酒店回复: Dear Nuri,Thank you for choosing Extended Stay America. We're delighted you enjoyed the comfort of the room, its amenities, and the peaceful environment. Your comments about the property's condition are valuable, and we recognize the importance of maintaining a fresh and modern appearance. We're always working to improve our facilities and will take your suggestions into consideration. It's wonderful to hear that our general manager made such a positive impression. We hope to see you again soon.Sincerely,Hotel Management

酒店回复: Dear Elic, We are truly sorry to learn of your experience. We deeply regret the shortcomings you encountered, particularly regarding breakfast and the presence of pests. Cleanliness and quality are priorities for us, and we will have your concerns reviewed with both our housekeeping and kitchen departments to ensure corrective measures are taken. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another opportunity in the future to provide you with the comfortable and enjoyable stay you deserve.Sincerely,Hotel Management

酒店回复: Dear Guest,Thank you for being our guest at Extended Stay America. We're delighted to hear that you had a memorable experience with us. Our team strives to provide a welcoming atmosphere and exceptional service, and it's wonderful to know that our efforts contributed to your satisfaction. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management

酒店回复: Dear Jesus,Thank you for taking the time to review your stay at Extended Stay America. We’re thrilled to know you had such a positive experience and that your stay met your expectations. Providing a welcoming and comfortable environment has always been our priority, and it’s wonderful to see that reflected in your comments. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit.Sincerely,Hotel Management

酒店回复: Dear Gabriel, We’re delighted to hear that you enjoyed your visit and found our team welcoming, as creating a positive experience for our guests is always our priority. It’s also wonderful to know that you appreciated the comfort of your accommodations and the value provided during your stay. Your kind feedback encourages us to continue offering attentive service and a pleasant environment for every guest. We hope to have the pleasure of welcoming you back to Extended Stay America soon, so we can provide another enjoyable and memorable stay that meets your expectations.Sincerely,Hotel Management

酒店回复: Dear Eugene, Thank you for sharing your experience. We sincerely regret the inconvenience caused by the repeated issue with your door key and the unexpected fire alarm disturbance during the night. We understand how disruptive this must have been to your rest and comfort, and your comments have been shared with our maintenance team to ensure these matters are addressed promptly. We appreciate your feedback and hope you will give us another opportunity to provide you with a much smoother and more enjoyable stay.Sincerely,Hotel Management

酒店回复: Dear ANN, We are truly sorry to hear about your disappointing experience and the concerns you encountered during your stay. Your comments regarding cleanliness and safety are deeply concerning, and we understand how unsettling this must have been for you. Providing a clean, comfortable, and secure environment is always our priority, and we regret that we fell short in meeting these expectations. Please know that your feedback will be shared with the appropriate teams as we continue to work on improving our property and services. We value your input and hope you will consider giving us another opportunity in the future to provide you with the level of stay you deserve.Sincerely,Hotel Management