Our stay itself was very enjoyable, but sadly the check-out experience left us deeply disappointed. We had booked our stay using a Red Letter Days gift voucher, which had been confirmed in advance. Check-in was smooth, the staff attentive, and the hotel experience lovely — right up until we went to settle our bill. At check-out, we were presented with a final bill that included the room rate, despite it being prepaid through our voucher. When I queried this, the receptionist insisted — repeatedly — that the hotel hadn’t received payment and that I would need to pay and “sort it out” myself with Red Letter Days. I declined, explaining that the booking was already confirmed and paid for. Rather than verifying this efficiently, I was made to stand in reception for around 40 minutes, being told several times that I was responsible for the payment. It was only after the hotel owner became involved that the receptionist finally contacted the booking company — who immediately confirmed my reservation, processed the payment via virtual card, and even verified that it was not a scam, as had been suggested earlier. The whole situation could have been resolved in two or three minutes with basic professionalism and courtesy. Instead, it turned into an embarrassing and unnecessary ordeal that spoiled what had been a special weekend away. I would urge management to ensure that front-of-house staff are properly trained to handle third-party bookings, with clear procedures and contact details readily available. Guests should never be made to feel responsible for resolving internal payment issues. It’s a real shame this incident marred an otherwise lovely stay, as the hotel, location, and earlier service were excellent.
4.0分
其他
Lovely reception staff Tasha and Darren and restaurant server attentive and efficient. Good food and excellent afternoon tea with everything fresh and tasty
4.0分
其他
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Lovely staff
Lovely welcome and the restaurant staff were so friendly. Room was very comfortable and we had everything we need (except a working plug in the bathroom sink?!!)
The only thing we’d like the hotel to think about is the lack of vegetarian options on the dinner menu. There was no vegetarian option printed on the menu - chef did provide something very tasty but there was only one dish available and so we didn’t eat there again after the first night.
Location is great for visiting a student at the uni and very quiet, beds very comfortable. We preferred it to the Merchants Manor and will return.
一座美丽的古老庄园，坐拥壮丽的海景，一直延伸到大海——正如照片中所示。这里环境安静幽静，非常适合放松身心。房间简洁却精致。床很舒服，带淋浴的浴室看起来翻新过，干净整洁。然而，真正让这次住宿体验特别的是工作人员——每个人都非常友好热情，乐于助人。你立刻就有了宾至如归的感觉。食物非常棒：自助早餐应有尽有——你甚至可以点新鲜的粥。晚上，我们一行人享用了一顿三道菜的晚餐，美味可口，精心烹制，份量十足。露台上的奶油茶点对我们其中一位来说更是锦上添花。晚上，我们坐在公共区域，坐在舒适的扶手椅或沙发上，点上一杯葡萄酒，听着轻松的背景音乐——真是太棒了。可惜的是，这里几乎没有什么活动。我们感觉自己几乎孤身一人——这个地方绝对值得更多客人光临。我一定会再来的。
绝佳的环境
舒适的酒店，环境优美。酒店略显陈旧，需要升级改造，但绝对不会让您失望，因为周围环境优美。酒店很干净，但略有异味。食物很棒，但早餐略显单调。
作为有组织的花园之旅的一部分，我们在 Penmorvah Manor Hotel 住了六天。酒店坐落在法尔茅斯郊外，环境优美，海景一览无余。 老板和全体员工都非常有魅力，而且食物也非常美味，厨师也曾在德国工作过两年。我们订的是半膳服务，担心体重增加了。 😉 不幸的是，我们整天都在外面参观花园和公园。这就是为什么我们想回来住几天，安静地了解酒店和周边地区。
我们去办理我89岁祖母的入住手续，他们抱怨我们没能早点到（当时是下午5点），因为工作人员想回家——酒店里没人，而且整晚都不会有人在场。酒店里几乎没有工作人员，所以我祖母独自一人住在偏僻的地方（那里弥漫着污水和霉味）很不舒服，这可以理解。厨师很粗鲁，说他要走了，所以她晚点没法吃晚饭，所以我们说我们宁愿带祖母去有工作人员的地方。他们拒绝退款，但说我们可以以后再用那晚，却没有给我们任何详细信息……于是我们打电话想用我们7个月后支付的那晚，他们说已经过期了，拒绝兑现。难怪酒店空无一人，我无法想象在经历了如此粗鲁的员工和难闻的住宿环境后，还会有人再次预订。我发了个社交媒体来质问他们，但他们不但没有回复我，反而屏蔽了我。这真是一次糟糕的经历，我推荐住在任何地方。太糟糕了。-1 / 10
为了一点额外的钱，我们住在一间小屋里。经过一周的酒店非常受欢迎。非常友好的工作人员！尤其是早餐，食物非常好。我们在酒店吃了晚餐，非常非常好。康沃尔郡正如人们所说的那样美妙。法茅斯就在拐角处。我们在酒店的环境里散步了一些。
经典的乡村酒店由经理理查德经营，他细心、风趣、令人愉快。由一对经常旅行的夫妇私人拥有。厨师以超出预期的标准方式制作了精美的菜单，令人惊叹。杰出的！。工作人员很乐意而且高效。美妙的自然环境和壮观的杜鹃花——我们参观时杜鹃花盛开。虽然路途遥远，但我们仍会继续前行！
与 7 位朋友在露台上美丽的环境中享用神奇的下午茶。细心的工作人员还拍照。令人愉快的茶，甚至布餐巾。谢谢 Penmorvah 让我们感觉很特别。我们满载美味佳肴回家
Our stay itself was very enjoyable, but sadly the check-out experience left us deeply disappointed. We had booked our stay using a Red Letter Days gift voucher, which had been confirmed in advance. Check-in was smooth, the staff attentive, and the hotel experience lovely — right up until we went to settle our bill. At check-out, we were presented with a final bill that included the room rate, despite it being prepaid through our voucher. When I queried this, the receptionist insisted — repeatedly — that the hotel hadn’t received payment and that I would need to pay and “sort it out” myself with Red Letter Days. I declined, explaining that the booking was already confirmed and paid for. Rather than verifying this efficiently, I was made to stand in reception for around 40 minutes, being told several times that I was responsible for the payment. It was only after the hotel owner became involved that the receptionist finally contacted the booking company — who immediately confirmed my reservation, processed the payment via virtual card, and even verified that it was not a scam, as had been suggested earlier. The whole situation could have been resolved in two or three minutes with basic professionalism and courtesy. Instead, it turned into an embarrassing and unnecessary ordeal that spoiled what had been a special weekend away. I would urge management to ensure that front-of-house staff are properly trained to handle third-party bookings, with clear procedures and contact details readily available. Guests should never be made to feel responsible for resolving internal payment issues. It’s a real shame this incident marred an otherwise lovely stay, as the hotel, location, and earlier service were excellent.
Lovely reception staff Tasha and Darren and restaurant server attentive and efficient. Good food and excellent afternoon tea with everything fresh and tasty
Lovely staff
Lovely welcome and the restaurant staff were so friendly. Room was very comfortable and we had everything we need (except a working plug in the bathroom sink?!!)
The only thing we’d like the hotel to think about is the lack of vegetarian options on the dinner menu. There was no vegetarian option printed on the menu - chef did provide something very tasty but there was only one dish available and so we didn’t eat there again after the first night.
Location is great for visiting a student at the uni and very quiet, beds very comfortable. We preferred it to the Merchants Manor and will return.