酒店回复: Thank you for your wonderful review! It's fantastic to hear that the room met your expectations and that our staff provided friendly service. Your positive feedback is greatly valued and motivates us to continue offering exceptional experiences. We hope to welcome you back soon.Sincerely,Sandra HernandezGeneral Manager
5.0分
其他
Nice room. big and very clean! We got a ride to the airport which was so helpful. Staff was wonderful and the breakfast was great!
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酒店回复: Thank you for sharing your wonderful experience. We're thrilled to hear you enjoyed our spacious and clean rooms. It’s fantastic that our airport transportation was helpful for you. Our staff strives to provide excellent service, and it's great that you found them wonderful. We're also delighted you enjoyed the breakfast. We look forward to welcoming you back soon.Sincerely,Sandra HernandezGeneral Manager
5.0分
其他
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Solid airport hotel. The property is a little old, but in good repair. The bed was comfortable. The room was clean. The staff was nice. I am glad we selected this as our hotel on a cross-country drive.
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酒店回复: Dear Arthur, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
5.0分
其他
We had the best time ever at this hotel. It is very clean and the beds are amazingly comfortable!!! Thank you all.
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酒店回复: We are thrilled to hear that you had the best time ever during your stay. It's wonderful to know that you found the accommodations clean and the beds comfortable. Thank you for your appreciation!Sincerely,Sandra HernandezGeneral Manager
5.0分
其他
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Everything was fine great customer service. One big problem is that neither uber or lift can take you to that hotel because it is not in Google Maps, I had a lot odd problems getting to the hotel. Then actually take you to another hotel.
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酒店回复: Thank you for the wonderful feedback about our customer service. We strive to ensure a seamless experience for all our guests. It’s concerning to hear about the challenges you faced with transportation due to mapping issues. We are currently working to resolve this matter and appreciate your understanding and patience.Sincerely,Sandra HernandezGeneral Manager
4.0分
情侣出游
The property was all good breakfest was normal the only problem was the night check in person had to wait 15 minutes for her room was great
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酒店回复: We appreciate you sharing your experience. Happy to hear you found the property and room enjoyable. Apologies for the wait during the night check-in process. Staff endeavors to provide a swift check-in, and your feedback helps us improve.Sincerely,Sandra HernandezGeneral Manager
4.0分
其他
the property is great, house keeping was to late, after 3 pm. and the smell of marry jane on the right side parking area was tremendous.
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酒店回复: Thank you for your review. We are thrilled to know you found the property great. It is disappointing to hear that housekeeping services were provided later than expected. We are actively working to ensure more timely service. The smell you mentioned is also something we are addressing to enhance guest satisfaction.Sincerely,Sandra HernandezGeneral Manager
1.0分
其他
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Room was very dirty and had stains on couches if you moved furniture like microwave it was super dusty. There was a big hole in the hallway and it was very dangerous. Staff was not very friendly.
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酒店回复: Dear Ivonne,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.I am truly sorry to hear about the cleanness. We take such matters seriously and will address them immediately with our Housekeeper Supervisor. It is our commitment to ensure to provide excellent customer service for all guests. Your experience is not typical, and we hope for the opportunity to restore your faith in us during a future visit.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
3.0分
家庭亲子
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The carpet in the room was pretty gross. The luggage cart fell apart. The chlorine smell at the pool was so bad we couldn’t use it. I wouldn’t book there again as the neighboring hotels are in better shape…
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酒店回复: Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.I am truly sorry to hear about the hotel issues. We take such matters seriously and will address them immediately. It is our commitment to ensure to provide excellent customer service for all guests. Your experience is not typical, and we hope for the opportunity to restore your faith in us during a future visit.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
1.0分
其他
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The guy that was there was refusing my checkin even though it was paid for upfront. Explained to him I had called let them know I would be arriving late the female who answered failed to notate my account. Had to contact ******* so they would call. When they did he slamed yhe key on the counter said there is your room.He was rude through the whole prosess.
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酒店回复: Dear Flor,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.I am truly sorry to hear about the experience at check in. We take such matters seriously and will address them immediately with our Front desk Supervisor. It is our commitment to ensure to provide excellent customer service at check in for all guests. Your experience is not typical, and we hope for the opportunity to restore your faith in us during a future visit.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
房间不错，工作人员也很友好。
Nice room. big and very clean! We got a ride to the airport which was so helpful. Staff was wonderful and the breakfast was great!
Solid airport hotel. The property is a little old, but in good repair. The bed was comfortable. The room was clean. The staff was nice. I am glad we selected this as our hotel on a cross-country drive.
We had the best time ever at this hotel. It is very clean and the beds are amazingly comfortable!!! Thank you all.
Everything was fine great customer service. One big problem is that neither uber or lift can take you to that hotel because it is not in Google Maps, I had a lot odd problems getting to the hotel. Then actually take you to another hotel.
The property was all good breakfest was normal the only problem was the night check in person had to wait 15 minutes for her room was great
the property is great, house keeping was to late, after 3 pm. and the smell of marry jane on the right side parking area was tremendous.
Room was very dirty and had stains on couches if you moved furniture like microwave it was super dusty. There was a big hole in the hallway and it was very dangerous. Staff was not very friendly.
The carpet in the room was pretty gross. The luggage cart fell apart. The chlorine smell at the pool was so bad we couldn’t use it. I wouldn’t book there again as the neighboring hotels are in better shape…
The guy that was there was refusing my checkin even though it was paid for upfront. Explained to him I had called let them know I would be arriving late the female who answered failed to notate my account. Had to contact ******* so they would call. When they did he slamed yhe key on the counter said there is your room.He was rude through the whole prosess.