Very happy with my stay. The room was very clean. Bathroom needs a little update, but was clean. Bed and linens were luxurious. Service was excellent all the way around. Free breakfast was terrific. Lots of choices. Parking was great. Wonderful location. Will stay there again.
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酒店回复: Thank you for your review! Our staff appreciates all of your kind words.
4.0分
商务出差
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The room was clean, but the heat didn’t work and there wasn’t any soap. I’m giving a better than normal rating because the staff did fix the issue with the heat fairly quick. Kudos to the maintenance staff!
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酒店回复: Very sorry to hear about the heat issues in your room during your room during your stay. However, I'm glad to hear we were able to make it right. We hope to see you back here in the future!
4.0分
其他
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The property is aging....our sink had cracks in it...the tile in front of the toilet had broken and missing some tile...the toilet was low and took a while to flush...the couch was low...the 2 rooms were nice and the king bed was very comfortable...the hot tub was on but not able to jet fully...and it was in need of cleaning as was the pool...the elevator was very scratched up on the door and wall...the breakfast was ok...had a good selection and offered Starbucks coffee...Overall we enjoyed our room and 3 night stay as it was Thanksgiving...our room was very very quiet on the 4th floor...416
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酒店回复: Thank you for the review! I'm glad you enjoyed your stay with us over Thanksgiving, though I do apologize for the few issues you had. I can assure you we are and will continue to make updates to our property to make sure you have the best stay!
4.0分
情侣出游
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I booked through ******* and the all inclusive price I booked at wasn’t what I was charged. They included a a day Parking Fee. So we paid more than expected. No where or no one told me about this fee.
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酒店回复: I am sorry to hear you weren't made aware of the parking fee. We have a sign at the desk as well as it being listed on our website, but we will speak with our staff about making guests aware at check-in, so that it doesn't feel like a hidden charge. Thank you for your review!
3.0分
家庭亲子
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Check-in was good. Check-out was good. Property is in a great location across from John Deere Junction, along the river. Art on walls in suite, nice. The same big print in two different rooms, lazy. Toilet wonky. Bathroom ceiling repair looks less than skilled and over some leaking that could still be present. Tiny fridge that froze everything in it. TVs were the most basic. Hot tub was warm but not able to turn on to bubble. Breakfast was lacking options and quality. Free beverage (pop or water) is a joke for a VIP bonus.
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酒店回复: I'm glad to hear that the location was what you were looking for as well as having a good check-in/check-out. However, I am sorry about the issues you experienced on our property. We appreciate hearing from guests so that we know what we can improve on, and are always open to new suggestions. Thank you for your review!
5.0分
家庭亲子
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one complaint ... no grab bar for getting in and out of shower... I've had a heart attack and am on blood thinners ... no one takes a phone to the shower so if I fell I couldn't get help ....... Grab bar please!! I steadied myself holding on to the shower curtain bar which is not safe .... Brag bar please!
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酒店回复: Thank you for bringing this to our attention. It will be something we'll have to look into for the future.
3.0分
情侣出游
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The room was in good condition and the staff was good, but I reserved a king size room and had to settle for a queen size handicapped room which I should have been upgraded to a suite I feel. There was no feeling of accommodation on my part. I won't be staying there again.
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酒店回复: I am so sorry that you felt less than accommodated. Unfortunately, we had a sold out night and were unable to upgrade you to a suite. Otherwise that would not have been an issue at all. The room that you had reserved was initially a King handicap room, although we did not have the king room. I hope that you will change your mind and give us another try in the future.
2.0分
其他
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The pool was ice cold, so cold none could swim. No hot water in our sink in the bathroom. Also sink cracked and needed replaced. Location is really great tho. Have stayed here before just pretty disappointing this time.
5.0分
家庭亲子
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Always a good time there. Lobby and breakfast is always great. Our oldest son works at the arena right next to the building and it’s just completely convenient to that location.
5.0分
其他
Room was perfectly cleaned and beautiful! Everything was comftable, especially the bed!!!
Very happy with my stay. The room was very clean. Bathroom needs a little update, but was clean. Bed and linens were luxurious. Service was excellent all the way around. Free breakfast was terrific. Lots of choices. Parking was great. Wonderful location. Will stay there again.
The room was clean, but the heat didn’t work and there wasn’t any soap. I’m giving a better than normal rating because the staff did fix the issue with the heat fairly quick. Kudos to the maintenance staff!
The property is aging....our sink had cracks in it...the tile in front of the toilet had broken and missing some tile...the toilet was low and took a while to flush...the couch was low...the 2 rooms were nice and the king bed was very comfortable...the hot tub was on but not able to jet fully...and it was in need of cleaning as was the pool...the elevator was very scratched up on the door and wall...the breakfast was ok...had a good selection and offered Starbucks coffee...Overall we enjoyed our room and 3 night stay as it was Thanksgiving...our room was very very quiet on the 4th floor...416
I booked through ******* and the all inclusive price I booked at wasn’t what I was charged. They included a a day Parking Fee. So we paid more than expected. No where or no one told me about this fee.
Check-in was good. Check-out was good. Property is in a great location across from John Deere Junction, along the river. Art on walls in suite, nice. The same big print in two different rooms, lazy. Toilet wonky. Bathroom ceiling repair looks less than skilled and over some leaking that could still be present. Tiny fridge that froze everything in it. TVs were the most basic. Hot tub was warm but not able to turn on to bubble. Breakfast was lacking options and quality. Free beverage (pop or water) is a joke for a VIP bonus.
one complaint ... no grab bar for getting in and out of shower... I've had a heart attack and am on blood thinners ... no one takes a phone to the shower so if I fell I couldn't get help ....... Grab bar please!! I steadied myself holding on to the shower curtain bar which is not safe .... Brag bar please!
The room was in good condition and the staff was good, but I reserved a king size room and had to settle for a queen size handicapped room which I should have been upgraded to a suite I feel. There was no feeling of accommodation on my part. I won't be staying there again.
The pool was ice cold, so cold none could swim. No hot water in our sink in the bathroom. Also sink cracked and needed replaced. Location is really great tho. Have stayed here before just pretty disappointing this time.
Always a good time there. Lobby and breakfast is always great. Our oldest son works at the arena right next to the building and it’s just completely convenient to that location.
Room was perfectly cleaned and beautiful! Everything was comftable, especially the bed!!!