酒店回复: Hola huésped del hotel:Agradecemos sinceramente que se haya tomado el tiempo de compartir su opinión sobre el Red Roof PLUS+ Gainesville. Su reseña menciona detalles sobre la tarifa de $3.50 por la caja fuerte. Según la política del hotel, se aplicará una tarifa de $3 más impuestos por noche por el uso de la caja fuerte en la habitación. Nos esforzamos por brindar una estancia agradable y sin contratiempos a todos nuestros huéspedes, y lamentamos no haber cumplido con sus expectativas.En Red Roof, la satisfacción del cliente es nuestra máxima prioridad. Esperamos que vuelva a hospedarse con nosotros para que podamos brindarle una mejor experiencia.Muchas gracias,PrincessGerencia de Red RoofEspecialista en RediResponse
4.0分
家庭亲子
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翻译提供方：Google
房间里有强烈的气味
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酒店回复: Estimado huésped:Gracias por compartir sus comentarios sobre su experiencia en Red Roof PLUS+ Gainesville. Lamentamos mucho que haya sentido fuertes olores en su habitación. Sin duda, no es la experiencia que deseamos que nuestros huéspedes tengan. Nos tomamos muy en serio la limpieza y la comodidad, y le pedimos disculpas por no haber estado a la altura de sus expectativas durante su estancia.En su próxima estancia, si tiene algún problema durante su estancia, póngase en contacto con nuestra recepción de inmediato para que podamos solucionarlo y garantizar su comodidad. En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le valoramos como huésped y agradecemos su preferencia. Gracias por compartir sus inquietudes y esperamos que vuelva a hospedarse con nosotros para que podamos brindarle una mejor experiencia.Atentamente,JoeGerencia de Red RoofEspecialista en RediResponse
3.0分
朋友出游
Room needs updating. Bathroom was terrible. Tub stopped up and the tub facet ran when shower was going
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Gainesville. I understand your disappointment with the room's condition and the bathroom concerns. We are committed to making necessary improvements.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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Overall I was in Gainesville with my RV and got this room. It was a busy weekend and the room was terrible. Old filthy flooring was the main reason… But I had water shoes to shower with. Never go back to that hotel
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Gainesville. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the floor you described.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
其他
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The rooms were suppose to be adjoining but they are at opposite ends of hallway. The staff checking in knew I had 2 rooms and acted like she couldn’t switch floors for adjoining rooms. Rooms have roaches.
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Gainesville. We are saddened to read that your stay fell short of your expectations due to the possible state of the rooms and the presence of roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay at Red Roof the next time you re in the area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Hotel is past its prime. Pillows were awful need three just to keep head level. Left early will never use again. If this is a plus I would hate to see a regular Red Roof
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Gainesville. We're sorry to hear about your experience at our property. Your feedback regarding the pillows and the overall condition of the hotel are not the standard we aim for. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we at Red Roof are dedicated to ensuring a more enjoyable stay.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
酒店位置极佳，服务优质
酒店位置很棒，因为我们是来佛罗里达大学的。房间很干净，床也很舒服。但淋浴设施可以更新一下，因为房间都重新装修过了。他们不提供早餐，只有咖啡。泳池不能用，三楼的制冰机也坏了。总的来说，我给他们打5分（满分10分）。
在公寓租约开始前住在这里。这是一个安静祥和的地方，离商场很近。前台接待员很友善。这里没有洗衣服务，尽管附近有一家自助洗衣店（步行有点远）——如果你要住很长时间，请考虑这一点。
很棒的人们。很棒的床。柔软干净的床单和枕头。谢谢你们，我还会再来的。也许还会多租住一晚。前台员工很贴心。总的来说，很棒的体验。
一切都很好，直到他们要求我支付3.50美元的保险箱押金！😱……没错！！！我从来没听说过这种事！在我看来，酒店竟然每晚收费150美元，还不包含早餐，这真是太荒谬了！
房间里有强烈的气味
Room needs updating. Bathroom was terrible. Tub stopped up and the tub facet ran when shower was going
Overall I was in Gainesville with my RV and got this room. It was a busy weekend and the room was terrible. Old filthy flooring was the main reason… But I had water shoes to shower with. Never go back to that hotel
The rooms were suppose to be adjoining but they are at opposite ends of hallway. The staff checking in knew I had 2 rooms and acted like she couldn’t switch floors for adjoining rooms. Rooms have roaches.
Hotel is past its prime. Pillows were awful need three just to keep head level. Left early will never use again. If this is a plus I would hate to see a regular Red Roof