酒店回复: Cher André,Merci d'avoir pris le temps de partager votre retour concernant votre expérience au RED ROOF INN OKLAHOMA AIRPORT - I-40 W-FAIRGROUNDS. Vous avez indiqué que le quartier ne semblait pas sûr, que le service Wi-Fi était médiocre et que les autres préoccupations que vous avez soulignées nuisaient à votre expérience. C'était vraiment décourageant à entendre et nous nous en excusons sincèrement. Notre équipe Red Roof s'engage à satisfaire nos clients, nous sommes donc reconnaissants pour vos commentaires car ils nous aideront à améliorer la qualité de nos services.Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Merci d'avoir partagé vos préoccupations et nous vous demandons de nous donner une autre occasion de faire une meilleure impression lors de votre prochaine visite dans l'un de nos autres sites Red Roof.Sincèrement,Samantha Gestion du toit rouge Spécialiste RediResponse
1.0分
其他
原文
翻译提供方：Google
那个地方没用，他们骗押金，不安全的地方
5.0分
其他
Relatively safe. The staff are super friendly and accommodating. Not the nicest area but what can you expect for the price.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Oklahoma Airport - I-40 W-Fairgrounds. We appreciate you taking the time to leave a review. It's wonderful to know you experienced our staff as super friendly and accommodating. We acknowledge your observations about the neighborhood and are pleased you recognize the value we offer. Your feedback is valuable to us.Red Roof is committed to delivering exceptional experiences. We're confident you'll be impressed with our services and look forward to exceeding your expectations on your next stay!Sincerely,JMRed Roof Management RediResponse Specialist
5.0分
其他
Happy puppy
Decent room, friendly staff and accommodating with my pup making sure she was okay going up n down stairs. Amazing knowing some don't.
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酒店回复: Thank you for staying with us. We're happy to hear you were happy with your stay and with our staff. Again thank you.
5.0分
其他
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Sketchy
The room had outdated furnishings. The king size bed was ok, but when i say on the side of the bed, it seemed as if the frame was bent, the bed was uneven, possibly broken. So i slept on the other side of the bed. Roaches all over the place. Just not a comfortable room to be in. I did not feel safe going out of the room at night.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Oklahoma Airport – I-40 W/Fairgrounds. I was saddened to read that your stay fell short of your expectations due to the bed, furnishings, and the presence of roaches are definitely not reflective of our standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
商务出差
Why did I keep killing flys and then more would appear. This hotel was a NO for me.
I regretted paying 2 nights in advance
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酒店回复: We're sorry to hear you were unhappy with your stay and that you had a fly issue. We do the best we can here to make sure our guest are happy if given the chance to during your stay. We want to apologize for the inconvenience you had with the flies.
2.0分
其他
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Needs maintenance and upkeep.
The front clerk was awesome, but our room had pee in toilet and would not flush. The room stank of smoke. We were offered a plunger for the toilet but asked for another room. The new room was not very clean but we stuck it out.
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酒店回复: Dear Valued Guest,The Red Roof Inn Oklahoma Airport – I-40 W/Fairgrounds thanks you for sharing your feedback. I am disheartened to hear about the issues you experienced with the initial state of your room. I regret that the condition of the second room was also not ideal. Please know that your comments are being taken seriously, and we will address these issues with our housekeeping and maintenance teams to prevent future occurrences. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
方便，友善
这家酒店的管理糟透了，对人一点都不尊重。
酒店环境一般，卫生尚可
在汽车旅馆周围闲逛。
有几个人在我们门前呆了很长时间。
外面传来尖叫声。非常不安全的街区。
无线网络很糟糕。别去那里。
那个地方没用，他们骗押金，不安全的地方
Relatively safe. The staff are super friendly and accommodating. Not the nicest area but what can you expect for the price.
Happy puppy
Decent room, friendly staff and accommodating with my pup making sure she was okay going up n down stairs. Amazing knowing some don't.
Sketchy
The room had outdated furnishings. The king size bed was ok, but when i say on the side of the bed, it seemed as if the frame was bent, the bed was uneven, possibly broken. So i slept on the other side of the bed. Roaches all over the place. Just not a comfortable room to be in. I did not feel safe going out of the room at night.
Why did I keep killing flys and then more would appear. This hotel was a NO for me.
I regretted paying 2 nights in advance
Needs maintenance and upkeep.
The front clerk was awesome, but our room had pee in toilet and would not flush. The room stank of smoke. We were offered a plunger for the toilet but asked for another room. The new room was not very clean but we stuck it out.