酒店回复: Dear Leslie, Thank you for your continued loyalty and kind words about your visits to Extended Stay America. We're thrilled to hear that our staff and manager consistently provide helpful and exceptional service. It's always a pleasure to welcome you, and we look forward to your next stay with us.Sincerely,Hotel Management
1.0分
家庭亲子
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Extremely dirty. Shower had hair and mold it almost every screw or fixture had rust on it possible spit or some other bodily fluid on wall. Highly do not recommended staying let alone extending your stay
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酒店回复: Dear Colleen, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
1.0分
其他
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Smelly and Nasty
The hotel carpet in the hallway leading to rooms is smelly and filthy. The room
bath tub very dirty. The kitchen was dirty and refrigerator was banged up, the desk chair was soiled and dirty, the carpet had holes in it in the room. The area to hang your clothes had rust on it. It was just grossed. We check in and out within minutes of the hotel.
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酒店回复: Dear Mischa, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
2.0分
朋友出游
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We arrived after 11PM, and found the check-in desk completely closed; a metal pull-down gate sealed the counter. We had to use the phone in the entry (which is between two sets of glass doors) to call for a front desk attendant. The phone should be on the desk with sign that instructs what to do when there is no one at the check-in desk. The room was missing the t.v. remote control. There were no hand towels, and there wasn't a tissue box. The fridge was beaten up & dented. We were also informed that that there was no complementary breakfast, as it was advertised in the room's listing, on *******. Although the room was mostly clean, and the staff was friendly, the lack of the above mentioned accommodations made it a somewhat disappointing stay.
My experience with Extended Stay Suites in other cities was much better than this one. Therfore, I do not recommend this hotel.
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酒店回复: Dear Sal, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
2.0分
情侣出游
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Office was not open 90% of the time we were there and was told that we were allowed one towel per person unless we wanted to pay for extra. There was no soap, shampoo or anything in the bathroom or small sink. What a joke of a property and is not as advertised
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酒店回复: Dear Vince, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. As a select suite property, we are limited in the amenities we offer. Details of each are shared on our updated website. We are sorry you were not aware of it. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management
2.0分
其他
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I was very tired 😴
We checked in late so I had to wait in the lobby for someone to come check me in. He brought a laptop to the lobby to do my check in and scan my license and while doing so he allowed a guest to stand beside him and look at my information 😡
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酒店回复: Dear Michael, We appreciate you bringing this to our attention. Your comfort and privacy are very important to us, and we regret that your check-in did not feel as secure as it should have. Thank you for sharing this experience, as it helps us ensure our process remains both welcoming and respectful of guest confidentiality. We hope you’ll consider staying with us again so we can provide you with the smooth and restful experience you deserve.Sincerely,Hotel Management
1.0分
其他
I have been here before about a year ago and it has taken a turn. This is probably the worst hotel I’ve ever been in.
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酒店回复: Dear Sandra, Thank you for sharing your feedback with us. It's disappointing to know we fell short of expectations, especially from a returning guest. There is nothing more important to us than ensuring that our guests have a comfortable and relaxing stay, and we regret that we failed to demonstrate this during your time with us. We hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
1.0分
情侣出游
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First off it is a bad smell in the walk way into the property. when you check in you find out that you have to pay $1.75 to exchange your towels if you want clean towels per each one. If you want any type of utensils or cookware that is stated is available inside the unit, you have to pay an additional $25 for each one. and return it when you’re done with no refund. Our bed was not made. It was still covered in plastic from where it was purchased. We had to make our own bed. The refrigerator was not plugged in and was warm so we had to wait for it to warm up before we could put any of our cold goods that we brought in off of our trip. The lamp shades were still covered in plastic and started to smell once we turned the lamps on and noticed that they had a plastic covering still on the lampshades. The floor was dirty. The shower was dirty. I will not ever stay here again a complete waste of my money.
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酒店回复: Dear Christopher, We sincerely apologize for the numerous issues you experienced, including the unpleasant odor, additional charges for towels and cookware, unmade beds, and cleanliness concerns. Your comments have been shared with our housekeeping and management teams for immediate action. We understand how frustrating these problems must have been and regret that your stay did not meet expectations. Your feedback is invaluable as we work to improve. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
从我办理入住到退房，我都感觉这里就像家一样。他们非常乐于助人，总是给予热情洋溢的欢迎。我们入住时房间又好又干净，而且客房服务员 Consuela 总是竭尽全力确保我们所需的一切！我绝对会随时再来入住的！
服务态度很好
我每次去城里参观都会住在这里。工作人员非常友善，乐于助人，经理做得非常好
Extremely dirty. Shower had hair and mold it almost every screw or fixture had rust on it possible spit or some other bodily fluid on wall. Highly do not recommended staying let alone extending your stay
Smelly and Nasty
The hotel carpet in the hallway leading to rooms is smelly and filthy. The room
bath tub very dirty. The kitchen was dirty and refrigerator was banged up, the desk chair was soiled and dirty, the carpet had holes in it in the room. The area to hang your clothes had rust on it. It was just grossed. We check in and out within minutes of the hotel.
We arrived after 11PM, and found the check-in desk completely closed; a metal pull-down gate sealed the counter. We had to use the phone in the entry (which is between two sets of glass doors) to call for a front desk attendant. The phone should be on the desk with sign that instructs what to do when there is no one at the check-in desk. The room was missing the t.v. remote control. There were no hand towels, and there wasn't a tissue box. The fridge was beaten up & dented. We were also informed that that there was no complementary breakfast, as it was advertised in the room's listing, on *******. Although the room was mostly clean, and the staff was friendly, the lack of the above mentioned accommodations made it a somewhat disappointing stay.
My experience with Extended Stay Suites in other cities was much better than this one. Therfore, I do not recommend this hotel.
Office was not open 90% of the time we were there and was told that we were allowed one towel per person unless we wanted to pay for extra. There was no soap, shampoo or anything in the bathroom or small sink. What a joke of a property and is not as advertised
I was very tired 😴
We checked in late so I had to wait in the lobby for someone to come check me in. He brought a laptop to the lobby to do my check in and scan my license and while doing so he allowed a guest to stand beside him and look at my information 😡
I have been here before about a year ago and it has taken a turn. This is probably the worst hotel I’ve ever been in.
First off it is a bad smell in the walk way into the property. when you check in you find out that you have to pay $1.75 to exchange your towels if you want clean towels per each one. If you want any type of utensils or cookware that is stated is available inside the unit, you have to pay an additional $25 for each one. and return it when you’re done with no refund. Our bed was not made. It was still covered in plastic from where it was purchased. We had to make our own bed. The refrigerator was not plugged in and was warm so we had to wait for it to warm up before we could put any of our cold goods that we brought in off of our trip. The lamp shades were still covered in plastic and started to smell once we turned the lamps on and noticed that they had a plastic covering still on the lampshades. The floor was dirty. The shower was dirty. I will not ever stay here again a complete waste of my money.