Staff ******. Got locked out of the room and took 15 min to find someone to help. Literally had to go into the bar and get them to find someone. And then she was rude like I was inconviencing her.
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酒店回复: Thank you for your feedback. We are truly sorry to hear about the inconvenience you experienced you faced. This is not the level of serve we aim to provide. We take your comments seriously and we will address this with our team to ensure it does not happen again. We appreciate your bringing this to our attention and hope you'll give us another chance to make it right.
3.0分
其他
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Good: the bed was comfy, the floor was not carpeted, it had a table.
Bad: my toddler found a random pill on the floor and almost ate it. There was also a dried up muffin wrapper by the bed so it probably hasn't been swept in a while. The toilet didn't flush, the sink was clogged and took forever to drain, the wifi didn't work in our room. There's also a bar inside the hotel which is cool but there's no locks on doors coming from it so literally anyone has access to the rooms which i found sketchy. At least it was a cheap room.
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酒店回复: Hello Jessica. We are so sorry to hear about the issues you had during your stay. Please know, we will make the appropriate changes so future guests do not have to have the issues that you had. Thank you, and we hope you will give us another chance next time.
2.0分
其他
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Staff was fine, no concerns there.
They were helpful switching rooms when my first room stunk of fresh smoke.
They are "in the process of remodeling"
For a non-smoking hotel, the smell of smoke was everywhere.
Walking to my room after midnight was sketchy as the hallway lights were off.
Room was fine. Definitely needs new carpeting.
Breakfast was... stale. Stale "Frosted Flakes", Stale biscuits for biscuits and lukewarm gravy. Coffee- Stale.
The bar area seemed fine and busy for the Bison game.
Lot's of potential if remodeling goes well and upscales.
I recognize you get what you pay for...
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear our staff was helpful, but we’re truly sorry for the issues you encountered during your stay. The smoke odor you experienced is unacceptable for our non-smoking property, and we’ve addressed this with our team to ensure rooms are properly inspected. We are also working through hallway lighting and carpet upgrades as part of our ongoing remodel to improve overall comfort and safety.We appreciate your honest feedback regarding breakfast as well — this has been shared with our kitchen team so we can make immediate improvements. We’re happy to hear you enjoyed the bar atmosphere, and we agree the property has a lot of potential as renovations continue. Thank you again for your input, and we hope to provide you with a much better experience on a future visit.
4.0分
其他
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What did not stand out… is how difficult it was to find our 1st room which when we found it was not clean. The 2nd room was hard to find as it had an outdoor entry only. It was a maze to locate both rooms. Not cool.
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酒店回复: Thank you for your feedback. We apologize for the difficulties you experienced finding your room and for the cleanliness issue. We're currently working on improving our signage and cleaning procedures to ensure a better experience for our guests. We are also working on phase 1 of our full hotel renovation, and e have lots of exciting changes and improvements coming! We hope to have the opportunity to welcome you back and provide a much smoother stay.
5.0分
其他
Older hotel, but pool/hot tub were fabulous and rooms clean. Good breakfast too and reasonable price
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酒店回复: Hi Ruth. Thanks for the 10/10! We are so happy you enjoyed your stay! See you next time!
4.0分
情侣出游
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easy check-in and check-out. clean enough, quiet. pool was great, but jacuzzi/hot tub wasn't working, bummer as that's why we chose to spend an overnight at your hotel.
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酒店回复: Thank you for taking the time to leave us a review. We are glad to see that the majority of your stay with us was good. Please accept our apologies for the inconvenience of our hot tub being down during your stay - we know how frustrating this can be. We hope you will give us another chance in the future to better serve you.
4.0分
其他
Hold place being renovated hard to find your way around. Breakfast was mediocre, but overall not bad for the price.
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酒店回复: Hello Brian, Thanks for noticing the renovations taking place at the hotel - we have a lot of exciting things coming soon! We hope you see you next time you are in town!
1.0分
其他
Room was fine. But the bed was absolutely disgusting the sheets and pillowcases were absolutely filthy looked like they haven't washed in a year
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酒店回复: Hi Aaron. We apologize about the issues during your stay. We will address them with the team, and make all changes necessary so these things do not happen in the future.
他们刚翻修过，换了新老板，前台接待员非常友好，还提供免费早餐。
床不太舒服。房间又冷又漏风。因为房间漏风，暖气一直开着。早餐还算可以，只是香肠是冷的，麦片配的是脱脂牛奶。毯子很差劲。
Staff ******. Got locked out of the room and took 15 min to find someone to help. Literally had to go into the bar and get them to find someone. And then she was rude like I was inconviencing her.
Good: the bed was comfy, the floor was not carpeted, it had a table.
Bad: my toddler found a random pill on the floor and almost ate it. There was also a dried up muffin wrapper by the bed so it probably hasn't been swept in a while. The toilet didn't flush, the sink was clogged and took forever to drain, the wifi didn't work in our room. There's also a bar inside the hotel which is cool but there's no locks on doors coming from it so literally anyone has access to the rooms which i found sketchy. At least it was a cheap room.
Staff was fine, no concerns there.
They were helpful switching rooms when my first room stunk of fresh smoke.
They are "in the process of remodeling"
For a non-smoking hotel, the smell of smoke was everywhere.
Walking to my room after midnight was sketchy as the hallway lights were off.
Room was fine. Definitely needs new carpeting.
Breakfast was... stale. Stale "Frosted Flakes", Stale biscuits for biscuits and lukewarm gravy. Coffee- Stale.
The bar area seemed fine and busy for the Bison game.
Lot's of potential if remodeling goes well and upscales.
I recognize you get what you pay for...
What did not stand out… is how difficult it was to find our 1st room which when we found it was not clean. The 2nd room was hard to find as it had an outdoor entry only. It was a maze to locate both rooms. Not cool.
Older hotel, but pool/hot tub were fabulous and rooms clean. Good breakfast too and reasonable price
easy check-in and check-out. clean enough, quiet. pool was great, but jacuzzi/hot tub wasn't working, bummer as that's why we chose to spend an overnight at your hotel.
Hold place being renovated hard to find your way around. Breakfast was mediocre, but overall not bad for the price.
Room was fine. But the bed was absolutely disgusting the sheets and pillowcases were absolutely filthy looked like they haven't washed in a year