Very clean remember when getting a room check what room you're getting I had no fridge or microwave but it's because I order the basic room
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Charleston West - Hurricane, WV. We are so glad that you found the room very clean, as we always aim for top-notch cleanliness. We also understand your concern about the absence of the fridge and microwave in your room. Please be aware that your booking was for a Standard King Smoke Free room, and unfortunately, this room category doesn't include the mentioned features. If you would like to enjoy these amenities next time, we recommend selecting a Superior King Smoke Free room for a more satisfying experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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The room was a little small, the sink water spout was loose, and the exhaust fan in the bathroom sounded like a jet engine. But it served our purposes for 3 days.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. We regret to hear about the experience you encountered with the room size, sink spout, and bathroom exhaust fan. Your comfort is important to us, and we are sorry that these aspects of your stay did not meet your expectations. We'll be sure to share your feedback with our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
3.0分
其他
Room was clean. Shower head needs to be replaced does not work properly. Find for a one night stay.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your feedback at the Red Roof Inn Charleston West - Hurricane, WV. While we're glad to hear you found the room clean, we are sorry to learn about the issue with the shower head. Rest assured, we will address this with our maintenance team to ensure it's resolved for future guests. Thank you for bringing this to our attention.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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We did not stay here. Just looking at the outside of the building, and the people around it made us not want to stay there. We decided to look at the room first. I took one corner of the bedding off one of the beds and there was a bedbug staring right at me. No way were we staying there. We went right back to the office and told the man working the desk and then we left!
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the Red Roof Inn Charleston West - Hurricane, WV. We are saddened to read that we have fallen short of your expectations due to the possible bedbug you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Sincerely,ZyRed Roof ManagementRediResponse Specialist
4.0分
其他
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The room was clean for the most part, but it smelled like catfish in the room and had blood stain or something in the bathroom. And we also ran out of toilet paper and we had to ask for more at the front desk. That's why I took a few stars off for that. At least it didn't have bed bugs which is what we were most concerned about.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Charleston West - Hurricane, WV. I am truly sorry to hear about the issues you experienced with the room's cleanliness and odor, as well as the inconvenience regarding toilet paper. I understand your disappointment, and I appreciate you bringing these concerns to our attention. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to having you visit with us again in the future.Sincerely,AnnRed Roof ManagementRediResponse Specialist
1.0分
其他
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We found 2 live roaches upon entering the room. Killed them. The beds were filthy and stained...one had blood on it that looked recent. I took pictures. The front desk person, Hunter, didn't seem surprised when I told him. The customer behind me in line said he was there to make the exact same complaints!!!
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酒店回复: I would like to apologize sincerely. We are currently making changes under new management. We would take all of our guest problems and concerns to heart. I hope that you will return in the future with a better experience. Sincerely,Red Roof Inn Management.
1.0分
家庭亲子
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Room was not clean at all. Left over food in mini fridge. Urine all over the toilet. Private body hair all over the tub and toilet. Food crumbs all over the floor. Absolutely disgusting.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Charleston West - Hurricane, WV. I'm very sorry to hear about the cleanliness concerns you may have experienced in your room, such as in the toilet and floor.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
nice
it was cheap stay for the price and easy to get to where we need to get too while were there
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酒店回复: Dear Hotel Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charleston West - Hurricane, WV. It's wonderful to know that you found our hotel to be a cost-effective option and that our location suited your travel needs.Here at Red Roof, we hope to continue to provide great experiences for you. Thank you again for your review. We look forward to welcoming you back in the future.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
Definitely would not stay here again. Will probably never say at a red roof again. This place was filthy, no amenities at all, not even coffee.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Charleston West - Hurricane, WV. The situation you described regarding the lack of amenities is truly regrettable. We are very sorry for your experience. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for letting us know how you feel. We’re disappointed to hear that you don’t plan to visit us again, but we’re committed to improving based on your feedback. If you ever reconsider, please know we would be grateful for the chance to provide you with a better experience.Very truly yours,PrincessRed Roof Management RediResponse Specialist
3.0分
其他
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-Friendly staff
-room conditions needs improvement, but I guess you get what you pay for
-6oz of complimentary coffee in the morning was a plus, if you like it black & grainy
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Charleston West - Hurricane, WV. We're glad you found our staff friendly and appreciated the complimentary coffee. However, we regret to hear that the room condition may not be satisfactory.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
Very clean remember when getting a room check what room you're getting I had no fridge or microwave but it's because I order the basic room
The room was a little small, the sink water spout was loose, and the exhaust fan in the bathroom sounded like a jet engine. But it served our purposes for 3 days.
Room was clean. Shower head needs to be replaced does not work properly. Find for a one night stay.
We did not stay here. Just looking at the outside of the building, and the people around it made us not want to stay there. We decided to look at the room first. I took one corner of the bedding off one of the beds and there was a bedbug staring right at me. No way were we staying there. We went right back to the office and told the man working the desk and then we left!
The room was clean for the most part, but it smelled like catfish in the room and had blood stain or something in the bathroom. And we also ran out of toilet paper and we had to ask for more at the front desk. That's why I took a few stars off for that. At least it didn't have bed bugs which is what we were most concerned about.
We found 2 live roaches upon entering the room. Killed them. The beds were filthy and stained...one had blood on it that looked recent. I took pictures. The front desk person, Hunter, didn't seem surprised when I told him. The customer behind me in line said he was there to make the exact same complaints!!!
Room was not clean at all. Left over food in mini fridge. Urine all over the toilet. Private body hair all over the tub and toilet. Food crumbs all over the floor. Absolutely disgusting.
nice
it was cheap stay for the price and easy to get to where we need to get too while were there
Definitely would not stay here again. Will probably never say at a red roof again. This place was filthy, no amenities at all, not even coffee.
-Friendly staff
-room conditions needs improvement, but I guess you get what you pay for
-6oz of complimentary coffee in the morning was a plus, if you like it black & grainy