It feels like the hotel has slipped past its best days. Most of the staff were very young, the sort of first job atmosphere you notice straight away. There were a few experienced people trying to steady things, but it was clear they need more investment in training and a few more seasoned hands, especially at the bar. The cocktail list is long, and the team behind it were clearly overworked and not confident enough to handle the pace or the volume.
If you are on a golf trip, you will probably be fine. For couples looking for a more polished experience, it misses the mark.
The part that really took the shine off our stay was the spa. We emailed ahead to ask if our booking included any treatments and they replied that it did. We later learned this was their mistake, which they admitted, yet they still tried to charge us. What made it worse was the language used by the spa manager, saying things like “both sides to blame” and “I would pay it if it were me” even after acknowledging the error. It felt manipulative and unfair.
The spa itself was lovely, which makes it all the more disappointing. The way the situation was handled ended up overshadowing what should have been a relaxing stay.
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酒店回复: Dear DarrenThank you for your review.We are sorry that we did not live up to your expectations in terms and service the confusion regarding your spa booking.We do hope that we may have the chance of welcoming you back to Farnham Estate, as we would very much appreciated the opportunity of restoring your faith in us.Kind regardsBridie McManusGuest Relations Manager
4.0分
其他
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Breakfast service was amazing. Evening service was terrible. Over an hour wait for a drink and similar for food. Very rude young staff in evening compared to morning
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酒店回复: Dear AntonyThank you for your review.Thank you also for your lovely comments in relation to breakfast. Very sorry and indeed surprised to hear of the issues experienced at dinner and would like to assure you that this is not our normal standards. Your comments have been shared with our Restaurant Manager for discussion with her team.We do hope that we may have the chance of welcoming you back to Farnham Estate, as we would very much appreciate the chance of restoring your faith in us.Kind regardsBridie McManusGuest Relations Manager
5.0分
其他
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Great experience, beautiful place, the spa is one of the best ones I’ve been to and the staff is very nice and helpful. The only area of improvement would be the bar service and also at the restaurant. Long waits. Other than that it was perfect and would definitely be back.
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酒店回复: Dear AndreinaThank you for your review and lovely comments, which are very much appreciated.We are delighted that you enjoyed your visit and intend returning. We certainly look forward to seeing you soon again at Farnham Estate.Kind regardsBridie McManusGuest Relations Manager
5.0分
其他
Hotel is beautiful, elegant and luxurious. Here for a family wedding and had the best day! Rooms clean and modern. Staff friendly and very helpful.
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酒店回复: Dear William Thanks so much for the lovely review.Delighted that you enjoyed your stay with us for a family wedding and your kind comments are very much appreciated by all of us.We we hope to see you soon again at Farnham Estate.Kind regardsBridie McManusGuest Relations Manager
4.0分
其他
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Beautiful building. Spa and thermal suite was lovely .gym well equipped, great that you can use all after check out. Reception and breakfast staff were amazing but let down on Bar staff and some staff in Cedars restaurant. Waiting about 30 mins to get serviced a drink, if you go up to the drink you're totally ignored. Many people at other tables had the same experience. Restaurant staff and Bar staff very slow, Service was a little chaotic.Rooms are very spacious and comfortable. Food was nice with very tasty Desserts. Breakfast is self service with lots of options with some made to order items.
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酒店回复: Dear EdelThank you for review and lovely comments, which I have shared with the team.Sorry to hear of the issues that you experienced in relation to certain aspects of your visit and we would like to assure you that this is certainly not our normal standards.I do hope that overall, you had an enjoyable stay with us and that we may have the chance of welcoming you back to Farnham Estate once again.Kind regardsBridie McManusGuest Relations Manager
5.0分
其他
It was perfect from start to finish. Super friendly welcoming staff, delicious food and amazing spa.
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酒店回复: Dear AnnemarieThank you for the lovely review.We are delighted to read that you had the perfect stay with us. Your kind comments have been shared with the team and are very much appreciated.We hope to see you soon again at Farnham Estate.Kind regardsBridie McManusGuest Relations Manager
4.0分
情侣出游
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Have been here several times now and always find the hotel and facilities to be excellent. This time we were staying in an accessible room and I found the bed to be very firm. Pillows also firm. Uncomfortable two nights sleep. Pillows would need to be renewed and a nice pillow - top mattress topper would would be ideal. For an accessible room, comfort is a priority. There also needs to be a low towel rail fitted in the bathroom. Will not put me off going back to the property as everything else is excellent. Would recommend for a quiet break away.
