酒店回复: Dear Christi,We regret to hear that your stay did not meet expectations. Our team strives to provide a comfortable and well-maintained environment, and we take your feedback seriously. We understand the importance of accurate room accommodations and apologize for any inconvenience caused. Your concerns have been noted, and we will continue working on property improvements to enhance our guests' experience.Thank you for sharing your feedback.
1.0分
其他
原文
翻译提供方：Google
真是个该死的地方，半夜进去，凌晨四点离开。灰尘的味道让人难以忍受，不推荐，我会给它少于 2 星。
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酒店回复: Dear Robert,We regret to hear that your experience did not meet expectations. Guest comfort and cleanliness are very important to us, and we take your concerns seriously. We appreciate your feedback and will continue working to improve our accommodations.Best regards,
5.0分
其他
原文
翻译提供方：Google
优质的客户服务，前台非常乐于助人，Dayara 和 Kyeasha 非常细心且乐于助人。
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酒店回复: Dear Eduardo,Thank you for your wonderful review! We're delighted to hear that you had an excellent experience and that our front desk, especially Dayara and Kyeasha, made your stay memorable. Your kind words truly motivate our team, and we look forward to welcoming you back for another great stay.Warm regards,
3.0分
其他
原文
翻译提供方：Google
老旧的家具，通常意味着糟糕的房间！
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酒店回复: Dear EdgarThank you for taking the time to leave your feedback. We’re sorry to hear that your room did not meet your expectations. While our property does feature historic elements, this should never come at the expense of comfort, and we regret that this was your impression.We appreciate you sharing your concerns, as it helps us continue to improve the experience for our guests
2.0分
其他
原文
翻译提供方：Google
该酒店是一栋历史建筑。衣柜门和浴室门关不上，很难获得热水淋浴。
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酒店回复: Dear Sue,Thank you for your feedback. We appreciate your recognition of our historic building and apologize for the issues you encountered with the doors and hot water. Your comments will be shared with our team to address these concerns. We hope to have the opportunity to improve your experience in the future.Best regards,
1.0分
其他
原文
翻译提供方：Google
肮脏和陈旧的财产
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酒店回复: Thank you for your feedback. Our hotel is a historic property, and with that comes a unique charm that many of our guests appreciate. At the same time, we are continuously working on improvements and upkeep to provide a comfortable experience. We value every comment, as it helps us focus on enhancing both our service and our facilities.
1.0分
商务出差
原文
翻译提供方：Google
满是臭味和污垢
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Our housekeeping team follows strict cleaning protocols, and regular inspections are conducted to ensure our rooms are maintained to proper standards.While we do not fully agree with your assessment, we appreciate you bringing it to our attention. We remain committed to providing quality service and a comfortable environment for all of our guests.
5.0分
朋友出游
原文
翻译提供方：Google
好的
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酒店回复: Dear ShamiaThank you for your excellent rating and for choosing to stay with us. We're truly honored by your support and thrilled to know that your experience met your expectations. At The Clewiston Inn, our team works hard every day to ensure each guest receives warm hospitality, comfort, and a memorable stay. Your satisfaction motivates us to keep raising our standards and providing the best service possible. We look forward to welcoming you back again soon and continuing to offer the level of care and attention you deserve.
3.0分
商务出差
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I was disappointed that the restaurant was closed, but is on the website as a focal point. There wasn't an ice machine. Check out wasn't until 11 AM, but housekeeping knocked on my door starting at 8 AM and came back several times after I told them I wasn't leaving until 11. The rooms were perfect and comfortable.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to know that you found the room comfortable and enjoyable, and we truly appreciate your kind words on that part of your stay.We also appreciate you bringing the other concerns to our attention. We understand how important accurate expectations and a peaceful morning are, and we regret any inconvenience caused by the restaurant
1.0分
情侣出游
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All of the above! Walked into our room and turned around!
The Clewiston Inn website is false. They are very old photos and the place looks nothing like the website. ******* must do it due diligence and monitor the sites they advertise.
Also, the phone number on the page does not go through. I found it difficult to even call them.
Also, I called twice to ******* and both times the representative gave me the same phone number that did not go through.
I paid the Inn personally and still trying to get a refund.
Bad…Bad…Bad…
Obviously, the good reviews are from staff or closely related to the Inn!
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酒店回复: Dear WarrenThank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Our website and listings accurately reflect our property as a historic hotel built in 1938, which maintains its original architectural charm while continuously receiving improvements and updates. Many guests appreciate this unique character, though we understand it may not match what some travelers are looking for.Regarding the phone number, our line has been operating normally, but we will still double-check to ensure there are no interruptions on the carrier’s side. We apologize for any inconvenience that may have occurred when trying to reach us.We take all guest comments seriously and assure you that our reviews are from genuine travelers who have stayed with us. We value every guest and work hard to provide a welcoming and comfortable stay.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.
我预订了一间有两张双人床的房间。结果我们只得到了一张床和一张沙发床，我儿子身高 6 英尺 4 英寸，体重 280 磅，身体有残疾，甚至无法躺下。空调由两个放在地板上的便携式装置组成，通风软管用胶带粘在墙上的通风口上。没有热水，马桶冲不上去。我们不得不取下水箱盖，手动冲水。电视只能调到一个音量，声音太大，我们根本没法看。不用说，我们付了两晚的钱，但只能住一晚，因为我儿子第二天来的时候没地方睡觉。整栋楼都散发着猫尿的味道。我们再也不会回来了。
真是个该死的地方，半夜进去，凌晨四点离开。灰尘的味道让人难以忍受，不推荐，我会给它少于 2 星。
优质的客户服务，前台非常乐于助人，Dayara 和 Kyeasha 非常细心且乐于助人。
老旧的家具，通常意味着糟糕的房间！
该酒店是一栋历史建筑。衣柜门和浴室门关不上，很难获得热水淋浴。
肮脏和陈旧的财产
满是臭味和污垢
好的
I was disappointed that the restaurant was closed, but is on the website as a focal point. There wasn't an ice machine. Check out wasn't until 11 AM, but housekeeping knocked on my door starting at 8 AM and came back several times after I told them I wasn't leaving until 11. The rooms were perfect and comfortable.
All of the above! Walked into our room and turned around!
The Clewiston Inn website is false. They are very old photos and the place looks nothing like the website. ******* must do it due diligence and monitor the sites they advertise.
Also, the phone number on the page does not go through. I found it difficult to even call them.
Also, I called twice to ******* and both times the representative gave me the same phone number that did not go through.
I paid the Inn personally and still trying to get a refund.
Bad…Bad…Bad…
Obviously, the good reviews are from staff or closely related to the Inn!