酒店回复: Hello Daimir, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Galloway and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
原文
翻译提供方：Google
很好
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酒店回复: Dear Umberto,Thank you for your feedback! We're glad to hear that you found your experience to be good. We appreciate your review and hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager
1.0分
家庭亲子
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Walking in the building we could tell there was no air conditioning and the lobby smelled like smoke. When checking the available rooms in the first floor the JACUZZI was moldy
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酒店回复: Dear Vivian, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Galloway. Please accept our sincerest apologies for the condition of the lobby and the smell that you described. We are also sorry for what you thought was mold in the jacuzzi. Please know that at Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours,AnthonioRed Roof Management RediResponse Specialist
1.0分
情侣出游
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The photos on the listing for this property are clearly outdated, possibly even with prior management. It is clear that the current management does not keep up with maintenance of the building and rooms.
First, there is no key card monitoring for the back door of the hotel. If it gets propped open, anyone can come in.
The elevator was out of order for our stay during the holiday weekend.
The door locks automatically when you close it to the room but there is no other internal way to lock the door other than the U lock (not a chain lock but similar).
The room was not cleaned well. The bathtub looks like it had not been cleaned recently, there are stains in the tub also. The water pressure was barely enough to rinse soap off my body let alone rinse shampoo out of your hair. The air vents had dirt and hair coming out of them/had not been wiped down. The fixture where the toilet paper goes also has not been wiped down for a long time.
The room also had clearly been rearranged and paintings taken down with the nail marks in the drywall still visible and had not been patched up. Definitely could have used a coat of paint. There was a mystery stain on one of the door jambs.
There are homeless people who hang out outside the hotel.
Getting extra toilet paper or towels was a hassle because the main desk people don’t have access to the housekeeping materials apparently?
Some positive things are there were no bugs and was convenient location !
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酒店回复: Dear Mac, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Galloway. I am pleased to read that you were satisfied with the convenient location of the property. Nevertheless, I am saddened to read that your stay fell short due to the low water pressure you reported, the condition of the bathtub you described and all other concerns you highlighted. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
3.0分
其他
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average stay
it appears that they don’t have a light up hotel sign so it is kind of difficult to locate at night. we originally booked a king suite and was given a queen room. we also vacationed for a total 3 days and our first night we found a cockroach in the room, no others after that though. they don’t service your room during your stay as advertised so clean towels and sheets, toilet paper and other amenities need to be requested at the front desk. the water pressure was kind of low and the showers squealed when the water ran. on the other hand, the hotel staff were nice and considerate. they offered light self make breakfast options in the morning.
1.0分
家庭亲子
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This facility is NOT child friendly. Zero cribs available on the property. Any listing claim such is disingenuous.
Open food containers left in the elevator. Would not recommend this property to anyone. There are plenty of other options in the vicinity.
1.0分
情侣出游
Outdated, musty smell ,smells like Indian food through out building. Awful toilet paper
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酒店回复: Dear Gary,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Galloway. I am sorry to hear about the concerns you experienced during your stay. The state of the facilities and air quality are certainly not up to your standards, and I apologize for this.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist
5.0分
其他
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By far the best thing about the Red Roof Inn in Galloway,NJ is Leslie at the front desk. She warm kind and inviting and makes you feel like you've known her for years. Love you Leslie
Kurt&Michelle
5.0分
其他
Review
Staff was friendly and helpful and the room suited all of our needs
我从未登记过
叶
很好
Walking in the building we could tell there was no air conditioning and the lobby smelled like smoke. When checking the available rooms in the first floor the JACUZZI was moldy
The photos on the listing for this property are clearly outdated, possibly even with prior management. It is clear that the current management does not keep up with maintenance of the building and rooms.
First, there is no key card monitoring for the back door of the hotel. If it gets propped open, anyone can come in.
The elevator was out of order for our stay during the holiday weekend.
The door locks automatically when you close it to the room but there is no other internal way to lock the door other than the U lock (not a chain lock but similar).
The room was not cleaned well. The bathtub looks like it had not been cleaned recently, there are stains in the tub also. The water pressure was barely enough to rinse soap off my body let alone rinse shampoo out of your hair. The air vents had dirt and hair coming out of them/had not been wiped down. The fixture where the toilet paper goes also has not been wiped down for a long time.
The room also had clearly been rearranged and paintings taken down with the nail marks in the drywall still visible and had not been patched up. Definitely could have used a coat of paint. There was a mystery stain on one of the door jambs.
There are homeless people who hang out outside the hotel.
Getting extra toilet paper or towels was a hassle because the main desk people don’t have access to the housekeeping materials apparently?
Some positive things are there were no bugs and was convenient location !
average stay
it appears that they don’t have a light up hotel sign so it is kind of difficult to locate at night. we originally booked a king suite and was given a queen room. we also vacationed for a total 3 days and our first night we found a cockroach in the room, no others after that though. they don’t service your room during your stay as advertised so clean towels and sheets, toilet paper and other amenities need to be requested at the front desk. the water pressure was kind of low and the showers squealed when the water ran. on the other hand, the hotel staff were nice and considerate. they offered light self make breakfast options in the morning.
This facility is NOT child friendly. Zero cribs available on the property. Any listing claim such is disingenuous.
Open food containers left in the elevator. Would not recommend this property to anyone. There are plenty of other options in the vicinity.
Outdated, musty smell ,smells like Indian food through out building. Awful toilet paper
By far the best thing about the Red Roof Inn in Galloway,NJ is Leslie at the front desk. She warm kind and inviting and makes you feel like you've known her for years. Love you Leslie
Kurt&Michelle
Review
Staff was friendly and helpful and the room suited all of our needs