酒店回复: Dear Recent Visitor,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville Airport. I am deeply sorry to hear about your unsettling experience and the concerns you had about your safety and the condition of your room. We strive to provide a secure and comfortable environment for all our guests, and it is disheartening to learn that we fell short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
酒店回复: Dear Antoinet,I appreciate you sharing your feedback following your stay at the Red Roof Inn Jacksonville Airport. I am glad to read that you were pleased with our staff and grounds. I was saddened to read that your stay fell short of your expectations due to the concerns that you may have with the cleanliness and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville Airport. I am deeply sorry to hear about the multiple issues you may have experienced during your stay. The condition of your room, the unpleasant smell, the uncomfortable bed, and the disturbance caused by other guests are all unacceptable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
5.0分
情侣出游
原文
翻译提供方：Google
非常友好的工作人员
1.0分
商务出差
原文
翻译提供方：Google
他们向我收取的费用比他们向我发送的预订费用高。我如何申请退款？
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSONVILLE AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
1.0分
商务出差
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This place was disgusting, first the girl at the front had a nasty attitude like she didnt want to be bothered, secondly the room smelled like mildew and old cigarettes. The bathroom shower walls were so filthy you could see where the dirt lines are, the mattress wasnt even a mattress just some springs, cause want no cushion on that bed my side hurts so bad from springs sticking me all night . than something started biting me like omg . I really wish i would have spent the extra money and went else where. This use to be a pretty decent motel a couple years ago it has really went trash. And they have nevers to have a reward program for what. never again
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville Airport. Please accept our sincerest apologies for the possible issues you may have encountered about our staff, the state of the room, the amenities and the smell you mentioned. We are sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
4.0分
其他
Staff was great I checked in late. Staff was attentive. The room was ok didn’t feel unsafe. The room itself does have wear and tare but overall good experience
酒店环境卫生都不错
这家酒店管理水平一般，服务人员的工作态度也不算很好，设施不全。房间内除了一个电视几乎没有任何其他电器设施。除了临时在此睡一个囫囵觉之外，总体性价比不高。请有需要的朋友酌情考虑来此入住。
感觉也很不安全。
因为我路过这里，车里有很多东西，我不想打开行李，而且把车停在无人看管的地方也不舒服。房间里弥漫着烟味，有两个家伙在我卧室窗外抽烟，我的房间看起来就像在我之前就有人住过一样。我走出去，找到了另一家酒店。我选择安全而不是70美元。
房间看起来好像从来没打扫过。床单脏兮兮的。地板就更不用说了，因为一直是瓷砖地板。看起来好像从来没扫过，或者拖把桶很脏。里面有虫子。马桶很脏。马桶上有香烟烫过的痕迹。这是我住过的最糟糕的地方，哦，当我登记入住的时候，接待员在外面放着音乐，和住在那里的人一起放松，感觉很贫民窟。在我上楼的路上，一个无家可归的人在楼梯上拦住我，想卖给我一些他可能偷的东西……这太疯狂了。难怪你们给两星。
房间很脏，气味难闻。床很不舒服，有人在我房间外面聚会到凌晨6点，简直是雪上加霜。房间里也没有冰箱，不得不升级到另一间脏乱的房间才能有冰箱。
非常友好的工作人员
他们向我收取的费用比他们向我发送的预订费用高。我如何申请退款？
好的
This place was disgusting, first the girl at the front had a nasty attitude like she didnt want to be bothered, secondly the room smelled like mildew and old cigarettes. The bathroom shower walls were so filthy you could see where the dirt lines are, the mattress wasnt even a mattress just some springs, cause want no cushion on that bed my side hurts so bad from springs sticking me all night . than something started biting me like omg . I really wish i would have spent the extra money and went else where. This use to be a pretty decent motel a couple years ago it has really went trash. And they have nevers to have a reward program for what. never again
Staff was great I checked in late. Staff was attentive. The room was ok didn’t feel unsafe. The room itself does have wear and tare but overall good experience