酒店回复: Dear guest, Thank you very much for your glowing feedback and for recommending our hotel so warmly. We are delighted that you enjoyed the peaceful atmosphere, beautiful green surroundings, and our beachfront location. It’s wonderful to know you appreciated the varied and delicious food, the well-kept rooms, and the attentive service from our team. We are especially happy to hear that Regina made your birthday package memorable – we will be sure to share your kind words with her. Your recognition of our staff’s efforts, including the head manager’s daily presence, truly means a lot to us. We are thrilled that you had such an enjoyable stay and evenings filled with great entertainment and drinks. It would be our pleasure to welcome you back again for another relaxing and memorable holiday. Warm regards, Smy Kos beach & splash.
酒店回复: Dear Guest, Thank you so much for your wonderful 5-star review and for sharing your experience in such detail. We are delighted to know that your holiday started on such a positive note with the sea view upgrade and that you enjoyed the variety of food, our facilities, and the warm service from our team. It is especially rewarding to hear your praise for our entertainment team, they truly put their heart into creating fun and memorable experiences for our guests. Your kind words about our staff and the car rental service will also be shared with the team, as feedback like this motivates them to keep delivering their best. We are very happy that you had such an enjoyable stay and that you are already considering returning. We look forward to welcoming you back for another fantastic holiday in the near future! Kind regards, Smy Kos beach & splash.
酒店回复: Dear guest, Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great stay and enjoyed our friendly staff, pools, restaurant, and beach. We’ll be sure to pass on your special thanks to the team. Looking forward to welcoming you back soon! Best regards, Smy Kos beach & splash!
酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Your comments regarding the buffet, waiting times, cleanliness, and the inconsistent service in the restaurant are taken very seriously. We also regret the issues with the air conditioning, the shower door, and the towel service. We understand that the accumulation of these points significantly impacted your comfort and overall experience. We are pleased to hear that you appreciated the buffet selection, your room, and the all-inclusive drink offerings. We are currently undergoing internal evaluations and making adjustments, particularly in response to the higher occupancy during peak season. Your feedback helps us implement targeted improvements in both service and organization. We hope you will consider staying with us again in the future so we can show you the steps we have taken to raise the quality of our service. Kind regards, Smy Kos beach & splash.
酒店回复: Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay, from our clean and beautiful rooms to the food and the service from our team. It’s great to know that you felt special during your time with us. That is exactly what we strive for! We look forward to welcoming you back for another memorable holiday. Warm regards, Smy Kos beach & splash.
酒店回复: Dear Guest, Thank you so much for your wonderful review. We are delighted to hear that you had such a fantastic stay with us and that you enjoyed every aspect of your holiday. It is especially rewarding to know that the food, cleanliness, and the service provided by our team made such a positive impression. Your kind words about the friendly and welcoming atmosphere truly mean a lot to us. We also appreciate your suggestion regarding evening music. Creating more opportunities for guests to enjoy dancing and entertainment is something we will gladly take into consideration. We look forward to welcoming you back soon for another amazing stay. Warm regards, Smy Kos beach & splash.
酒店回复: Dear Guest, Thank you very much for your kind words and for taking the time to share your experience. We are truly pleased to hear that you and your family enjoyed a beautiful week with us. It is wonderful that you appreciated the comfort of your superior room with garden and sea view, the cleanliness of the resort, and the variety of our food, especially at the beach restaurant. We are also glad the All-Inclusive package and the animation evenings made your stay even more enjoyable. Your compliments to our friendly and kind staff, as well as to our talented animation team, mean a great deal to us. We will be sure to pass them along. Thank you for your suggestion regarding car rental. Exploring the island is indeed a fantastic idea. We also take note of your feedback about beach cleanliness, and we are committed to encouraging respectful behavior to preserve the beauty of our natural surroundings. We would love to welcome you back in the future for another relaxing and memorable stay. Warm regards, Smy Kos beach & splash.
