酒店回复: On behalf of the entire hotel team, I want to apologize for your experience at our hotel.We take all ADA requests as priority and not having the room available due to another guest extending is not acceptable. I am sorry it took so long to get you accommodated in a room as we tried to do everything in our power to ensure you had a room that met your needs.We hope to welcome you again soon.
酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience of having a hote room is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
酒店回复: Thank you for your feedback. We sincerely apologize for the mystery noise during your stay. We do hope you give us a second chance to provide a quiet stay when your travels return you to Raleigh.
酒店回复: Thanks for staying with us and for the 5 star review. We look forward to seeing you again soon.
5.0分
商务出差
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Clean, comfortable, convenient, close to good food options. Breakfast was not free so I didn’t eat breakfast but free coffee (other than the one pod in the room) would have been nice. Otherwise everything was great.
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酒店回复: Thank you for your feedback. We will certainly follow up with our housekeeping team to ensure coffee supplies are full in our rooms. Appreciate you staying with us!
5.0分
情侣出游
The room was extremely clean, and the amenities were awesome! The staff was also delightful!
酒店回复: Thanks for the kind remarks, we are glad you enjoyed everything!
4.0分
其他
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Rooms are very spacious and clean. Comfortable bed, bathroom and quiet environment. Very close to airport and highways.
Definitely would recommend it and will stay there again!
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酒店回复: So happy to read your comments, we look forward to hosting you again!
5.0分
其他
Staff is is very helpful. Room was clean and spacious. The food from the bistro was great breakfast and dinner. Will definitely return my next trip to Raleigh.
酒店回复: Happy to see you enjoyed your stay, we hope to see you again!
中规中矩，客房2天打扫一次卫生，空调声音大
我预订了无障碍淋浴间，并提前一天直接打电话到酒店确认。酒店代表态度傲慢粗鲁。抵达后没有无障碍淋浴间。花了30分钟甚至更长时间才在另一家姐妹酒店找到。账单没有调整
酒店非常热，房间温度设定为 66 度，但仍然很热，浴室也没有打扫，要求前台换一下，但一直没有得到答复
非常吵，维修人员找不到噪音的来源，房间已售罄，无法换房间。只能住在一个吵闹的房间里。听起来像是半夜在施工。
房间里有一股脏袜子味。不推荐。
伟大的
Clean, comfortable, convenient, close to good food options. Breakfast was not free so I didn’t eat breakfast but free coffee (other than the one pod in the room) would have been nice. Otherwise everything was great.
The room was extremely clean, and the amenities were awesome! The staff was also delightful!
Rooms are very spacious and clean. Comfortable bed, bathroom and quiet environment. Very close to airport and highways.
Definitely would recommend it and will stay there again!
Staff is is very helpful. Room was clean and spacious. The food from the bistro was great breakfast and dinner. Will definitely return my next trip to Raleigh.