I had one night at this hotel on a business trip. The service was outstanding, however, this is generally the case in India. I was greeted kindly by efficient bus staff, and directed to check in. The check in process was a bit long. The woman at check in had many questions about my travel visa, although she couldn’t tell me why it mattered. I asked “would you turn me away if I didn’t have a visa?” She responded “no.” It begs the question why she asked. The room is okay. Like many Indian hotels, it was that “smell of humidity” like you experience at a tropical resort. Perhaps because the AC could not get any lower than 22 degrees. Here’s a tip for hotel: cold AC in rooms helps remove humidity. Otherwise, the room was average. A nice big bed, big pillows a d lots of seating. The couch provided was very comfortable. Indian hotels need to up their toilet game, and this hotel is no different. There are toilets out there that actually flush and don’t require six attempts to “get it all down.” The TV had a remote control, but only controlled the channels. It couldn’t turn off the actual TV, which requires getting up and doing it on the set - annoying when you’re about to fall asleep. Their restaurant, however, was spectacular. The staff were amazing and accommodating. Despite a menu of nearly all plant based foods, they prepared me grilled chicken breast and vegetables to align with my keto diet. My work colleagues all had plenty of local dishes to enjoy, and we happily stayed for over two hours. My only restaurant complaint was the speed of drink service. It took over 15 minutes for our beer to arrive. Finally, the worst part (at least for me as a large, Canadian ***) was the stifling heat of the common areas. The foyer, restaurant and gym were at a sauna for me, and I dripped sweat everywhere outside of my modesty cooler room. Still, for the price, I do recommend this hotel.
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酒店回复: Dear Guest , Thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to hear that you found our service outstanding and enjoyed the accommodations provided by our restaurant staff. Your commendation for their efforts is greatly appreciated. We acknowledge your feedback regarding the check-in process and the inquiries related to travel visas. While these protocols are in place for compliance purposes, your concerns regarding their necessity have been duly noted. We apologize for the discomfort you experienced due to the room temperature and humidity, as well as the issues with the toilet facilities and television remote. Your comments will be considered as we continuously strive to improve our guest experience. Additionally, we appreciate your feedback about the temperature in the common areas, and we will take your observations into account. Thank you for recommending our hotel despite these challenges. Wishing you all the best in your future travels. Best regards, Anil Chavan General Manager , Novotel Imagicaa Khopoli
我最近入住了诺富特伊玛吉卡霍普利酒店，它几乎在所有方面都超出了我的预期。酒店员工非常热情专业，让办理入住手续既顺利又高效。房间一尘不染，现代化且设施齐全，我需要的一切应有尽有，包括快速Wi-Fi、舒适的床和宽敞的浴室。
早餐自助餐是亮点之一——种类丰富、新鲜，能满足各种饮食需求。酒店还配备了一流的设施，包括维护良好的健身房和令人放松的水疗区。地理位置也很理想，步行即可到达主要景点和公共交通站点。
唯一的小缺点是晚上街道上有点吵，但这并没有严重影响我的睡眠。
总的来说，我强烈推荐诺富特伊玛吉卡霍普利酒店，无论是商务出行还是休闲度假都非常适合。我肯定会再次入住！
非常好，性价比很高。非常好，性价比很高。非常好，性价比很高。
住得很愉快。
糟糕透顶的体验——名不副实的五星级酒店
这绝对是我住过的最糟糕的酒店之一，这家酒店居然自称五星级酒店，简直令人震惊。
房间状况极其糟糕——到处都是污渍，浴室脏兮兮的，而且浴室门还坏了。阳台被锁上了，根本无法使用，而预订时酒店对此只字未提。基本的维护工作显然被忽视了。
水壶旁边的电源插座坏了，导致水壶无法使用。更糟糕的是，我的名字被错误地登记成了别人的名字，这完全不可接受，也暴露出酒店在客户服务方面的严重疏忽。
每次我们提出投诉，工作人员的回应都只是敷衍地说一声“对不起”，没有任何解决方案，没有任何责任感，也没有任何补救措施。没有实际行动的道歉毫无意义。
我们是在看到谷歌上的好评后才预订这家酒店的，但根据我们的实际体验，那些好评完全是误导性的，甚至是虚假的。这家酒店根本达不到五星级标准——无论是清洁度、服务还是专业性。
非常失望。这根本不是一家真正的五星级酒店该有的样子。我强烈建议大家预订前三思。
酒店很棒，孩子们玩得很开心。员工非常热情周到。所有食物都很美味，只是价格偏高。
最好去伊玛吉卡游玩。那里有游泳池、草坪、儿童游乐室，还有不错的早餐选择。
设施不错，食物也还可以。
非常适合带孩子和家人来玩
对于当地顾客来说，这家酒店可能很棒，但对于雅高集团旗下的酒店来说，它真的很平庸，根本达不到真正的五星级酒店的水平。我对这家酒店的卫生和整体清洁度感到非常失望： - 晚上在餐厅吃完饭后，我整晚都不舒服 - 早餐时，你不应该把黄油放在烤面包机旁边，这是基本的食品安全规则。黄油必须始终是新鲜的 - 很多服务员根本不掌握服务技巧......最起码要保持手和指甲干净 - 厨师在厨房里使用手机。这是没有必要的，因为它是细菌传播源，这是防止顾客生病的基本规则 - 房间非常潮湿，地板很粘，淋浴喷头一半坏了 简而言之，如果您是国际客户，请避开这家酒店
I had one night at this hotel on a business trip. The service was outstanding, however, this is generally the case in India. I was greeted kindly by efficient bus staff, and directed to check in. The check in process was a bit long. The woman at check in had many questions about my travel visa, although she couldn’t tell me why it mattered. I asked “would you turn me away if I didn’t have a visa?” She responded “no.” It begs the question why she asked. The room is okay. Like many Indian hotels, it was that “smell of humidity” like you experience at a tropical resort. Perhaps because the AC could not get any lower than 22 degrees. Here’s a tip for hotel: cold AC in rooms helps remove humidity. Otherwise, the room was average. A nice big bed, big pillows a d lots of seating. The couch provided was very comfortable. Indian hotels need to up their toilet game, and this hotel is no different. There are toilets out there that actually flush and don’t require six attempts to “get it all down.” The TV had a remote control, but only controlled the channels. It couldn’t turn off the actual TV, which requires getting up and doing it on the set - annoying when you’re about to fall asleep. Their restaurant, however, was spectacular. The staff were amazing and accommodating. Despite a menu of nearly all plant based foods, they prepared me grilled chicken breast and vegetables to align with my keto diet. My work colleagues all had plenty of local dishes to enjoy, and we happily stayed for over two hours. My only restaurant complaint was the speed of drink service. It took over 15 minutes for our beer to arrive. Finally, the worst part (at least for me as a large, Canadian ***) was the stifling heat of the common areas. The foyer, restaurant and gym were at a sauna for me, and I dripped sweat everywhere outside of my modesty cooler room. Still, for the price, I do recommend this hotel.