酒店回复: Dear Jon, We extend our sincere apologies for the inconvenience caused by the lack of hot water during your stay. Your feedback has been invaluable in identifying the issue, and we are actively implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the opportunity to welcome you back and provide an enhanced experience.Sincerely,Hotel Management
1.0分
其他
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The place was absolutely grubby!!! Smelled of smoke and Indian food. If it had not been so late when we checked in (midnight as we were traveling) would have left and fought for our $$ back. We left at 7 am, definitely not up to Urbandale standards.
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酒店回复: Dear Christy, We sincerely apologize for the condition of the room and the unpleasant odors you experienced during your stay. Cleanliness and guest comfort are very important to us, and we regret that we did not meet your expectations. Your feedback has been shared with our team to ensure improvements are made. We understand your disappointment and truly regret the inconvenience caused, especially during your travel. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
2.0分
情侣出游
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When I booked this property thru *******, I was not made aware this was a VERY LIMITED property as far as services, etc. As there is none. If you want to use their kitchen, you can buy 2 pots & pans for about 30.00. Dinnereware I think was aother 20.00. Then when I asked if I could have new towels, that was a charge of 1.50 each per use. I bottle of 12 oz. Coca Cola was 3.90! Price was 84.00 per day and I have to admit, I was more than shocked and disappointed in the photos make everything like new - No really like new - Counter in Bathroom had disgusting looking stains, that apparently wouldn't clean up, chips not taken care of on dresser, just little things through out the room to make it feel like it wasn't really cared for in the past. If you stay for a long time, they only service the room once every two weeks and the extra towel still is charged to you. No hand towels in the bathroom or kitchen. No detergent to use for washing up your meal. Just two plastic glasses for use in bathroom and in main room. Oh, I could go on and one. In thinking about it people who do stay a week or two or more, probably plan ahead with their own extra items, but I sure got tired of needing a common items in other places, just were not here at all. 1 small bar of soap (motel size) for alll bathing and hand washing - whew you get the picture:). Got no where with ******* or hotel staff in possible remidies for these items - not to speak of orig. quote from ******* - didn't turn
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酒店回复: Dear Peggy, Thank you for taking the time to share such a detailed account of your stay. We are truly sorry that your visit did not meet your expectations, and we understand the disappointment that comes with encountering unanticipated charges, limited amenities, and issues with room condition. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again.Sincerely,Hotel Management
2.0分
家庭亲子
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There are absolutely zero frills in this place, no coffee, limited towels, 2 plastic cups, no dishes for the kitchen, no shampoo/conditioner and only one small bar of soap for the bathroom. Bed wasn't super comfortable but it was clean. However both the carpet and the smell in the hallways was absolutely disgusting. Our room didn't smell much better and the 2 rolling chairs in the room were filthy. Front desk staff was friendly, but they shut down at a certain point in the evening through the next morning with a locked pulldown gate, so when we wanted to check out in the morning around 8/9am we couldn't even turn in our key cards. I don't recommend this place.
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酒店回复: Dear ANGELA, Thank you for taking the time to share your feedback. We're glad to hear your stay was enjoyable overall. We apologize for any miscommunication regarding our in-suite amenities. Many guests bring personal items from home, so hair dryers and toiletries are available upon request at the front desk and are always complimentary. Maintaining cleanliness and comfort is very important to us, and your comments about the room and common areas have been shared with our team for attention. We appreciate your kind remarks about our front desk staff and hope to welcome you again for a more satisfying visit.Sincerely,Hotel Management
5.0分
其他
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On a recent trip to Des Moines, we were fortunate enough to discover ESA Select Suites in Urbandale, IA. General Manager Stephen and Front Desk Attendants Marci and Drea gave us a welcome as warm as the weather outside (which, given the heat index that weekend, is really saying something!), and they were as friendly, kind, and helpful as they could possibly be. The room itself was clean, comfortable, and quiet, and we particularly appreciated the full-size refrigerator/freezer. We also liked the microwave above the cooktop, which was perfect for reheating leftover pizza and making popcorn. We have stayed in places that cost twice as much and which weren't half as nice! We would without hesitation recommend this hotel, and the next time we are in Des Moines, we certainly will return. Full marks!
1.0分
家庭亲子
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It wasn't clear to me when I booked the room, there was no room coffee pot or coffee in the lobby.
The shower water spilled over on to the floor.
The place is old and not updated.
The staff was very personable.
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酒店回复: Dear alice, Thank you for your feedback. We’re pleased our team made a positive impression. We recognize the importance of clear communication and comfortable facilities and apologize for any shortcomings you may have encountered. Your input is valuable as we strive to enhance our guests’ experience, and we hope to provide a better stay next time.Sincerely,Hotel Management
5.0分
商务出差
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Great stay...1990s tv service
All on all great stay..
Issues with tv service, which staff did their best to fix, but never did work correctly...
