酒店回复: Querida Luz Divina,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el RED ROOF INN SAN ANTONIO E - FROST BANK CENTER. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con el mal olor, el baño sucio y la ducha antideslizante. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes.Gracias nuevamente por publicar tu reseña. Espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de marca en el futuro.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
3.0分
情侣出游
原文
翻译提供方：Google
长途驾驶后过夜的好选择，
1.0分
其他
The room was filthy, ive seen this experiences on the internet butbi never thought ill experience it myself, the sheets and duvet were dirty, had what seemed
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn San Antonio E - Frost Bank Center. It is truly disheartening to learn that the cleanliness of the sheets and duvet fell far short of your standards. This is not the experience we want our guests to have.We appreciate you bringing this to our attention so we can make the necessary improvements. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
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Wasn’t very happy with overall stay
Office management was nice but getting to the room it was dirty. Room wasn’t cleaned at all. I went out and bought cleaning supplies to clean the room. Floors looked like they haven’t been swept or mopped. Restroom was dirty shower wasn’t cleaned also. Was just very disappointed
2.0分
其他
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You get what you pay for.
Upon arriving, we had a good experience with the front office receptionist. That’s about where the good time stops. We got to our room and immediately noticed some stains on the comforter of one bed and what looked like a cigarette burn on the other. The shower floor looked like it had not been cleaned—there was loose dirt and some grass like stuff on the bottom. Toilet and sink looked clean, but when we first entered the bathroom there was a smell. We don’t know if it was from neighbors (we were the only one in our area from what we could tell so probably not neighbors). There were bugs in the room as well. They looked like the little German or baby roaches. TV would not turn on. Service phone looked crusty. AC unit was broken and looked horrible. The beds were okay to sleep on, we just checked all over to make sure no little critters were inside. Room 125. I won’t be going back, that’s for sure.
3.0分
其他
Such a sweet and nice Lady and Gentlemen doing the best they can.
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酒店回复: Dear Danielle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Antonio E - Frost Bank Center. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We're thrilled that you found our friendly staff accommodating during your stay.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
其他
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It was ok
Loved that hotel was so close to the Frost Bank Center, but I needed an iron and we had to go to the office to borrow one, instead of each room having one. Then when I did borrow the iron there were a total of 3 plugs accessible to us, 2 on each side of bed on the lamp and one in the RR and from those 3 only 1 worked.
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酒店回复: Dear Roxanne,Thank you for taking the time to tell us about your experience at the Red Roof Inn San Antonio E – Frost Bank Center. I am sorry that your experience did not meet your expectations. Please accept our apologizes for the hinderance faced with the iron and plug. However, I am happy to see that our location was to your liking. I have brought your feedback to management's attention in an effort to address your concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
1.0分
其他
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Could not cancel
I did not get to stay! I tried to cancel three days previous. My typing was disabled with my virtual agent. The hotel gave me a 1 800 number it repeatedly said that my confirmation number was not valid
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酒店回复: Dear Valued Guest,Thank you for your review. The staff at the RED ROOF INN SAN ANTONIO E - FROST BANK CENTER and I were disappointed that we did not get the opportunity to host you, and that you had difficulty time cancelling your reservation. Nevertheless, our Red Roof team appreciates the time you took to share your feedback as we strive to continuously improve the quality of our services. Thanks again and we hope we get the opportunity to host you in the future.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
1.0分
情侣出游
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I checked in a room with 1 king bed, but upon arriving there was no AC working and the feeling was like in SAUNA. I turned on the AC and it was very slow, in about 30 minutes, I reached out to the front desk with an issue and they gave me another room. Another room was the same and the temperature was at least 90F, I called them again and was told that all rooms are like that, all AC units are shot off before customers' arrival, and customers should turn them on. I was waiting for about 3 hours for the room to be cooled ( arriving at around 2 am, I didn't sleep until approximately 5 am). My Suggestion to all, Its better to spend $15-$20 more and stay at La Quinta or any other simmilar 3 star hotel for your short or even long stay, where you will receive good service, clean rooms, and Of course cool rooms upon arrival. For property staff, to keep your business up and running, you should let all AC units work in your rooms upon customers' arrival. I spent around $90 and its just terrible.
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酒店回复: Dear Rinat,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Antonio E – Frost Bank Center. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the ac in the room. Please accept our sincerest apologizes for any hinderance this may have caused. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
简直是骗局。还不如待在车里。毛巾里有虫子，水冷，没有灯，六个插座都不能用，手机充电或美发工具都坏了。管理人员根本不在乎，因为他们已经拿走了我们的钱。取消了预计的第二晚住宿。别再亏钱了！
床上用品、房间床单的味道很差，浴室很脏，有很多污渍，没有防滑的淋浴非常危险
长途驾驶后过夜的好选择，
The room was filthy, ive seen this experiences on the internet butbi never thought ill experience it myself, the sheets and duvet were dirty, had what seemed
Wasn’t very happy with overall stay
Office management was nice but getting to the room it was dirty. Room wasn’t cleaned at all. I went out and bought cleaning supplies to clean the room. Floors looked like they haven’t been swept or mopped. Restroom was dirty shower wasn’t cleaned also. Was just very disappointed
You get what you pay for.
Upon arriving, we had a good experience with the front office receptionist. That’s about where the good time stops. We got to our room and immediately noticed some stains on the comforter of one bed and what looked like a cigarette burn on the other. The shower floor looked like it had not been cleaned—there was loose dirt and some grass like stuff on the bottom. Toilet and sink looked clean, but when we first entered the bathroom there was a smell. We don’t know if it was from neighbors (we were the only one in our area from what we could tell so probably not neighbors). There were bugs in the room as well. They looked like the little German or baby roaches. TV would not turn on. Service phone looked crusty. AC unit was broken and looked horrible. The beds were okay to sleep on, we just checked all over to make sure no little critters were inside. Room 125. I won’t be going back, that’s for sure.
Such a sweet and nice Lady and Gentlemen doing the best they can.
It was ok
Loved that hotel was so close to the Frost Bank Center, but I needed an iron and we had to go to the office to borrow one, instead of each room having one. Then when I did borrow the iron there were a total of 3 plugs accessible to us, 2 on each side of bed on the lamp and one in the RR and from those 3 only 1 worked.
Could not cancel
I did not get to stay! I tried to cancel three days previous. My typing was disabled with my virtual agent. The hotel gave me a 1 800 number it repeatedly said that my confirmation number was not valid
I checked in a room with 1 king bed, but upon arriving there was no AC working and the feeling was like in SAUNA. I turned on the AC and it was very slow, in about 30 minutes, I reached out to the front desk with an issue and they gave me another room. Another room was the same and the temperature was at least 90F, I called them again and was told that all rooms are like that, all AC units are shot off before customers' arrival, and customers should turn them on. I was waiting for about 3 hours for the room to be cooled ( arriving at around 2 am, I didn't sleep until approximately 5 am). My Suggestion to all, Its better to spend $15-$20 more and stay at La Quinta or any other simmilar 3 star hotel for your short or even long stay, where you will receive good service, clean rooms, and Of course cool rooms upon arrival. For property staff, to keep your business up and running, you should let all AC units work in your rooms upon customers' arrival. I spent around $90 and its just terrible.