酒店回复: Dear Valued Guest, Thank you very much for your kind words about your stay at Hotel Smy Kos Beach & Splash. We are delighted to know that you enjoyed our delicious food clean rooms and the friendliness of our team. We truly appreciate your feedback and look forward to welcoming you and your family back again soon. Warm regards, Hotel Smy Kos Beach & Splash
酒店回复: Dear Guest, Thank you very much for taking the time to share such a wonderful and heartfelt review. We are truly delighted to hear that your family holiday with us was such a memorable and joyful experience. It is a pleasure to know that you appreciated the comfort and cleanliness of your room, the variety and quality of our dining options, and the relaxing atmosphere around our pools and facilities. A special thank you for your kind words about our entertainment team. We are proud to have such a passionate and dedicated group who go above and beyond to create lasting memories for our guests. Your detailed praise will certainly be shared with them and will mean a great deal. We are truly grateful for your recommendation and we hope to welcome you and your family back soon for another dream vacation. Warm regards, Smy Kos Beach & Splash
酒店回复: Dear guest, Thank you so much for your incredible review and for sharing your experience in such detail. We’re truly honored that your stay with us was one of the best of your life! It’s wonderful to hear that you appreciated our peaceful location, well-equipped rooms, friendly service, and the variety and quality of our food. We're also happy that you enjoyed the clean pool, beautiful beach, and breathtaking views that make Kos so special. Your kind words mean a lot to our entire team and give us great motivation to continue offering unforgettable holiday experiences. We would be absolutely delighted to welcome you back again soon! Warm regards, Smy Kos beach & splash.
这家美丽的酒店绿树成荫,坐落在海边,拥有自己的私人沙滩。我们受到了无微不至的照顾。工作人员彬彬有礼,随处可见,而且平易近人。食物美味可口,而且种类繁多,让您不会感觉每天都吃着一样的东西。房间维护得很好,一切都安排得井井有条。Regina 为我的生日套餐准备了周到的服务。强烈推荐,一流的员工、一流的酒店和一流的食物。您可以在酒店庭院的三间酒吧享用美味的饮品,欣赏酒店安排的精彩表演或音乐。酒店总经理对一切都了如指掌,每天都在工作现场,而且一目了然。总会有一些值得抱怨的地方,但人之常情嘛。我一定会再来的。
我们度过了一个美好的假期,因此给了五星好评⭐⭐⭐⭐⭐。食物美味可口,种类繁多。唯一的小缺点是有时需要费力寻找杯子和餐具。抵达后,我们惊喜地被免费升级到了海景房——这真是我们假期美好的开始!工作人员的服务非常棒。他们竭尽全力,甚至会主动提供额外的惊喜,无需你开口。他们总是热情友好,乐于交谈,让你立刻感到宾至如归。酒店的娱乐团队值得特别表扬。他们真的让我们的假期更加精彩!白天,他们组织了我们一直期待的趣味体育活动;晚上,他们又安排了精彩的表演。他们以有趣的方式让客人参与其中,营造了绝佳的氛围。此外,酒店还拥有两个漂亮的游泳池和一个迷人的私人海滩,非常适合放松身心。您还可以在酒店租车。一位非常友好的女士为我们提供了非常周到的帮助。绝对推荐以这种方式探索岛屿!总而言之:我们度过了一个美好的假期。我们绝对会推荐这家酒店并且很乐意再次光临!
