酒店回复: Estimado Rob,Le agradezco que comparta sus comentarios luego de su estadía en RED ROOF INN GULF SHORES. Me entristeció leer que su estadía no cumplió con sus expectativas debido a los insectos muertos que informó, el aire acondicionado no funcionaba, la suciedad de la habitación y las otras inquietudes que destacó. Lamentamos mucho tu experiencia. Tenga en cuenta que en Red Roof trabajamos con una empresa de control de plagas que trata regularmente la propiedad contra plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe ser. Sin embargo, me emocionó ver que estuvo satisfecho con la atención que recibió del personal durante el check in y el check out. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Esperamos que nos brinde la oportunidad de brindarle una mejor experiencia la próxima vez que esté en el área.Sincerely,SashaunaRed Roof Management RediResponse Specialist
3.0分
其他
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You get what you pay for
I came in early and there's normally a $25 early check-in fee but the guy waved it for me and then he also upgraded my room to a room with a refrigerator and a microwave and no extra charge that was very nice of him.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jacksonville - Orange Park. We are thrilled to learn that you enjoyed the early check-in process and the encounter you had with our nice staff. It's always our goal to exceed expectations and provide exceptional service.We hope to continue to provide great experiences for you. Red Roof and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
其他
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Honestly you should give me back our money. The place was sorry with roaches and mold and sheets were dirty and comforter had burn holes everywhere. It's a terrible place. Customer was great tho but couldn't fix anything
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Jacksonville - Orange Park. I was saddened to read that your stay fell short of your expectations due to the condition of the room and the roaches you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope we have the opportunity to see you again in the future.Sincerely,JannaRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
roaches in rooms , to many homeless looking people in parking lot at night smoking pot not a place i felt safe with my family
1.0分
其他
Please help
I was told to leave the property at arrival. My room was cancelled and I was. Charged for the room still
1.0分
其他
Nasty
The mattress is molded, needs new beds. Bathrooms need remolded, paint peeling off the ceiling and walls dirty. The rooms need to be painted
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Jacksonville - Orange Park. I sincerely apologize that the condition and cleanliness of your room did not meet your expectations as well as the presence of possible mold on the mattress.I want to assure you that we take your feedback very seriously and are committed to rectifying these problems. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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The property was dirty, the first room we were given was supposed to be a non smoking and it smelled like smoke and didn’t look that clean. Manager made it right and gave us a freshly cleaned room! There was a car in parking lot that was up on lifts and not from tires. Looked like they were changing out brakes. However, it would be nice knowing it wasn’t going to be there that long but you can tell the vehicle was there for quite a while with cobwebs around it.
Maybe the manager was trying to turn things around but a lot needs to be done! I won’t be staying there anytime soon.
2.0分
其他
Floor was dirty and in disrepair. Bathroom smelled of mold. Would not recommend.
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酒店回复: Dear Suzanne, Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Orange Park. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor and sate of your room encountered. At Red Roof, our intention is to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,MatthewRed Roof Management RediResponse Specialist
5.0分
情侣出游
The staff was very accommodating and the room was clean. I will be back again! Thank you!
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酒店回复: Dear Katherine,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jacksonville - Orange Park. We appreciate your comments and are happy to hear you had a great experience with us, especially regarding our accommodating staff and the cleanliness of your room, resulting in your 5/5 score.We appreciate your business and can't wait to see you back at Red Roof soon, where we can continue to offer you an exceptional stay.Sincerely,BreannaRed Roof ManagementRediResponse Specialist
这是一次糟糕透顶的经历。我在这家网站上预订了Red Roof Inn两晚的房间。还没入住，钱就从我账户扣了，但预订信息显示我应该到前台支付。到达后，夜班前台服务员起初看起来很友善，直到我提出想在入住前检查一下房间的“清洁度”。
她带我去查看房间，并说这是唯一剩下的房间，很多人都想要。我在浴室里发现了好几只活着的“蟑螂”。我告诉经理我不想住在这里，她的态度也变得更加敌对。她说因为我的“洁癖”，她不确定我还能找到什么。后来我们又因为付款问题发生了争执，我被扣了钱，而她的电脑却显示我没付款。她还给了我一份“预订”取消的复印件。
我试图通过“Cash App”申诉这笔交易，他们让我先联系“商家”。除了通过这篇评论，我没有其他办法联系Trip.com反映这个问题。
这是我一生中去过的最差的酒店。浴室看起来超级恶心。它们很脏，有头发残留物，所有东西看起来都生锈了，看起来很糟糕。床超级硬，办公室旁边的104房间的空调不工作。我在炎热的天气里度过了一个可怕的夜晚，当我醒来时，两张大床之间的走廊里有两只死蟑螂。都错了。我不推荐这个地方。真是超级恶心。这个地方唯一的好处是我们到达、入住和离开、退房时受到的关注。
You get what you pay for
I came in early and there's normally a $25 early check-in fee but the guy waved it for me and then he also upgraded my room to a room with a refrigerator and a microwave and no extra charge that was very nice of him.
Honestly you should give me back our money. The place was sorry with roaches and mold and sheets were dirty and comforter had burn holes everywhere. It's a terrible place. Customer was great tho but couldn't fix anything
roaches in rooms , to many homeless looking people in parking lot at night smoking pot not a place i felt safe with my family
Please help
I was told to leave the property at arrival. My room was cancelled and I was. Charged for the room still
Nasty
The mattress is molded, needs new beds. Bathrooms need remolded, paint peeling off the ceiling and walls dirty. The rooms need to be painted
The property was dirty, the first room we were given was supposed to be a non smoking and it smelled like smoke and didn’t look that clean. Manager made it right and gave us a freshly cleaned room! There was a car in parking lot that was up on lifts and not from tires. Looked like they were changing out brakes. However, it would be nice knowing it wasn’t going to be there that long but you can tell the vehicle was there for quite a while with cobwebs around it.
Maybe the manager was trying to turn things around but a lot needs to be done! I won’t be staying there anytime soon.
Floor was dirty and in disrepair. Bathroom smelled of mold. Would not recommend.
The staff was very accommodating and the room was clean. I will be back again! Thank you!