Fairly good Premier Inn stay. But the restaurant attached to this hotel was terrible. Me and gf genuinely had the worst meals we've ever had lol. It was over priced and wasn't cooked properly, we ate it because we were knackered and needed something. If we didn't pay before we ate then I think we definitely would of refused to pay for it. 🙃
5.0分
其他
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Cyril , the chap on reception was very helpful, positive attitude and it expelled me to want to leave a review , I often don’t, but this mans mannerisms were a credit to the hotel reception and experience, I had to mention this . Good stay . Will be back .
1.0分
商务出差
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I’ve stayed at many Premier Inns over the years, and they are usually my go-to for business travel as they offer adequate levels of comfort, cleanliness, and good showers. However, Premier Inn Chessington was a nothing short of disgusting! When I entered my room (room 5), I was hit by an overwhelming smell of dampness, and the bathroom reeked of urine. Before requesting a room change, I checked online reviews and was shocked to see numerous complaints about similar issues in various rooms, including the pervasive smell of dampness and urine. No paying customer should have to endure such awful conditions. It was so bad that I considered checking out of the hotel, however I was unable to find any other accommodation in the locality at such short notice. It’s baffling how this hotel continues to operate in such a state.
1.0分
其他
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Do not stay here. We travel a lot and this is by far the worst premier inn we have ever stayed at. You don’t get a single wink of sleep. It seems as though the walls were built out of Aldi’s finest toilet paper. We could hear EVERYTHING….I’m sure you can imagine what we heard at 11:30pm from the couple next door, not pleasant. Someone was snoring and at one point I thought they had crawled into bed next to me. Someone else had left their TV on and it got so loud to the point we complained at reception at 2 in the morning. To be fair to the staff they sorted it out and knocked on the guys door. Also a weird high pitched noise coming from the car park. And after a night from hell and getting a few hours of sleep we were promptly woken up at 7:50am by a toddler running up and down the halls. I know it’s hard for 99% of the population but if you’re staying here please have awareness of others. If you can hear other people’s noises, people can hear yours; it’s common sense I fear. Although common sense does not seem to be so common these days.
1.0分
其他
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The hotel was worn down stayed for 3 nights but overall a quick and easy check in…. Now the restaurant was a different matter it was disappointing the food was disgusting the staff were miserable and just rude. Always on their phones and disappearing for a while wouldn’t recommend going back and when u sit outside you could smelt illegal substances being smoked wouldn’t recommend to anyone and definitely wouldn’t be going back
2.0分
家庭亲子
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Booked a night stay here after spending the weekend in Chessington World of Adventures. The location is perfect for the park and the price of the family room was very reasonable, it also had free parking for guests. This is where unfortunately the good bits stop. Check in was fine and we went to the room. Upon opening the door there was a damp musty smell but nothing so terrible we couldn't live with for one night. Bedroom area was fine if a little tired looking in places. The socket under one bedside table was very loose so didn't use- did report this to reception. The bathroom was in dire need of a a full renovation. The toilet seat was broken on the hinge which looked unsightly. There was a crack in the sink. The enamel of the bath was coming away and the bath itself was stained from years of wear and tear. What's worse is that the door handle on the inside was not actually screwed in at all. Something we didn't notice at first. Went to open the door and it more or less came off in my hand. This could have been a problem if my 6 year old had gone in there on his own! Again we reported it to reception in the morning. Eating- there was previously a Beefeater on sight. I had an email the day before arrival to inform me that there were changes to the restaurant but that it was still available to guests. The menu was VERY limited. I had the Katsu curry and rice which consisted of 4 chicken tenders. My son had the kids chicken tenders and chips which was exactly the same type of chicken only he had 3 pie 4!! It was edible but had we not been so tir have more than probably gone elsewhere. didn't bother with breakfast, instead went to garden centre near by to eat a lovely cooked breakfast. It’s such a shame as this could be a great hotel so close to the theme park.
