酒店回复: Thank you for sharing your experience. We apologize we did not exceed your expectations. We will share your feedback with our team and use this as a training opportunity. Thank you for being a guest.
酒店回复: Thank you for sharing your experience. We apologize we did not exceed your expectations. We apologize that other guest disrupted your stay. We will share your comments with our team. Thank you for being a guest.
酒店回复: Thank you for sharing your experience. We will share your comments with our team to better our operations in the future. Thank you for being a guest.
酒店回复: Thank you for sharing your experience. We apologize we did not exceed your expectations. We will share your comments with our team and make needed adjustments. Thank you for being a guest.
1.0分
商务出差
原文
翻译提供方：Google
无线网络断了。手机信号很差，没有值班经理可以沟通，我们不得不退房并换到其他地方。
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酒店回复: Thank you for sharing your experience. We apologize we did not exceed your expectations during your stay. Thank you for being a guest.
4.0分
其他
原文
翻译提供方：Google
清晨，加拿大鹅飞进酒店花园，在草地上啄食，让人感受到大自然的丰富多彩。
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酒店回复: Thank you for sharing your experience. We are pleased you enjoyed your stay. We look forward to your next visit.
5.0分
其他
原文
翻译提供方：Google
干净整洁
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酒店回复: Thank you for sharing your experience. We are pleased you enjoyed your stay with us. Thank you for being a guest.
2.0分
其他
The room definitely was neglected there's bubblegum on the floor as well as other dirt the bed wasn't exactly made it was just throwing together
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酒店回复: Thank you for bringing this to our attention. We’re very sorry to hear about the condition of your room. Bubblegum on the floor, visible dirt, and a bed that wasn’t properly made are absolutely unacceptable and far below our standards.We appreciate you letting us know so we can address this with our housekeeping team right away.
2.0分
朋友出游
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I stay at this hotel every year for UMES homecoming and this year disappointed me. On the day of trip at 9am i received a notification my card was declined (because it was locked) i was sent a notice that i need to call and pay by 12pm or my reservation would be cancelled. Mind you check in isn’t until 3pm. I called the hotel and asked why am i being charged at 9am and i cannot check in until 3pm. I was told that because it’s a really busy weekend and there are people looking for a room i need to pay now or my room would be canceled and given to someone else. I think that was horrible! This wasn’t my experience last year and shouldn’t be anyone’s experience ever. If i cannot even check in until 3pm i shouldn’t be getting charged or threatened to have my room cancelled at 9am
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酒店回复: Thank you for your feedback. This is the exact correspondence that was sent to all guests that had a declining code; "Dear Guest, As stated when making the reservation your credit card must be valid for the stay. We have tried to do a pre-authorization to ensure that the given credit card is valid for the first night's room and tax. It has come up as declined. You have until 12 PM EST on 11/8 to update your credit card, otherwise your reservation will be cancelled." Sadly, there are many times that we as a hotel encounter reservations that were intended to be cancelled or were made on someone else's behalf. We do place a temporary hold on arrival reservations to protect you as the guest and the hotel. This provides an opportunity for guests to make any last minutes changes even after the cancellation period. We appreciate your understanding.
过去几年，我们去新英格兰旅行，然后回国时，都多次入住这家酒店。除了这家之外，其他房间都令人满意。我们团队预订了五间房。我的房间有一个按摩浴缸，热水很难操作，而且很难把水放出来再停下来。地板有点脏，其他两个房间也是如此。其中一个房间里的几个灯泡都烧坏了。我记得我们同行的一位客人抱怨过温度计没有反应。这些可能看起来微不足道，但我们已经骑了13个小时的摩托车，想进去休息一下。
我今天过得糟透了。这家酒店和你在网上看到的完全不一样。房间很脏，窗帘和淋浴间的氛围也很糟糕。浴室里有很多污垢。Wi-Fi 坏了，打电话到前台时，电视上的一些频道也打不开。打电话到前台时，电话根本打不通，前台工作人员什么都不懂。我非常不满意。
房间里有一股陈年旧味，房间外的孩子们半夜在走廊里跑来跑去，发出很大的噪音。我不得不打电话给前台。我还经历了一个笨重的步行者在我头顶上跺脚，整晚都听得见。
总体体验很差
最初订这家酒店是因为我喜欢房间，但我们订的第一个房间从来没有打扫过。到处都是灰尘，床单和被子都很脏，还有污渍。后来换了另一个房间，房间还好，但被子上沾满了粉红色的油漆和其他污渍。
订这家酒店是为了热水浴缸和游泳池，但那些看起来很糟糕。
前台服务不错，但两个不同的房间都乱糟糟的，我不喜欢。
审计员人很好。房间没有我想要的那么干净，但床很干净。浴室里有死虫子，冰箱里有一些融化的冰淇淋，但除了那几件小事之外，一切都很好。
无线网络断了。手机信号很差，没有值班经理可以沟通，我们不得不退房并换到其他地方。
清晨，加拿大鹅飞进酒店花园，在草地上啄食，让人感受到大自然的丰富多彩。
干净整洁
The room definitely was neglected there's bubblegum on the floor as well as other dirt the bed wasn't exactly made it was just throwing together
I stay at this hotel every year for UMES homecoming and this year disappointed me. On the day of trip at 9am i received a notification my card was declined (because it was locked) i was sent a notice that i need to call and pay by 12pm or my reservation would be cancelled. Mind you check in isn’t until 3pm. I called the hotel and asked why am i being charged at 9am and i cannot check in until 3pm. I was told that because it’s a really busy weekend and there are people looking for a room i need to pay now or my room would be canceled and given to someone else. I think that was horrible! This wasn’t my experience last year and shouldn’t be anyone’s experience ever. If i cannot even check in until 3pm i shouldn’t be getting charged or threatened to have my room cancelled at 9am