JMRed Roof ManagementRediResponse Specialist
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Binghamton - Johnson City. t's wonderful to hear that you enjoyed your stay with us and that our staff's friendliness made a positive impression upon arrival. We're also pleased the comfortable bed and clean room contributed to a pleasant experience. We’re delighted to know we were the best of the three hotels you experienced on your road trip. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
4.0分
商务出差
原文
翻译提供方：Google
不错
沿途短暂停留，干净舒适，最近翻新过
物有所值
4.0分
其他
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Pleasantly surprised. Was much nicer than I thought it would be. Staff was very nice too. Room didn’t get cleaned and had to ask for more towels but that’s it. Otherwise a pleasant experience.
住在那儿的人有点鬼鬼祟祟的，除此之外，住着还是很舒服的。
去赶第二天的飞机，找了这家距离比较近的。没有找到吹风机，马桶声音比较响，不管哪家冲厕所，房间的🚽都响
客房服务人员态度很差。花了这么多钱，房间里连冰箱和微波炉都没有，基本上热食放凉了就没办法加热了。
糟糕的住宿体验，不推荐这家脏乱差的地方。红屋顶旅馆？更像是塌顶旅馆。浴室门上明显有修补过的洞，地板开裂，快要散架了，淋浴简直糟透了。淋浴间里有头发、污垢和虫子，我不得不自己清理。淋浴喷头几乎没有水压。床也不舒服。窗帘从轨道上掉下来，而且非常破旧。前台态度冷淡，没有提供任何帮助。我儿子把他的爱宠和毛绒玩具落下了，我打电话过去，他们说“他们没找到”，结果等了两个小时都没回电话（我不得不又打了一次），然后就挂断了。总之，除非你真的急需，否则我不会推荐这家酒店。我宁愿睡在车里，也不愿再住在这里。
不值得
我和家人在这里住了四天。我在网上预订了酒店。入住时，被告知需要支付75美元的押金，退房后可以退还。但我到现在还没看到我的押金。前台人员服务态度很差，态度也很粗鲁。大堂提供免费咖啡。没有免费早餐。入住第二天，水停了。不知道为什么。他们说晚上7点后会恢复供水。房间里的电话也坏了。
小心！
我不喜欢酒店的位置，它位于广场的后面。他们把我们安排在后面，而隔壁的房间里住着一个人。他们整晚都把门敞开着，悬在房间外面。凌晨两点，我被隔壁商店里一个小孩的尖叫声和跑来跑去吵醒，就像是大白天一样。他们敲打着墙壁，就像在修理什么东西一样。我们的马桶冲不干净，除非我们反复冲洗。第二天离开时，我和丈夫的脚踝上都被跳蚤或臭虫咬了。我的押金花了三天时间才退还，我不得不打电话给他们。再也不来了。
房间虽然还算干净，但床上用品和毛巾上满是污渍，还破了。停车场里有一些不怀好意的人，还有一个人正在给两辆车换轮胎。我们付了两晚的房费，但住了一晚就退房了。
入住时工作人员非常友好，床很舒服，房间也很干净。这是我们最近自驾游期间住过的三家酒店中最好的一家。
不错
沿途短暂停留，干净舒适，最近翻新过
物有所值
Pleasantly surprised. Was much nicer than I thought it would be. Staff was very nice too. Room didn’t get cleaned and had to ask for more towels but that’s it. Otherwise a pleasant experience.