酒店回复: Thank you for choosing Extended Stay for your stay.
2.0分
家庭亲子
Pool was drained and kitchen had nothing in it. Worst experience at an extended stay I have ever had.
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酒店回复: Dear Evan, We sincerely apologize for the disappointment you experienced during your stay. The pool being out of service and the lack of kitchen supplies clearly impacted your visit, and we understand your frustration. Kitchenware is available upon request at the front desk, and we regret if this was not clearly communicated. Your concerns have been shared with our team to improve guest communication and service. We appreciate your input and hope to welcome you back under better circumstances.Sincerely,Hotel Management
1.0分
其他
The staff was really nice. This hotel is dated. The carpet had stains. The mattress had urine stains on both sides on the sleeper sofa.
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酒店回复: Dear Guest, We apologize for the issues you encountered with the carpet and sleeper sofa mattress. Cleanliness and comfort are very important to us, and your concerns have been shared with our housekeeping and maintenance teams to ensure immediate attention and improvements. We are committed to enhancing the guest experience and hope to provide you with a much better stay next time. We look forward to welcoming you back soon. Sincerely,Hotel Management
5.0分
商务出差
The staff was very warm and friendly, eager to help. The lighting in the bathroom was very dim. Would like to have had brighter light there.
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酒店回复: Dear Guest, Thank you for your feedback and for sharing your experience with us at Extended Stay America. We are delighted to hear that our staff made you feel welcome and provided helpful service. We sincerely apologize for the dim lighting in the bathroom and understand how important good lighting is for your comfort. Your comments have been shared with our maintenance team for review and improvement. We truly appreciate your input and look forward to welcoming you back for a more comfortable stay.Sincerely,Hotel Management
1.0分
其他
We didn’t even check in. The whole area was sketchy and scary
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酒店回复: Dear Stephanie, Thank you for taking the time to share your impressions. We understand how first impressions of the surrounding area can influence comfort and peace of mind, and we are sorry this affected your decision to stay. While location factors are sometimes beyond our control, we remain committed to maintaining a safe and welcoming environment for all guests. Your feedback will be shared with our team, and we hope you might consider giving us another opportunity in the future to provide a more reassuring and pleasant experience.Sincerely,Hotel Management
3.0分
其他
It’s was okay…..it has no breakfast and the hotel just need update….
2.0分
其他
Will not ever return nor recommend...
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酒店回复: Dear Arthur,Thank you for sharing your thoughts. We are genuinely sorry that your experience did not meet expectations and apologize for any inconvenience you encountered during your stay. We appreciate your feedback, as it helps us identify areas for improvement and enhance the experience for all our guests. While we regret that this visit was disappointing, we hope you consider giving us another opportunity in the future to provide a more comfortable and enjoyable stay that reflects the quality we strive to offer.Sincerely,Hotel Management
3.0分
商务出差
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Disappointing breakfast.
4 of us booked a room with a fold out couch because they only had rooms with one bed left. We booked it for 3 days. They only had covers available, no pillows. They didn't supply us fresh towels or clean anything while we stayed. The breakfast consisted of muffins and nutri grain bars.
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酒店回复: Dear Robert,Thank you for your feedback. We apologize for the inconvenience you encountered, especially regarding the lack of bedding and limited breakfast options. It’s disappointing to hear that fresh towels and housekeeping services fell short during your stay. We strive to ensure all guests have a comfortable experience, and your comments are invaluable for guiding improvements. We hope you will consider giving us another opportunity to provide a more satisfying stay in the future.Sincerely,Hotel Management
5.0分
其他
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This place was awesome. Very clean. The room was clean and spacious. Lobby and property was great. All the staff was amazing and very helpful. I would give this property and Staff a 100%
酒店回复: THANK YOU FOR CHOOSING EXTENDED STAY
5.0分
商务出差
Great room for the price
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酒店回复: Dear Charles, We are so glad to hear you enjoyed the value and comfort of your room. At Extended Stay America, we work hard to provide both affordability and a welcoming environment, and it is wonderful to know that it resonated with you. Thank you for sharing your experience, and we’d be delighted to have the chance to welcome you back soon for another stay that’s just as enjoyable.Sincerely,Hotel Management
非常喜欢长期住宿的地方，真的，我已经在这里呆了一个月了，因为我的工作地点就在附近。你周围有所有的商店。
Pool was drained and kitchen had nothing in it. Worst experience at an extended stay I have ever had.
The staff was really nice. This hotel is dated. The carpet had stains. The mattress had urine stains on both sides on the sleeper sofa.
The staff was very warm and friendly, eager to help. The lighting in the bathroom was very dim. Would like to have had brighter light there.
We didn’t even check in. The whole area was sketchy and scary
It’s was okay…..it has no breakfast and the hotel just need update….
Will not ever return nor recommend...
Disappointing breakfast.
4 of us booked a room with a fold out couch because they only had rooms with one bed left. We booked it for 3 days. They only had covers available, no pillows. They didn't supply us fresh towels or clean anything while we stayed. The breakfast consisted of muffins and nutri grain bars.
This place was awesome. Very clean. The room was clean and spacious. Lobby and property was great. All the staff was amazing and very helpful. I would give this property and Staff a 100%
Great room for the price