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酒店回复: Dear AubreyThank you for your review.It's lovely to hear that you've enjoyed your visits and find our hotel and facilities excellent. Comfort is indeed a crucial aspect of any stay, and we're sorry to hear that you found the bed and pillows firm during your last stay. Your suggestions about the pillows and mattress are well-taken, and we appreciate your feedback about a low towel rail in the bathroom. We're glad to know that despite these issues, you're still looking forward to returning to our hotel. Your recommendation for a quiet break away means a lot to us.Kind regardsBridie McManusGuest Relations Manager
5.0分
其他
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Can't wait to go back.
Excellent from start to finish.
Delighted we were given a complimentary room upgrade at check-in. All the staff we encountered were exceptional including check-in & out ,bars ,breakfast room & Cedars Steakhouse. George the groundsman was super friendly and gave advice on the walks & estate facilities.
Food in Cedars was exceptional and breakfast was first class.
Our daughter & son-in-law were so impressed by what we told them they have booked 2 nts in Farnham later in October also.
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酒店回复: Dear PhilipThanks so much for the review. We are delighted that you had such an enjoyable stay and enjoyed the complimentary upgrade extended to you.Thank you also for your recommendations and we look forward to welcoming you daughter and your son-in-law to the resort in October.We hope that you will get the chance to visit with us again at Farnham Estate.Kind regardsBridie McManusGuest Relations Manager
3.0分
其他
The Spa is starting to feel and look quite tired in places and needing some money spent and refreshed.
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酒店回复: Dear RichardThank you for your review.I do hope that overall, you enjoyed your stay with us and thank you for your feedback in relation to our Health Spa, which we certainly take on board.I look forward to the chance of welcoming you back to Farnham Estate sometime soon.Kind regardsBridie McManusGuest Relations Manager
服务一流，食物也棒极了。这家酒店无可挑剔。
It feels like the hotel has slipped past its best days. Most of the staff were very young, the sort of first job atmosphere you notice straight away. There were a few experienced people trying to steady things, but it was clear they need more investment in training and a few more seasoned hands, especially at the bar. The cocktail list is long, and the team behind it were clearly overworked and not confident enough to handle the pace or the volume.
If you are on a golf trip, you will probably be fine. For couples looking for a more polished experience, it misses the mark.
The part that really took the shine off our stay was the spa. We emailed ahead to ask if our booking included any treatments and they replied that it did. We later learned this was their mistake, which they admitted, yet they still tried to charge us. What made it worse was the language used by the spa manager, saying things like “both sides to blame” and “I would pay it if it were me” even after acknowledging the error. It felt manipulative and unfair.
The spa itself was lovely, which makes it all the more disappointing. The way the situation was handled ended up overshadowing what should have been a relaxing stay.
Breakfast service was amazing. Evening service was terrible. Over an hour wait for a drink and similar for food. Very rude young staff in evening compared to morning
Great experience, beautiful place, the spa is one of the best ones I’ve been to and the staff is very nice and helpful. The only area of improvement would be the bar service and also at the restaurant. Long waits. Other than that it was perfect and would definitely be back.
Hotel is beautiful, elegant and luxurious. Here for a family wedding and had the best day! Rooms clean and modern. Staff friendly and very helpful.
Beautiful building. Spa and thermal suite was lovely .gym well equipped, great that you can use all after check out. Reception and breakfast staff were amazing but let down on Bar staff and some staff in Cedars restaurant. Waiting about 30 mins to get serviced a drink, if you go up to the drink you're totally ignored. Many people at other tables had the same experience. Restaurant staff and Bar staff very slow, Service was a little chaotic.Rooms are very spacious and comfortable. Food was nice with very tasty Desserts. Breakfast is self service with lots of options with some made to order items.
It was perfect from start to finish. Super friendly welcoming staff, delicious food and amazing spa.
Have been here several times now and always find the hotel and facilities to be excellent. This time we were staying in an accessible room and I found the bed to be very firm. Pillows also firm. Uncomfortable two nights sleep. Pillows would need to be renewed and a nice pillow - top mattress topper would would be ideal. For an accessible room, comfort is a priority. There also needs to be a low towel rail fitted in the bathroom. Will not put me off going back to the property as everything else is excellent. Would recommend for a quiet break away.
Can't wait to go back.
Excellent from start to finish.
Delighted we were given a complimentary room upgrade at check-in. All the staff we encountered were exceptional including check-in & out ,bars ,breakfast room & Cedars Steakhouse. George the groundsman was super friendly and gave advice on the walks & estate facilities.
Food in Cedars was exceptional and breakfast was first class.
Our daughter & son-in-law were so impressed by what we told them they have booked 2 nts in Farnham later in October also.
The Spa is starting to feel and look quite tired in places and needing some money spent and refreshed.