酒店回复: Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience
1.0分
商务出差
展开
I was staying alone, say 7 stars thought it would be safe. As soon as I get there a man tells me he’s gonna come to my room later then about midnight I hear loud knocking on the door.
5.0分
其他
展开
The only problem I had with the room was the hardwood floor was very dirty. I could see dirt & dust on the floor and the soles of my clean white socks were very dirty like it hadn't been mopped in a long time. I never go barefoot in a hotel room anyway. Other than that, the rest of the room seemed to be clean. The bathroom sink & tub were clean.
4.0分
其他
展开
No frills hotel, comfortable and clean.
The rooms are good for the price. Family stayed due to appointments at Baptist. Will definitely stay here again. Staff is friendly and helpful.
展开
酒店回复: Dear Laura,Thank you for your kind 8/10 review! We're glad to hear you found the hotel clean, comfortable, and a good value. It’s wonderful to know our staff made a positive impression and that we could provide a convenient stay during your family’s visit to Baptist.We truly appreciate your feedback and look forward to welcoming you back to Suburban Studios Winston-Salem!General Manager, Suburban Studios Winston-Salem
5.0分
其他
展开
Hanes Mall at Your Feet
Convenient location, all of Hanes Mall immediately available. Laundry room accessible 24 hours is a convenient amenity. Ironing board and iron in the room completes the laundry self-service.
展开
酒店回复: Dear Guest, We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our valuable guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,
1.0分
商务出差
展开
3rd floor with no elevator, my husband has a prosthetic leg.
Loud, people running around the outside halls all day & night. I was almost knocked down by a teenager. Dirty.
展开
酒店回复: Thank you for sharing your feedback. We regret that your experience with us was far from what you expected. At Suburban Studios Winston, our motto is to provide comfort, and we aim to make every stay smooth and welcoming. We deeply appreciate your thoughts and hope you'll give us another chance to offer a delightful experience. We’re here to ensure a more comfortable stay on your next visit!
5.0分
其他
Check in went smoothly and our room ended up having a broken AC but the immediately fixed the problem.
展开
酒店回复: Thank you so much for your kind words and for making us your preferred choice for your stays. We are delighted that Suburban Studios Winston continues to meet your expectations—your loyalty means a lot to us! Our motto is to provide comfort, and we’ll always strive to make each visit even better. We look forward to welcoming you back soon for your future stay!
2.0分
其他
展开
Plenty of stairs to walk up and plenty of uncleandd rooms you have to just let them know by holding their hands and showing this is not clean. Then you have to try to find a cleaner to get to your room to clean it. No you cant clean it on your own
展开
酒店回复: We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our valuable guest is very important to us and your input helps us in our efforts to providing excellent service.
4.0分
其他
Enjoyed my night at Suburban Studios, needed a night to myself and was very pleased. Loved the layout of the room and the beds are comfy.
展开
酒店回复: Thank you so much for your kind words about the room! We're glad to know you had a comfortable stay. Your feedback on room service and hotel service is valuable to us, and we'll be looking into it to improve. Our motto is to provide comfort, and we always strive to enhance our guests' experiences. We truly appreciate you taking the time to share this with us!
服务：很满意，服务态度好。
设施：还好，可以做得更好。空调的声音和冰箱的声音有点大。其它都可以。
环境：隔音效果还是可以。
卫生：这个可以，
不错的地方，但房间里有灰尘、香烟和*********的难闻气味，虽然它们是无烟房间，但闻起来很难闻
I was staying alone, say 7 stars thought it would be safe. As soon as I get there a man tells me he’s gonna come to my room later then about midnight I hear loud knocking on the door.
The only problem I had with the room was the hardwood floor was very dirty. I could see dirt & dust on the floor and the soles of my clean white socks were very dirty like it hadn't been mopped in a long time. I never go barefoot in a hotel room anyway. Other than that, the rest of the room seemed to be clean. The bathroom sink & tub were clean.
No frills hotel, comfortable and clean.
The rooms are good for the price. Family stayed due to appointments at Baptist. Will definitely stay here again. Staff is friendly and helpful.
Hanes Mall at Your Feet
Convenient location, all of Hanes Mall immediately available. Laundry room accessible 24 hours is a convenient amenity. Ironing board and iron in the room completes the laundry self-service.
3rd floor with no elevator, my husband has a prosthetic leg.
Loud, people running around the outside halls all day & night. I was almost knocked down by a teenager. Dirty.
Check in went smoothly and our room ended up having a broken AC but the immediately fixed the problem.
Plenty of stairs to walk up and plenty of uncleandd rooms you have to just let them know by holding their hands and showing this is not clean. Then you have to try to find a cleaner to get to your room to clean it. No you cant clean it on your own
Enjoyed my night at Suburban Studios, needed a night to myself and was very pleased. Loved the layout of the room and the beds are comfy.