Staff is VERY unprofessional, 2 days with NO hot water, and almost got the cops called for very respectfully requesting to be moved to a sister hotel. I have video footage of staff being very rude and acting irate. Never stay in this hotel. We have filed a complaint claim on this specific hotel.
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酒店回复: Dear Guest,We are truly sorry for the experience you described. This is far from the standards we aim to provide, and we deeply regret the inconvenience and frustration you faced. Your feedback is taken seriously, and we are reviewing these concerns with our team to prevent anything similar from happening again.Sincerely, Hotel Manager
5.0分
家庭亲子
Amazing location and very clean and cozy feeling! Have been at this hotel several times! Can’t wait to be back for Christmas!
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酒店回复: Dear Guest,We are delighted that your stay with us was a pleasant one. It is our goal to provide the best possible service, and we take pride in knowing that you were satisfied with our hospitality. Please let us know when you plan to return so that we can do our best to make your stay even more enjoyable.Sincerely, Hotel Manager
4.0分
其他
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Room was spotless staff was great the body wash was empty the 1st day out of the 3 we were there but we did get one from the front desk in all still a great experience
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酒店回复: Dear Guest,Thank you for your kind feedback. We are happy to hear that you enjoyed a spotless room and great service during your stay. We appreciate you mentioning the body wash issue and are glad the team was able to assist quickly. It is wonderful to know you still had a great overall experience.Sincerely, Hotel Manager
4.0分
家庭亲子
The front desk employees were very friendly. The room was clean and inviting. The only problem the bed was a little old.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to hear that our front desk team made you feel welcome and that you enjoyed a clean and inviting room. Your note about the bed is appreciated and will be reviewed. We look forward to providing an even more comfortable stay next time.Sincerely, Hotel Manager
3.0分
其他
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Previous guests left food in the minifridge and the cleaning staff did not catch it. As others have mentioned, the floors are dirty but otherwise it is what you would expect of a $75 per night hotel. The location is fantastic. Down the street from Bass Pro, Russell Stover's and Buccees!
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We apologize for the missed items in the fridge and the floor cleanliness, and we will remind our team to be more attentive. We are glad you enjoyed the convenient location with great nearby attractions. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
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The room was clean and comfortable. The only issue we had was the cleaning crew came at 8am on the first morning and we were not ready for them. They never came back for 3 days.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad to hear your room was clean and comfortable throughout your stay. We apologize for the early timing and that housekeeping did not return afterward. Your comments are appreciated, as they help us improve. We hope to provide an even smoother experience on your next visit.Sincerely, Hotel Manager
2.0分
家庭亲子
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Staff were incredible and very nice. Our room was not so great. There was what looked like black mold on the ceiling to the left of the window. There were two little red stains on our cover. The walls were dirty like leftover food or something from a spill. We usually stay here twice a year for dance competitions but unfortunately this will be our last stay. You could tell there was water damage to the ceiling causing what looked like black mold. We were on the 4th floor so it was the top floor.
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酒店回复: Dear Guest,We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.Sincerely, Hotel Manager
5.0分
其他
Room was very clean the staff was very nice the only bad problem, the shower head need to be replaced the water sprayed everywhere
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酒店回复: Dear Guest,Thank you for your excellent rating. We are happy to hear you enjoyed the very clean room and the kindness of our staff. We appreciate you letting us know about the showerhead, and we will have it checked. Your feedback helps us improve, and we look forward to welcoming you again.Sincerely, Hotel Manager
4.0分
情侣出游
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Jasmin was so friendly and accommodating. We came in really late and she took great care of us.
The beds are SO comfortable. We are doing a 15 days cross country roadtrip and these were the most comfy beds we’ve had.
The shower water is hot which is a nice surprise. Most hotels only have Luke warm. The water pressure is really good.
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酒店回复: Dear Guest,Thank you for sharing your wonderful experience. It is great to hear that Jasmin made your late arrival so comfortable and welcoming. We are glad you enjoyed the cozy beds, hot shower, and strong water pressure during your road trip. Your kind words mean a lot, and we hope to see you again.Sincerely, Hotel Manager
房间需要好好打扫一下！晚上在房间里能听到各种各样的动静。
Staff is VERY unprofessional, 2 days with NO hot water, and almost got the cops called for very respectfully requesting to be moved to a sister hotel. I have video footage of staff being very rude and acting irate. Never stay in this hotel. We have filed a complaint claim on this specific hotel.
Amazing location and very clean and cozy feeling! Have been at this hotel several times! Can’t wait to be back for Christmas!
Room was spotless staff was great the body wash was empty the 1st day out of the 3 we were there but we did get one from the front desk in all still a great experience
The front desk employees were very friendly. The room was clean and inviting. The only problem the bed was a little old.
Previous guests left food in the minifridge and the cleaning staff did not catch it. As others have mentioned, the floors are dirty but otherwise it is what you would expect of a $75 per night hotel. The location is fantastic. Down the street from Bass Pro, Russell Stover's and Buccees!
The room was clean and comfortable. The only issue we had was the cleaning crew came at 8am on the first morning and we were not ready for them. They never came back for 3 days.
Staff were incredible and very nice. Our room was not so great. There was what looked like black mold on the ceiling to the left of the window. There were two little red stains on our cover. The walls were dirty like leftover food or something from a spill. We usually stay here twice a year for dance competitions but unfortunately this will be our last stay. You could tell there was water damage to the ceiling causing what looked like black mold. We were on the 4th floor so it was the top floor.
Room was very clean the staff was very nice the only bad problem, the shower head need to be replaced the water sprayed everywhere
Jasmin was so friendly and accommodating. We came in really late and she took great care of us.
The beds are SO comfortable. We are doing a 15 days cross country roadtrip and these were the most comfy beds we’ve had.
The shower water is hot which is a nice surprise. Most hotels only have Luke warm. The water pressure is really good.