酒店回复: Dear Jocelyn, Thank you for choosing our hotel during your recent visit to the area. We’re glad you had an overall pleasant stay, though we regret that we were unable to fulfill your request for a specific room. We also acknowledge that the room provided did not meet our usual standards of comfort. While we strive to accommodate all preferences, there are times when requested rooms are already occupied or unavailable. Your comments will be shared with our team as part of our ongoing efforts to improve. We appreciate your feedback and look forward to welcoming you again for a smoother and more enjoyable experience.Sincerely,Hotel Management
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翻译提供方：Google
待遇不错，他们应该改善清洁任务所需的时间，其他一切都非常好
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酒店回复: Dear Zuleika, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. However, we have noted your remarks for the housekeeping team. We hope you stay with us again the next time you visit the city. Sincerely, Hotel Management
酒店回复: Dear THOMAS, Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will share these notes appropriately. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management
酒店回复: Dear Joseph, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
酒店回复: Dear Clarivic, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the front desk team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management
房间床单太老。
地方很简单，但他们没有给我提前预定的房间。他们本来打算在我到达的那天取消房间。房间里有一股怪味。不过其他一切都很舒适。
待遇不错，他们应该改善清洁任务所需的时间，其他一切都非常好
这是一个舒适、安全且交通便利的地方
很安静，而且我不喜欢他们没有随时打扫房间。
我们尝试了三次才让钥匙卡正常工作。如果您需要厨房用品，必须询问前台。到达时，壁橱里的一个架子完全坏了。走廊里有股难闻的气味，难以辨别。6a 咖啡没有普通的奶油。
非常好，我喜欢。
这是我第三次入住这家酒店。我可以住在任何酒店汽车旅馆或不住酒店，但我选择把这里当做家，所有这些辛勤工作的员工都近乎天使。他们会面带微笑地迎接你。无论事情大小，他们都会停下手头的工作来帮助你。“顾客至上”在这里真的很直接。我一直在延长我的假期，这样我就有更多的时间在这里享受平静、安静和片刻的放松。当我不得不暂时向这家专业而友好的酒店寻求帮助时，我总会眼含热泪。
床单很脏，柜台也不干净，我要求换床单，但不得不自己换。清洁厨房区域和浴室地板！再也不来了
工作人员不知道如何解决问题，早上咖啡没有奶精，浴室门被意外锁上了，工作人员说，由于周围没有维修人员，所以无能为力。