工作人员超级友好热情!从前台到清洁人员,我很少见到如此友好热情的员工。泳池很棒,餐厅也很棒;每个人都能找到自己喜欢的。私人海滩通道非常棒,房间的景色也令人赞叹。我一定会再来的。特别感谢Eri、Maria、Ilias和Regina。
酒店本身设施还不错,但一堆小问题让入住体验不如预期。总有地方不太对劲,但现在问题太多了,这成了问题。感觉酒店像是在重建。在自助餐厅,你得不停地等干净的盘子、玻璃杯、杯子、餐具等等。你想喝咖啡:1号机没杯子,2号机没杯子,3号机有杯子……轮到你的时候,第三台机器里已经没有咖啡了……所以只能回到1号机。啤酒龙头每天都会调整(从声音太大到几乎没有啤酒),葡萄酒龙头也坏了……餐厅里的员工很不稳定。有些人主动服务,有些人则站着打哈欠、打电话、聊天……你经常需要示意别人收拾桌子。如果洒了东西,整个服务期间它都会留在那里……餐厅/露台的地板上爬满了蚂蚁。空调坏了两天,那天我们临时收到了一台风扇。淋浴门在我们抵达时坏了,但很快就解决了。自助餐选择:很不错,选择很多。房间总体不错。毛巾今天换了,明天又没换。可能这条毛巾短了,然后又短了一条……感觉还不够完美。全包的饮品选择总体不错。有时排队很长,尤其是在晚上的酒廊。好消息是,很多问题可以通过增加人手和负责人的指导相对快速地解决。只要努力,长期来看,7分的评分肯定是可以实现的。这段时间的体验和比如六月份的评论相比,差别非常大。也许这家酒店的设计初衷并不是为了在旺季提高入住率。结论:很遗憾,我不会向朋友推荐这家目前状况的酒店。
在顶级酒店度过一个美妙的假期。房间干净漂亮,员工优秀,食物美味,每天都能感受到与人相处的特别。绝对值得再次入住。
这家酒店真是太棒了!我们对这次住宿印象深刻。食物棒极了——美味新鲜,种类繁多,适合各种口味。房间每天都打扫——总是干净整洁,而且注重细节。我要特别感谢工作人员:他们非常有礼貌、细心周到,总是面带微笑!前台的姑娘们Vagia和Eri简直太棒了!她们总是乐于助人,非常友好真诚。活动策划师也很棒!他们经常邀请我们参加各种活动,营造出欢快欢乐的氛围。唯一不足的是晚上没有带舞蹈音乐的迪斯科舞厅。我真的很想在户外跳个舞😅 说实话,我不明白那些负面评价从何而来——这家酒店真的太棒了!感谢你们给了我们一个美好的假期——我们一定会再来的!这家酒店真是太棒了!我们对这次住宿印象深刻。食物棒极了——美味新鲜,种类繁多,适合各种口味。我们的房间每天都有人打扫——一切都一尘不染,整洁有序,细节之处也非常用心。非常感谢酒店员工——他们彬彬有礼、热情友好,而且总是面带微笑!特别要感谢前台可爱的女孩们,Vagia 和 Eri——她们非常友善、乐于助人,和她们交谈真的非常愉快。活动团队也很棒——总是邀请客人参加有趣的活动,每天都营造出愉悦的氛围。唯一美中不足的是晚上没有固定的音乐——要是能有个小型舞会或露天迪斯科就好了😅 说实话,我不明白为什么会有负面评价——这家酒店太棒了!感谢你们让我们度过了一个美好的假期——我们一定会再来的!💙
从6月27日至7月4日,我们和家人一起度过了一周的假期,度过了一段愉快的时光......我们认为物超所值最近美丽的大型建筑,干净,有各种住宿选择,我们住在一间带花园和海景的高级客房我们认为海滩上的餐厅食物丰富,营业至下午5点,烤肉、鱼、薯条、蔬菜、水果,简单但美味晚上,中央餐厅提供国际美食,但总能找到一些开胃菜,全包服务值得一试,饮料、鸡尾酒、桶装葡萄酒等......如果你愿意,可以到凌晨1点,晚上有一群意大利人,非常棒......总的来说,所有工作人员都非常真诚友好和善良我能说什么呢一个美丽的一周唯一的建议是,为了更多地游览岛屿,租一辆车即使只有一天大海和海滩非常美丽,如果不是那些在海滩上吸烟和在沙滩上扔烟头的粗鲁的人。不过要小心,这是岛上有点风的地方,有一条长长的海滩可以散步......我们把我们的❤️留在那里
