酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof PLUS+ Gainesville. We apologize for any inconvenience caused by the credit card policy and for any lack of clarity during the booking process. We are looking into everything you mentioned to ensure it does not happen again.Your feedback is invaluable as we work to improve our guest experience. Thank you for choosing Red Roof. We value your patronage and would love to provide you with a better experience back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
酒店回复: Hola huésped del hotel:Agradecemos sinceramente que se haya tomado el tiempo de compartir su opinión sobre el Red Roof PLUS+ Gainesville. Su reseña menciona detalles sobre la tarifa de $3.50 por la caja fuerte. Según la política del hotel, se aplicará una tarifa de $3 más impuestos por noche por el uso de la caja fuerte en la habitación. Nos esforzamos por brindar una estancia agradable y sin contratiempos a todos nuestros huéspedes, y lamentamos no haber cumplido con sus expectativas.En Red Roof, la satisfacción del cliente es nuestra máxima prioridad. Esperamos que vuelva a hospedarse con nosotros para que podamos brindarle una mejor experiencia.Muchas gracias,PrincessGerencia de Red RoofEspecialista en RediResponse
酒店回复: Dear Stephanie,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Gainesville. We are saddened to learn that your encounter with our staff was not up to your standards. I have also researched your reservation and found that the $3.23 charge you mentioned was for the safe fee, which the room type selected includes this amenity. Kindly check your booking details for further information.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
原文
翻译提供方：Google
我们房间里的空调声音像飞机起飞一样，无法换房间。床单上有污渍。浴缸周围发霉。外面有很多奇怪的人。
4.0分
家庭亲子
原文
翻译提供方：Google
房间里有强烈的气味
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酒店回复: Estimado huésped:Gracias por compartir sus comentarios sobre su experiencia en Red Roof PLUS+ Gainesville. Lamentamos mucho que haya sentido fuertes olores en su habitación. Sin duda, no es la experiencia que deseamos que nuestros huéspedes tengan. Nos tomamos muy en serio la limpieza y la comodidad, y le pedimos disculpas por no haber estado a la altura de sus expectativas durante su estancia.En su próxima estancia, si tiene algún problema durante su estancia, póngase en contacto con nuestra recepción de inmediato para que podamos solucionarlo y garantizar su comodidad. En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le valoramos como huésped y agradecemos su preferencia. Gracias por compartir sus inquietudes y esperamos que vuelva a hospedarse con nosotros para que podamos brindarle una mejor experiencia.Atentamente,JoeGerencia de Red RoofEspecialista en RediResponse
2.0分
其他
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The room had visible mold in multiple
Places and smelled like mildew. The exterior of the hotel had a huge crack in it, like someone had hit it with their car. The staff were friendly, but check in took a very long time.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Gainesville. I am so sorry to hear about the issues you experienced during your stay. We sincerely apologize for the possible mold and mildew you observed. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
酒店位置极佳，服务优质
酒店位置很棒，因为我们是来佛罗里达大学的。房间很干净，床也很舒服。但淋浴设施可以更新一下，因为房间都重新装修过了。他们不提供早餐，只有咖啡。泳池不能用，三楼的制冰机也坏了。总的来说，我给他们打5分（满分10分）。
在公寓租约开始前住在这里。这是一个安静祥和的地方，离商场很近。前台接待员很友善。这里没有洗衣服务，尽管附近有一家自助洗衣店（步行有点远）——如果你要住很长时间，请考虑这一点。
很棒的人们。很棒的床。柔软干净的床单和枕头。谢谢你们，我还会再来的。也许还会多租住一晚。前台员工很贴心。总的来说，很棒的体验。
我们准备入住的时候，他们不接受我的 Chime 信用卡。他们贴了个告示说这个卡好像已经用了一年多了，但是在网上预订的时候，根本没提到这个信息。我甚至给他们看了我手机上看到的信息，他们还是说信息在那里。
一切都很好，直到他们要求我支付3.50美元的保险箱押金！😱……没错！！！我从来没听说过这种事！在我看来，酒店竟然每晚收费150美元，还不包含早餐，这真是太荒谬了！
我经常住在那里。大多数前台工作人员对客人都很粗鲁无礼。每次我入住，他们都要从我的卡里扣3.23美元的“杂费”，我经常打电话要求退款。
我们房间里的空调声音像飞机起飞一样，无法换房间。床单上有污渍。浴缸周围发霉。外面有很多奇怪的人。
房间里有强烈的气味
The room had visible mold in multiple
Places and smelled like mildew. The exterior of the hotel had a huge crack in it, like someone had hit it with their car. The staff were friendly, but check in took a very long time.