酒店回复: Thank you for sharing your experience. We apologize we did not exceed your expectations. We will share your feedback with our team and use this as a training opportunity. Thank you for being a guest.
酒店回复: Thank you for sharing your experience. We apologize we did not exceed your expectations. We apologize that other guest disrupted your stay. We will share your comments with our team. Thank you for being a guest.
酒店回复: Thank you for sharing your experience. We will share your comments with our team to better our operations in the future. Thank you for being a guest.
酒店回复: Thank you for sharing your experience. We apologize we did not exceed your expectations. We will share your comments with our team and make needed adjustments. Thank you for being a guest.
酒店回复: Thank you for taking the time to write about your stay. We apologize for the lack of detail in the room. We will communicate your concerns with the proper departments so that your next stay is perfect. Thank you again.
1.0分
商务出差
原文
翻译提供方：Google
无线网络断了。手机信号很差，没有值班经理可以沟通，我们不得不退房并换到其他地方。
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酒店回复: Thank you for sharing your experience. We apologize we did not exceed your expectations during your stay. Thank you for being a guest.
4.0分
其他
原文
翻译提供方：Google
清晨，加拿大鹅飞进酒店花园，在草地上啄食，让人感受到大自然的丰富多彩。
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酒店回复: Thank you for sharing your experience. We are pleased you enjoyed your stay. We look forward to your next visit.
5.0分
其他
原文
翻译提供方：Google
干净整洁
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酒店回复: Thank you for sharing your experience. We are pleased you enjoyed your stay with us. Thank you for being a guest.
3.0分
商务出差
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No effort in cleanliness
The size of the room was great, so was the bathroom. The floor to the room was clearly not swept well, if at all. Bed covers appeared to only be sheets…coverage was very thin. Bed itself was comfortable. Pillows were less than desirable. With a little remodeling, the room has great potential.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you were pleased with the room size, bathroom, and comfort of the bed. We apologize for the cleanliness concern and the thin bedding and pillows not meeting expectations. Your comments have been shared with our housekeeping and management teams to ensure improvements are made. We appreciate your note about the room’s potential and hope to welcome you back to a more comfortable stay in the future.
过去几年，我们去新英格兰旅行，然后回国时，都多次入住这家酒店。除了这家之外，其他房间都令人满意。我们团队预订了五间房。我的房间有一个按摩浴缸，热水很难操作，而且很难把水放出来再停下来。地板有点脏，其他两个房间也是如此。其中一个房间里的几个灯泡都烧坏了。我记得我们同行的一位客人抱怨过温度计没有反应。这些可能看起来微不足道，但我们已经骑了13个小时的摩托车，想进去休息一下。
我今天过得糟透了。这家酒店和你在网上看到的完全不一样。房间很脏，窗帘和淋浴间的氛围也很糟糕。浴室里有很多污垢。Wi-Fi 坏了，打电话到前台时，电视上的一些频道也打不开。打电话到前台时，电话根本打不通，前台工作人员什么都不懂。我非常不满意。
房间里有一股陈年旧味，房间外的孩子们半夜在走廊里跑来跑去，发出很大的噪音。我不得不打电话给前台。我还经历了一个笨重的步行者在我头顶上跺脚，整晚都听得见。
总体体验很差
最初订这家酒店是因为我喜欢房间，但我们订的第一个房间从来没有打扫过。到处都是灰尘，床单和被子都很脏，还有污渍。后来换了另一个房间，房间还好，但被子上沾满了粉红色的油漆和其他污渍。
订这家酒店是为了热水浴缸和游泳池，但那些看起来很糟糕。
前台服务不错，但两个不同的房间都乱糟糟的，我不喜欢。
审计员人很好。房间没有我想要的那么干净，但床很干净。浴室里有死虫子，冰箱里有一些融化的冰淇淋，但除了那几件小事之外，一切都很好。
我们最近入住了两个房间，都闻起来很难闻。每个房间的难闻程度都不一样。而且两个房间都很脏。浴室的瓷砖因为脏污而变黑了。这栋楼是木结构的，什么声音都能听到。如果你喜欢安静的睡眠，这家酒店不适合你。我们整晚都没睡。绝对不推荐。
无线网络断了。手机信号很差，没有值班经理可以沟通，我们不得不退房并换到其他地方。
清晨，加拿大鹅飞进酒店花园，在草地上啄食，让人感受到大自然的丰富多彩。
干净整洁
No effort in cleanliness
The size of the room was great, so was the bathroom. The floor to the room was clearly not swept well, if at all. Bed covers appeared to only be sheets…coverage was very thin. Bed itself was comfortable. Pillows were less than desirable. With a little remodeling, the room has great potential.