酒店回复: Dear Blackreader, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We take the value on your report regarding the condition of your room, sheets, bathroom and the noise. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are well-maintain and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
酒店回复: Hello Andres,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We strive to provide the highest level of cleanliness and maintenance, and we regret that we fell short of meeting your expectations. We appreciate your input and will use it to make necessary improvements.
1.0分
家庭亲子
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First room i checked into had someone in it although they were not present when i walked in. Food everywhere and bed unturned. 2nd room the key wouldnt open the door and the manager had to open door for me with a real key. Would never stay here again.
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酒店回复: Hello Edward,Thank you for your feedback regarding your recent stay. We understand your concerns about the check-in process and the issues with your room access. Your experience is important to us, and we take your comments seriously as we strive to improve our services. We appreciate you bringing this to our attention and hope you find accommodations that better meet your expectations in the future.
1.0分
其他
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Worst room i have seen in the USA, but nice staff.
Hole in shower floor for a drain. Hole in the roof, plugged by a towel. No tv, says " no signal". Food on the wall (ketchup?). Tissues on the floor, and on the light. Staff was excellent, but the guy who came to fix the tv, said he couldn't, and didnt know how. The counter lady was friendly and polite. I told her when i was leaving that the room needed repair before the next couple, and she seemed concerned. Maybe they will fix it? Maybe not? Not worth the $140
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酒店回复: Hello Timothy, Thank you for sharing your feedback. We appreciate your comments regarding the room issues and will ensure your concerns are noted for future improvements. It's great to hear that our staff provided friendly service during your stay. Your input helps us understand areas where we can enhance our offerings. We hope you have a wonderful day and carry on your travels with more positive experiences ahead.
2.0分
其他
I had to interrupt him several times to get him off a video on his phone. The only thing he said was "Id" and just slid it and the motel key to me.
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酒店回复: Hello Tyshan,Thank you for your feedback about your recent stay. We appreciate you bringing this to our attention, as guest service is a priority for us. Your experience with our staff will be addressed to ensure that future interactions meet the high standards we strive for. We hope you will consider staying with us again, as we continually work towards improving our service and guest experience.
1.0分
商务出差
Very rude and homeless all around the motel. Asked to stay one more night and I could hear whoever Juanita is scream NO!!
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酒店回复: Hello Berta, Thank you for sharing your experience. We appreciate your feedback regarding the environment and the service you encountered. Your insights are valuable to us as we continue to improve the guest experience. We hope you had the opportunity to enjoy other aspects of your stay and that your future travels are more pleasant.
1.0分
其他
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The room was suppose to have a jacuzzi tub. The shower curtain rod was broken and so was some of the furniture. The hallway was dirty and the pool was out of service.
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酒店回复: Hello Aaron, We appreciate you taking the time to provide feedback on your recent stay. Guest comfort and satisfaction are our top priorities, so we will ensure that your comments are shared with the relevant teams for further review and improvements. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future for an improved experience.
3.0分
其他
Messy
Bathroom was dirty and it seemed like maybe someone stayed in room and they just didn’t clean up or replace towels.
1.0分
其他
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Places absolutely disgusting walked into my first room, saw hair and cigarette burns on the on the sheets. Went to the second one saw a cockroach in my bathroom. I guess that’s what you get for $35.
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酒店回复: Hello John, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
1.0分
其他
Didnt stay at the room, it was dirty
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酒店回复: Hello Juanita,Thank you for sharing your feedback regarding your recent stay. We strive to maintain high cleanliness standards and will be addressing your concerns with our housekeeping team to ensure this is not a recurring issue. We appreciate your input as it helps us improve our services. Your experience is important to us, and we hope you consider staying with us again in the future to see the improvements made.
我们在途中在这家酒店过夜。我什么都不喜欢。我知道，Motel 6 是一家基本的经济型连锁店，但这家太破旧了。不脏，中等清洁度，非常旧的床单和毛巾，破旧的家具。浴室有问题，不脏，但已经使用了很多次。但如果你正在寻找便宜的、基本的和固定的东西，那也不错。最糟糕的是它有多吵，你整晚都能听到交通噪音，你睡不好。好吧，如果你的预算非常紧张，那没关系，但要求房间不面向马路。
可怕的
致命的是，床单和毛巾有污渍，床单有洞。电梯坏了，电子锁坏了，酒店工作人员不得不帮你打开房间。又吵又旧。得了吧，只需要蟑螂就能让我生命中 10/10 的地方不能去
First room i checked into had someone in it although they were not present when i walked in. Food everywhere and bed unturned. 2nd room the key wouldnt open the door and the manager had to open door for me with a real key. Would never stay here again.
Worst room i have seen in the USA, but nice staff.
Hole in shower floor for a drain. Hole in the roof, plugged by a towel. No tv, says " no signal". Food on the wall (ketchup?). Tissues on the floor, and on the light. Staff was excellent, but the guy who came to fix the tv, said he couldn't, and didnt know how. The counter lady was friendly and polite. I told her when i was leaving that the room needed repair before the next couple, and she seemed concerned. Maybe they will fix it? Maybe not? Not worth the $140
I had to interrupt him several times to get him off a video on his phone. The only thing he said was "Id" and just slid it and the motel key to me.
Very rude and homeless all around the motel. Asked to stay one more night and I could hear whoever Juanita is scream NO!!
The room was suppose to have a jacuzzi tub. The shower curtain rod was broken and so was some of the furniture. The hallway was dirty and the pool was out of service.
Messy
Bathroom was dirty and it seemed like maybe someone stayed in room and they just didn’t clean up or replace towels.
Places absolutely disgusting walked into my first room, saw hair and cigarette burns on the on the sheets. Went to the second one saw a cockroach in my bathroom. I guess that’s what you get for $35.
Didnt stay at the room, it was dirty