Could hear people’s footsteps in room above us and their bathroom use
展开
酒店回复: Dear Joe,We would like to thank you for taking the time to complete our online survey. Feedback from our Guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
4.0分
其他
展开
The king room was very clean. The bathroom impressed me as usually you see a lot of wear and tear in them. No bad smell and a/c worked well. I did not have breakfast as I had a very early flight. Only downside was the water was only luke warm, it would not get hot at all. I meant to let them know but fell asleep and forgot to tell them at 3:30 a.m. while taking the shuttle to the airport. Shuttle service is nice to have. Great stay!
展开
酒店回复: Dear Karen, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
3.0分
情侣出游
展开
The hotel is less than 5 mins from the Airport. Great for that one night layover. To get the airport shuttle we called the hotel and the shuttle was with us within 5mins
Rooms were basic and clean.
Breakfast was ok. A selection of hot and cold food.For price and location I would use again
展开
酒店回复: Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
3.0分
家庭亲子
there’s bed bugs. daughter and i left with several bites on our bodies :(
but great staff/customer service.
展开
酒店回复: Dear Jerome,I am truly sorry to hear about the experience with bed bugs during your stay. The comfort and safety of our guests are taken very seriously, and I assure you this issue will be addressed immediately. It's great to hear that our staff provided excellent customer service despite the inconvenience. Your feedback is important, and we are committed to making the necessary improvements.Sincerely,Sandra HernandezGeneral Manager
3.0分
家庭亲子
展开
I really appreciate the friendly staff but the room I received had a toilet that wouldn’t flush and that was unsatisfactory but the staff immediately gave me another room without any hesitation.
展开
酒店回复: Thank you for sharing your experience. It's wonderful to hear that you appreciated our friendly staff. We are truly sorry about the initial issue with the toilet in your room. It's pleasing to know our team promptly resolved the situation by providing you with another room. We hope to make your next stay more enjoyable from start to finish.Sincerely,Sandra HernandezGeneral Manager
5.0分
其他
展开
The room was very clean and the staff were amazing. There was a Hispanic gentleman behind the counter who was extra friendly and helpful. It was a wonderful experience. Highly recommended
展开
酒店回复: Dear Quentin, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
5.0分
其他
展开
This Comfort Suites was lovely, however I inadvertently went to the other Comfort Inn on Gateway and the front desk person was beyond horrible. He was dripping F bombs to and by guests and was extremely rude and unhelpful. I wish I had his name.
展开
酒店回复: Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
3.0分
其他
展开
Old run down motel feel
This hotel was very old and smelled weird. Thankfully we were there just to sleep in the middle of a long road trip, but anything else I would have left and found another place to stay. It was awful. It felt like a $50/night hotel not the $125 that was listed.
Overall was “clean”, no evidence of bugs that I noticed, but I wouldn’t even let my kids sit on the couch. The smell was terrible and I was sneezy from dust or something all night.
展开
酒店回复: Dear Stacy,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the smelled on your recent visit. I have shared your feedback with my housekeeping supervisor to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
5.0分
家庭亲子
展开
The room was clean and the staff was friendly the only complaint was that the bathroom stopper didn’t stop the water after the first flush and I had to hear the water running all night
展开
酒店回复: Dear Antonio,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
5.0分
其他
Staff was incredibly friendly and helpful. Everything went smooth and very clean and great.
展开
酒店回复: Dear Cindy,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport
It was a restful stay.
Breakfast was nice.
Could hear people’s footsteps in room above us and their bathroom use
The king room was very clean. The bathroom impressed me as usually you see a lot of wear and tear in them. No bad smell and a/c worked well. I did not have breakfast as I had a very early flight. Only downside was the water was only luke warm, it would not get hot at all. I meant to let them know but fell asleep and forgot to tell them at 3:30 a.m. while taking the shuttle to the airport. Shuttle service is nice to have. Great stay!
The hotel is less than 5 mins from the Airport. Great for that one night layover. To get the airport shuttle we called the hotel and the shuttle was with us within 5mins
Rooms were basic and clean.
Breakfast was ok. A selection of hot and cold food.For price and location I would use again
there’s bed bugs. daughter and i left with several bites on our bodies :(
but great staff/customer service.
I really appreciate the friendly staff but the room I received had a toilet that wouldn’t flush and that was unsatisfactory but the staff immediately gave me another room without any hesitation.
The room was very clean and the staff were amazing. There was a Hispanic gentleman behind the counter who was extra friendly and helpful. It was a wonderful experience. Highly recommended
This Comfort Suites was lovely, however I inadvertently went to the other Comfort Inn on Gateway and the front desk person was beyond horrible. He was dripping F bombs to and by guests and was extremely rude and unhelpful. I wish I had his name.
Old run down motel feel
This hotel was very old and smelled weird. Thankfully we were there just to sleep in the middle of a long road trip, but anything else I would have left and found another place to stay. It was awful. It felt like a $50/night hotel not the $125 that was listed.
Overall was “clean”, no evidence of bugs that I noticed, but I wouldn’t even let my kids sit on the couch. The smell was terrible and I was sneezy from dust or something all night.
The room was clean and the staff was friendly the only complaint was that the bathroom stopper didn’t stop the water after the first flush and I had to hear the water running all night
Staff was incredibly friendly and helpful. Everything went smooth and very clean and great.