酒店回复: We sincerely apologize for the confusion regarding the additional charges during your registration. We strive to provide clear and transparent pricing, and we regret that this was not your experience. Please reach out to our customer service team so we can address this issue and ensure a better experience moving forward. Thank you for bringing this to our attention.
酒店回复: Hello Juan,I'm glad you found our hotel property spacious and comfortable. I'm truly sorry you had to experience loud music at 3am.- that's not the experience we want for our guests. I will certainly look into this to prevent this from happening again.I hope we have the opportunity to welcome you back in the future and provide you with a quieter, more relaxing stay.Thank you for choosing our property. We look forward to seeing you again soon!
酒店回复: Dear Maria,Thank you for taking the time to share your feedback regarding your recent stay with us. We acknowledge your concerns about the maintenance of our green areas and will ensure the overall aesthetic and experience for our guests. Additionally, we recognize the importance of adequate lighting in our parking lot; we will review this aspect to ensure safety and comfort during nighttime hours. Thank you once again for bringing these matters to our attention. We hope you consider staying with us again so that we can provide you with an improved experience reflective of your valuable feedback.
4.0分
其他
原文
翻译提供方：Google
对周边环境满意
还算满意，只是一楼的餐厅和酒吧太吵，不太舒服。
酒店回复: 感谢您的反馈！
1.0分
其他
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Every day I have problems with a new reservation for my room, and I have to kindly ask them not to wake me up and put up the do not disturb sign, but they still wake me up. This is horrible for someone who is being treated for depression and trying to regulate their sleep.
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酒店回复: Dear Brisa,We sincerely apologize for the disruptions you've experienced during your stay. It’s concerning to hear that our team has not respected your request for peace and quiet, especially while you are managing important health needs. Please know that we take this matter seriously and will address it with our staff to ensure better communication regarding do not disturb signs in the future. Your comfort is important to us, and we appreciate your feedback as it helps us improve our services.
5.0分
朋友出游
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The room was a fairly good size, it was clean but a bit rundown. The bed was comfortable There are resort fees which this place should not get to charge the resort must have been from 49 years ago. This is no resort if that is what you expect. It is clean and cheap.
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酒店回复: Thank you for sharing your feedback! We're glad to hear that you found the room clean and the bed comfortable. We appreciate your comments about the resort fees and will take them into consideration as we strive to improve our guests' experiences. Your insights are valuable to us, and we hope to welcome you back in the future!
5.0分
其他
Stayed to ere two times an it is getting better because the first stay was not great second time was a tid bit better!
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酒店回复: Thank you for sharing your experience with us! We're thrilled to hear that your second stay was an improvement over the first. Your feedback is invaluable as we strive to enhance our services, and we look forward to welcoming you back for an even better experience in the future as we continue to improve!
1.0分
其他
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OMG 😳
Terrible experience , first time checking out and getting another room . The front desk staff was helpful but limited on what they could do & overworked .
First off , checking in I was sceptical since the Lobby was full of a lot of loud people . I checked in anyways and when I got to my room I noticed my TV was missing from the wall but the remote was still on the dresser. There was a Simon says (seriously) on my nightstand for entertainment… as I was trying to relax in my room with no tv , a family of 5 opened my door because they had the same key and room number ??
They said I was in their room but I showed them my keycard & we realized we had been given the same room. I was there first so they went away, I had plans that evening and at that time decided I didn’t feel comfortable leaving anything in my room . I took my stuff downstairs & tried to find something that would make this hotel doable, unfortunately I found more trains to leave . Very run down and it’s in a bad area
I ended up checking out after 2hrs and got a new room elsewhere where I was happy .
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酒店回复: We sincerely apologize for the issues you experienced during your stay. It’s unacceptable that you were given the same room as another guest and that your TV was missing. We also regret the noise and safety concerns you encountered. Your feedback highlights areas where we need to improve, and we appreciate you bringing these matters to our attention. We’re committed to addressing these issues to ensure a better experience for future guests. Thank you for sharing your honest review.
如果能打零星，我一定会给零星。从我到达的那一刻起，这家酒店就看起来完全被废弃和忽视了。这里感觉就像一座鬼城，几乎看不到工作人员，但奇怪的是，我注意到有些人似乎长期住在这里。我遇到的少数几名员工都毫无干劲，也不愿意提供任何帮助。
我的房间又脏又破。到处都是灰尘和污垢，连基本的洗漱用品都缺失或损坏了。所有的灯都没有灯泡，房间一片漆黑。浴室最糟糕：上一个客人用过的卫生纸卷竟然没有更换——简直恶心到极点，完全不能接受。
更过分的是，半夜火警响了，持续了将近一个小时。我被惊醒，等了半天他们才把它关掉。这简直是半夜的一场闹剧，酒店管理层没有给出任何道歉或解释。
最后，价格是压垮我的最后一根稻草。这个破地方竟然每晚收取如此离谱的费用，换来的却是如此噩梦般的体验。我从未被一家酒店坑得这么惨。总之：离这家酒店越远越好——无论你多么绝望，它都根本不值得。
房子还可以
我希望没有隐藏费用。因为除了付款之外，我注册时还额外支付了30美元，但购买时却显示没有额外费用。
房间宽敞、舒适。不幸的是，我们的运气很差，凌晨 3 点邻居打开音乐把我们吵醒了。我们不得不敲墙让他把音乐关掉。这样，他们的谈话全部都能被听到了。
需要对绿化区域、停车场照明、双语工作人员和房间进行更好的维护。浴室需要桌子来放置浴室物品，保险箱不能用。
对周边环境满意
还算满意，只是一楼的餐厅和酒吧太吵，不太舒服。
Every day I have problems with a new reservation for my room, and I have to kindly ask them not to wake me up and put up the do not disturb sign, but they still wake me up. This is horrible for someone who is being treated for depression and trying to regulate their sleep.
The room was a fairly good size, it was clean but a bit rundown. The bed was comfortable There are resort fees which this place should not get to charge the resort must have been from 49 years ago. This is no resort if that is what you expect. It is clean and cheap.
Stayed to ere two times an it is getting better because the first stay was not great second time was a tid bit better!
OMG 😳
Terrible experience , first time checking out and getting another room . The front desk staff was helpful but limited on what they could do & overworked .
First off , checking in I was sceptical since the Lobby was full of a lot of loud people . I checked in anyways and when I got to my room I noticed my TV was missing from the wall but the remote was still on the dresser. There was a Simon says (seriously) on my nightstand for entertainment… as I was trying to relax in my room with no tv , a family of 5 opened my door because they had the same key and room number ??
They said I was in their room but I showed them my keycard & we realized we had been given the same room. I was there first so they went away, I had plans that evening and at that time decided I didn’t feel comfortable leaving anything in my room . I took my stuff downstairs & tried to find something that would make this hotel doable, unfortunately I found more trains to leave . Very run down and it’s in a bad area
I ended up checking out after 2hrs and got a new room elsewhere where I was happy .