一家真正的家庭酒店,食物美味,员工热情友好。房间干净整洁。接待员玛丽亚、行李员迪米特里斯和科斯莫斯车主埃琳娜的热情好客尤其令我们满意。
中文:我和妻子、儿子在科斯岛度过了一周假期后,现在要回家了。我们入住的是斯米科斯海滩及戏水酒店(科斯公主酒店 - 马斯蒂哈里店):这真是一个难忘的一周假期!这家新建且维护良好的酒店温馨宜人,设施齐全:餐厅、酒吧、游泳池、儿童游乐区、设施齐全的沙滩、网球场等等!我们入住的房间位于酒店其中一栋建筑的二楼,宽敞明亮,配有空调、电视、保险箱,浴室非常漂亮,淋浴间非常宽敞,还有一个大露台,可以俯瞰花园和远处希腊蔚蓝的大海。清洁女工每天都会来打扫房间并更换毛巾(床单每两天更换一次)。餐厅的早餐、午餐和晚餐营业时间不同,提供的菜单在质量和数量上都能满足每个人的需求。泳池非常宽敞漂亮,附近还有凉亭或带遮阳伞的躺椅,总能找到一席之地。最后,同样精彩的娱乐活动:P-E-NO-ME-NA-L!“首席娱乐嘉宾”玛蒂尔达(Matilda)年轻但非常聪明,意志坚定,她对一切都一丝不苟,热爱自己的工作,并且知道如何将自己的热情传递给团队中的男士们。洛里斯(Loris)为玛蒂尔达提供支持,洛里斯除了参与娱乐和表演外,还是团队的DJ,负责所有舞蹈编排(音乐、灯光、烟雾等)。团队中还有其他年轻、甜美、总是面带微笑的女孩:阿莱西亚(Alessia)、格雷塔(Greta)和艾玛(Emma)。她们让我们活力四射,用水中有氧运动、尊巴舞、普拉提和各种集体舞来娱乐我们!最后,还有团队中充满活力、渴望娱乐所有人的男士们:埃内亚(Enea)、费德里科(Federico)和皮奥特(Piotr)。他们带我们玩乒乓球、飞镖、沙滩排球等等,乐趣无穷。孩子们早上和下午都有迷你俱乐部开放,提供各种精彩活动。晚上,还有由这群超级艺人精心设计和呈现的精彩表演:我们兴奋不已,尽情跳舞、玩猜谜游戏,欢声笑语不断!这些年轻却又真正精彩绝伦的艺人们的面孔、笑容、热情、活力和专业精神,都将永远铭刻在心,永远铭刻在记忆中!
我很荣幸在科斯岛的SMY酒店度过了假期,坦白地说,这是我人生中最美好的住宿体验之一。这家酒店完全满足甚至超出了我的预期!位置:酒店位于一个安静的区域,远离喧嚣,但同时又靠近大海,前往科斯镇非常方便。景色令人叹为观止,尤其是在日落时分。这里是放松身心的理想场所,也是探索岛屿的理想基地。房间:干净、宽敞,设施齐全。空调运行完美,床铺极其舒适,每日清洁使房间保持完美状态。我住的是一个海景阳台——简直是梦幻般的体验!服务:服务绝对是酒店的一大亮点。热情友好,乐于助人,随时准备满足客人的需求。从前台到服务员,都体现了专业和热情。餐饮:早餐和晚餐自助餐种类丰富,新鲜美味。无论是希腊美食爱好者还是经典风味爱好者,都能找到自己喜欢的菜品。每天都有新鲜出炉的菜肴,而且始终保持高水准。泳池和沙滩:泳池干净整洁,面积宽敞,适合游泳和在躺椅上放松身心。附近有海滩,交通便利。清澈的海水,细腻的沙滩——简直就是天堂!总结:科斯SMY酒店是完美的度假胜地——无论情侣、家庭还是独自旅行,这里都是绝佳的选择。物超所值,友好的氛围和令人难忘的景色让我一定会再次光临。我推荐所有梦想在希腊岛屿上享受宁静舒适假期的人。评分:10/10