Still on 90s type cable coax..so looses signal when too many guests on at same time
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酒店回复: Dear Guest, Thank you for the kind words about your stay and for acknowledging the team’s efforts. We’re glad you enjoyed your time overall and appreciate your patience with the TV service. Your feedback helps us identify areas for improvement, and we’ll ensure it’s shared with the relevant team for review. We’d love the chance to welcome you back to Extended Stay America and provide an even better experience next time.Sincerely,Hotel Management
3.0分
其他
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With the hotel being just OK, my rating was based on how the hotel smelled and the smaller sized beds for myself and Kids to fit. It did seem very old.
However, I felt that it was pretty clean.
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酒店回复: Dear Guest, Thank you for sharing your experience. We’re pleased to know you found the room to be clean, though we regret that the overall condition and bed size did not fully meet your expectations. Your comments help guide our efforts as we strive to provide a more comfortable and welcoming stay for all our guests.Sincerely,Hotel Management
5.0分
其他
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Wonderful stay with great service
My stay at the hotel was pleasant and comfortable. The room was clean, and the staff were exceptionally kind and always ready to help. I especially want to highlight Brittany – a wonderful and cheerful person who made me feel right at home. Thanks to the entire team for their kindness and professionalism. I would gladly return!
我在*******上买下了这个地方，价格很划算，但当我想再住一周时，价格却几乎翻了一倍，所以我不得不找另一个地方住，不幸的是，我本来希望能住更长时间，那里的一切都很好，虽然我只是把它当作下班后的住处
没有热水。
The place was absolutely grubby!!! Smelled of smoke and Indian food. If it had not been so late when we checked in (midnight as we were traveling) would have left and fought for our $$ back. We left at 7 am, definitely not up to Urbandale standards.
When I booked this property thru *******, I was not made aware this was a VERY LIMITED property as far as services, etc. As there is none. If you want to use their kitchen, you can buy 2 pots & pans for about 30.00. Dinnereware I think was aother 20.00. Then when I asked if I could have new towels, that was a charge of 1.50 each per use. I bottle of 12 oz. Coca Cola was 3.90! Price was 84.00 per day and I have to admit, I was more than shocked and disappointed in the photos make everything like new - No really like new - Counter in Bathroom had disgusting looking stains, that apparently wouldn't clean up, chips not taken care of on dresser, just little things through out the room to make it feel like it wasn't really cared for in the past. If you stay for a long time, they only service the room once every two weeks and the extra towel still is charged to you. No hand towels in the bathroom or kitchen. No detergent to use for washing up your meal. Just two plastic glasses for use in bathroom and in main room. Oh, I could go on and one. In thinking about it people who do stay a week or two or more, probably plan ahead with their own extra items, but I sure got tired of needing a common items in other places, just were not here at all. 1 small bar of soap (motel size) for alll bathing and hand washing - whew you get the picture:). Got no where with ******* or hotel staff in possible remidies for these items - not to speak of orig. quote from ******* - didn't turn
There are absolutely zero frills in this place, no coffee, limited towels, 2 plastic cups, no dishes for the kitchen, no shampoo/conditioner and only one small bar of soap for the bathroom. Bed wasn't super comfortable but it was clean. However both the carpet and the smell in the hallways was absolutely disgusting. Our room didn't smell much better and the 2 rolling chairs in the room were filthy. Front desk staff was friendly, but they shut down at a certain point in the evening through the next morning with a locked pulldown gate, so when we wanted to check out in the morning around 8/9am we couldn't even turn in our key cards. I don't recommend this place.
On a recent trip to Des Moines, we were fortunate enough to discover ESA Select Suites in Urbandale, IA. General Manager Stephen and Front Desk Attendants Marci and Drea gave us a welcome as warm as the weather outside (which, given the heat index that weekend, is really saying something!), and they were as friendly, kind, and helpful as they could possibly be. The room itself was clean, comfortable, and quiet, and we particularly appreciated the full-size refrigerator/freezer. We also liked the microwave above the cooktop, which was perfect for reheating leftover pizza and making popcorn. We have stayed in places that cost twice as much and which weren't half as nice! We would without hesitation recommend this hotel, and the next time we are in Des Moines, we certainly will return. Full marks!
It wasn't clear to me when I booked the room, there was no room coffee pot or coffee in the lobby.
The shower water spilled over on to the floor.
The place is old and not updated.
The staff was very personable.
Great stay...1990s tv service
All on all great stay..
Issues with tv service, which staff did their best to fix, but never did work correctly...
Still on 90s type cable coax..so looses signal when too many guests on at same time
With the hotel being just OK, my rating was based on how the hotel smelled and the smaller sized beds for myself and Kids to fit. It did seem very old.
However, I felt that it was pretty clean.
Wonderful stay with great service
My stay at the hotel was pleasant and comfortable. The room was clean, and the staff were exceptionally kind and always ready to help. I especially want to highlight Brittany – a wonderful and cheerful person who made me feel right at home. Thanks to the entire team for their kindness and professionalism. I would gladly return!