酒店回复: Dear Justin, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Manassas. It's great to hear that you were pleased with the room. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, KamariaRed Roof Management RediResponse Specialist

酒店回复: Hello Nayeli, We take guest safety very seriously and regret to hear about your unsettling experience. Your feedback will be shared with the appropriate team for further review. We apologize for any inconvenience caused and hope you address your concerns directly with our management for a more thorough investigation.

酒店回复: Hello Jamill, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

酒店回复: Hello Eric, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

酒店回复: Hello Wilder,Agradecemos que haya disfrutado de su estancia con nosotros. Esperamos volver a darle la bienvenida en el futuro.

酒店回复: Hello Maybeli,Agradecemos su amable comentario y nos alegra saber que disfrut su estancia con nosotros. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. íGracias por elegir nuestro hotel!