酒店回复: Dear Dona,Thank you for taking the time to share your experience. We're very sorry to hear that your experience with us did not meet expectations. Please know that we take great pride in our hotel and are continuously working to maintain it to ensure the enjoyment of our guests. Rest assured that your comments are important to us, and we've shared them with our team so we can address all opportunities for improvement. Thanks again, and we wish you safe travels on the road ahead.
酒店回复: Dear Elizabeth,Thank you for sharing your experience. We truly regret that your stay did not meet your expectations. We understand how disappointing it can be when the accommodations and amenities don't align with what you anticipated. Your feedback is valuable, and we'll certainly take it into consideration as we work to improve. We hope for the chance to provide you with a better experience in the future.
酒店回复: Dear Lois,Thank you for sharing your experience at Seven Gables Inn, St. Louis West, a Tribute Portfolio Hotel! We're thrilled you enjoyed our well-appointed room with luxurious features like the marble bath and heated toilet. Your kind words about our friendly team are also greatly appreciated and will be shared. We’ll take your feedback about areas needing updates into account, and we hope to welcome you back for another pleasant stay.
酒店回复: Dear Arista,Thank you for your glowing review! We're thrilled to hear you had a restful stay and enjoyed our friendly service. It's also wonderful to know that our location was convenient for your travel plans. We appreciate your recommendation, and look forward to welcoming you back to Seven Gables Inn, St. Louis West, a Tribute Portfolio Hotel soon!
酒店回复: We apologize deeply for the inconvenience caused during your stay and the subsequent billing issue. Ensuring a smooth and hassle-free experience for our guests, especially during group events, is of utmost importance to us. We understand the frustration of unexpected charges and delays in resolving such matters. Rest assured, we are actively addressing this internally to prevent recurrence and expedite the refund process as quickly as possible. Your feedback is invaluable to us, and we appreciate your patience and understanding during this time. If there's anything more we can do to assist you or your company, please reach out to us directly. We are committed to making this right for you.
酒店回复: Dear Britlyn,We're thrilled you enjoyed your first stay at Seven Gables Inn, St. Louis West, a Tribute Portfolio Hotel. Our team takes pride in providing a memorable experience for our guests, and we can't wait to welcome you back!
不好不坏，国外酒店都这样
这家酒店本可以做得更好。地理位置优越，就在克莱顿市中心。但我们住的房间简直“平庸”。一间没有窗户，还飘着淡淡的污水味。另一间有窗户，还过得去。酒店建筑古老而古朴，但感觉没人费心费力、投入精力或资金来打造一家出类拔萃的酒店。真可惜。
我非常失望，因为这是万豪旗下的酒店，我住过很多家。地理位置优越，交通便利，建筑外观也非常漂亮。但酒店内部看起来年久失修，这真是令人遗憾，毕竟这是一家历史悠久的酒店。入住区感觉像个宿舍，供应咖啡的房间家具和布局都不太美观，一点也不温馨。原本可以成为一个美丽的户外庭院，却只摆放着数量有限且破败的家具。万豪知道这酒店有多糟糕吗？它本来可以成为真正的瑰宝。真是令人惋惜！
不好
我甚至很难相信这是一家万豪酒店。
床中间凹陷了。
浴室地板和迷你吧台上都有残留物。地板很黏。房间里一半的灯泡都坏了。早餐只有一个硬邦邦的贝果、一个硬邦邦的英式松饼或麦片。
说实话，装修感觉很廉价，我不得不上网查看照片，看看是不是记错了预订的房间！
别来这里了。我不会再住这里了。
住宿体验很棒
我在七角楼旅馆 (Seven Gables Inn) 度过了非常愉快的时光。房间很大（213），也很干净。宽敞的大理石浴室和加热马桶。酒店的一些地方需要粉刷或翻新，但房间很棒。工作人员很友好，而且付出了额外的努力。我的同事住的是另一间只有一半大小的房间，不太满意，所以我现在明白了网站上褒贬不一的评价。请告知我们213房间或同等级别的房间。
这是我住过的最好的酒店/旅馆之一。我经常出差，住过很多酒店。客服服务一流！他们允许我提前入住，让我睡了好久以来最好的一觉！附近的餐厅都很棒。强烈推荐这家酒店，如果我再来这附近，一定会再次入住！
对这家酒店太失望了。10 天前，我和 30 多个同事在这里参加一个活动，本来应该通过我的工作支付费用……Seven Gables 犯了一个错误，向我们所有人单独收费，而不是向我们公司收费，至今仍未退款。我与前台交谈，他们告诉我，他们的销售部门从未告诉他们要从公司卡上扣款，这就是为什么我们所有人都被单独扣款。我和其他员工以及我的公司都联系了 Seven Gables，要求解决这个问题，但还没有。我们于 6 月 26 日星期三退房，我在 7 月 6 日星期六写这篇评论，Seven Gables 告诉我可能还需要 7 个以上的工作日才能收到退款。每次我打电话，他们都只是告诉我“我们正在处理”，但没有得到任何确切的答复。我们每人被收取了大约 700 美元，感觉 Seven Gables 不知道如何处理退款。太荒谬了！
失望
这是我们第二次住在这里。我们非常失望。浴室里的电视坏了。我们不知道怎么用坐浴盆，所以打电话给前台，她也不知道怎么用。我们终于在入住的第二天弄明白了。第一天的早餐还行。我们吃完饭后，一位女士出来给我们煎蛋卷。第二天的早餐没有人。没有盘子，没有咖啡，也没有水。我们觉得大厅里有一股难闻的气味。我觉得我们不会再住在这里了，尤其是考虑到这个价格。
这是我第一次入住这家酒店，而且绝不会是最后一次！太棒了。
房间没有被之前的客人打扫干净。地板上有食物残渣。房间闻起来有股霉味。他们不仅没有把我们搬到干净的房间，第二天仍然没有打扫干净。酒店里只有一个人工作，没有经理来或回应。