我因为工作住在这家酒店。他们给了我一间无障碍房间，显然我已经预订了——但我没有。房间很恶心。踢脚板看起来已经好几年没有被碰过了，电视上到处都是划痕，一条线从画面中间穿过，根本无法观看。浴室可能是我踏入过的最糟糕的浴室，以至于我拒绝赤脚进去，穿着人字拖洗澡，很脏。淋浴几乎不能用并且拒绝保持在一个位置。他们提供良好的夜间睡眠，但事实远非如此。楼上房间里的大象让人难以忍受，床也很不舒服，我根本无法入睡。如果您打算留在这里，请不要走远一点，住在其他地方。这家酒店很卑鄙
老实说，我们在这家酒店住过很多次了，所以以为我们会有一个大家庭出游，所以预订了三个房间，我们 9 个人住。我们非常失望，尽管位置很方便，但我们永远不会再入住。当我说到处都是老鼠时，我并不夸张！到处都是垃圾也就不足为奇了。事实上，老鼠在餐厅外面的桌子上吃着外面盘子里的食物。客人必须把脚抬起来，以防止老鼠从他们身上跑过去。想到食物上有大量的老鼠，真是令人震惊。向餐厅经理报告，他说他们知道但无能为力。我们到达时被告知我们还没有支付按标准房价预订支付的房间费用。证据不够好，所以我们被告知我们必须支付两次费用，然后通过客户关系部要求退款。 （带着一个两岁的孩子和一个残疾的孩子，我们除了付钱之外没有太多选择）我们的另一间房间要收费（显然，总理旅馆可以提高价格，并在您到达时向您收取额外费用，即使当您支付标准房价时！）我们花了 1 个多小时才进入房间。接待员到处都是血，他割伤了手（主动提出要给他一些支持，但他说他独自一人，所以房卡上都是血）所有三个房间都散发着潮湿的臭味，其中一个房间的空调机组整个晚上，水都从墙上漏下来，发出可怕的噪音。厕所非常脏，淋浴喷头发霉了。 （绝对不能洗澡，分配器里也没有肥皂。） 米格尔 - 酒店经理很可能是我见过的最粗鲁的人，甚至没有道歉，当我们谈到到处都是老鼠时，他实际上笑了。请入住其他酒店。 Premier Inn 拒绝提供退款，因为这显然不符合晚安保证的标准……显然老鼠出没的酒店和肮脏的房间是他们的卖点！
酒店位置靠近我的专业会议，因此选择了这个。房间干净，有空调，可能是不久前刚刚修复的。舒适的床上用品，体面的浴室。如果我必须愉快地回来工作，我就会回来。
位置很好，停车场是免费的，但仅此而已。这个地方急需翻新，房间里有一种奇怪的霉味。免费的无线网络很糟糕并且经常断开。
Fairly good Premier Inn stay. But the restaurant attached to this hotel was terrible. Me and gf genuinely had the worst meals we've ever had lol. It was over priced and wasn't cooked properly, we ate it because we were knackered and needed something. If we didn't pay before we ate then I think we definitely would of refused to pay for it. 🙃
Cyril , the chap on reception was very helpful, positive attitude and it expelled me to want to leave a review , I often don’t, but this mans mannerisms were a credit to the hotel reception and experience, I had to mention this . Good stay . Will be back .
I’ve stayed at many Premier Inns over the years, and they are usually my go-to for business travel as they offer adequate levels of comfort, cleanliness, and good showers. However, Premier Inn Chessington was a nothing short of disgusting! When I entered my room (room 5), I was hit by an overwhelming smell of dampness, and the bathroom reeked of urine. Before requesting a room change, I checked online reviews and was shocked to see numerous complaints about similar issues in various rooms, including the pervasive smell of dampness and urine. No paying customer should have to endure such awful conditions. It was so bad that I considered checking out of the hotel, however I was unable to find any other accommodation in the locality at such short notice. It’s baffling how this hotel continues to operate in such a state.
Do not stay here. We travel a lot and this is by far the worst premier inn we have ever stayed at. You don’t get a single wink of sleep. It seems as though the walls were built out of Aldi’s finest toilet paper. We could hear EVERYTHING….I’m sure you can imagine what we heard at 11:30pm from the couple next door, not pleasant. Someone was snoring and at one point I thought they had crawled into bed next to me. Someone else had left their TV on and it got so loud to the point we complained at reception at 2 in the morning. To be fair to the staff they sorted it out and knocked on the guys door. Also a weird high pitched noise coming from the car park. And after a night from hell and getting a few hours of sleep we were promptly woken up at 7:50am by a toddler running up and down the halls. I know it’s hard for 99% of the population but if you’re staying here please have awareness of others. If you can hear other people’s noises, people can hear yours; it’s common sense I fear. Although common sense does not seem to be so common these days.
The hotel was worn down stayed for 3 nights but overall a quick and easy check in…. Now the restaurant was a different matter it was disappointing the food was disgusting the staff were miserable and just rude. Always on their phones and disappearing for a while wouldn’t recommend going back and when u sit outside you could smelt illegal substances being smoked wouldn’t recommend to anyone and definitely wouldn’t be going back
Booked a night stay here after spending the weekend in Chessington World of Adventures. The location is perfect for the park and the price of the family room was very reasonable, it also had free parking for guests. This is where unfortunately the good bits stop. Check in was fine and we went to the room. Upon opening the door there was a damp musty smell but nothing so terrible we couldn't live with for one night. Bedroom area was fine if a little tired looking in places. The socket under one bedside table was very loose so didn't use- did report this to reception. The bathroom was in dire need of a a full renovation. The toilet seat was broken on the hinge which looked unsightly. There was a crack in the sink. The enamel of the bath was coming away and the bath itself was stained from years of wear and tear. What's worse is that the door handle on the inside was not actually screwed in at all. Something we didn't notice at first. Went to open the door and it more or less came off in my hand. This could have been a problem if my 6 year old had gone in there on his own! Again we reported it to reception in the morning. Eating- there was previously a Beefeater on sight. I had an email the day before arrival to inform me that there were changes to the restaurant but that it was still available to guests. The menu was VERY limited. I had the Katsu curry and rice which consisted of 4 chicken tenders. My son had the kids chicken tenders and chips which was exactly the same type of chicken only he had 3 pie 4!! It was edible but had we not been so tir have more than probably gone elsewhere. didn't bother with breakfast, instead went to garden centre near by to eat a lovely cooked breakfast. It’s such a shame as this could be a great hotel so close to the theme park.