酒店回复: Dear Margy, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We will look into this and will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
1.0分
其他
Pull out bed was stained, old and ripped. My kids had to sleep st mybsiaters house.
Checked out next day and was told non refundable stay.
展开
酒店回复: Dear Guest, We’re truly sorry for the unacceptable condition of the pull-out bed and the discomfort it caused your family. It’s disappointing to hear your stay was cut short and that our refund policy added to your frustration. Your feedback has been shared with our team for immediate review and corrective action. Sincerely, General Manager
2.0分
商务出差
展开
The room was clean, but some of the furniture needs to be replaced. It needs to be updated. The whole building smelled like cigarette smoke.
Which I am highly allergic to. The other guest were very loud and their children were running around most of the night. The neighborhood is really nice.
展开
酒店回复: Dear Guest, Thank you for sharing your experience. While we're glad the room met cleanliness standards and you appreciated the neighborhood, we sincerely apologize for the smoke odor, outdated furnishings, and noise disturbances. We understand how these issues impacted your comfort, especially with your allergy concerns. Your feedback has been shared with our team to help improve both the environment and guest experience moving forward. Sincerely, General Manager
3.0分
商务出差
Overall kind of shabby, dirty carpet, broken furniture. The towels and sheets were very clean.
展开
酒店回复: Dear Jeremy,Thank you for sharing your feedback. We’re glad to hear you found the in-room amenities clean, as we take pride in our housekeeping standards. We also appreciate your comments regarding the condition of the suites, and we sincerely apologize for the same. Guest comfort and satisfaction are very important to us, and your input will be shared with our team to guide ongoing maintenance and updates. We hope you’ll consider giving us another opportunity to provide a more comfortable and enjoyable stay.Sincerely,Hotel Management
3.0分
家庭亲子
展开
Staff were friendly and had excellent customer service. Property smelled throughout the hallways and rooms. Customer f u can bare the odor then the room itself is nice and spacious.
展开
酒店回复: Dear Khoa, Thank you for sharing your feedback with us. We are delighted to hear that our staff provided friendly and excellent customer service and that you found your room spacious and comfortable. At the same time, we sincerely apologize for the unpleasant odor you experienced in the hallways and rooms. Guest comfort and satisfaction are very important to us, and we have shared your comments with our housekeeping and maintenance teams to address this issue promptly. Your feedback helps us improve the overall guest experience, and we hope to provide a better stay next time. Sincerely,Hotel Management
2.0分
其他
展开
Do better
The microwave was dirty. The sheets didn’t look clean. The hotel is supposed to be smoke free but the whole building smell like cigarettes. And they allow dogs here so it made the hallways stink as well. I won’t stay here again.
展开
酒店回复: Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
便宜，看得出来
我选择这家酒店是因为它便宜，而且我只在城里待两天，结果这家酒店真是便宜到家。他们让我先付了100美元的“损坏押金”，可能3-5天内退还，也可能退不回来。酒店不收现金，只能用银行卡。墙上的油漆脱落，小厨房破损磨损，浴室在我入住前就被损坏了。空调坏了。前台员工很粗鲁，我要求给未婚夫加一个枕头，他们却不肯。更糟糕的是，我去退房的时候，员工竟然把自己锁在门外了。所以我最后把卡递给了酒店外面的员工，然后就离开了。教训是：一分钱一分货。下次我要花点钱住得更奢侈一点。
我预订了一间有两张双人床的豪华客房，但在办理入住手续时，他们告诉我没有空房了，只有一张双人床和一张沙发床，我们接受了，但是当设置沙发床时，床垫很糟糕，你可以感觉到弹簧，而且它非常薄。三楼走廊里弥漫着香烟和狗尿的臭味，太可怕了！
房间的地板很粘，厨房也没有任何用具。没有早餐，只有接待处的一瓶咖啡。我不推荐它。
浴室和厨房里有蟑螂，空气不太好，我在那家酒店的经历很糟糕。浴室和厨房有蟑螂，空调不太好用。我在那家酒店的经历非常糟糕。
员工显然对在那里工作或接待客人并不感到高兴。
我房间里的厕所坏了，当我去大厅报告时，我没有看到工作人员，看到另一位客人在等，所以我离开了。
总的来说，当你走进来时，气氛不太好。但我想你得到了你付出的代价。我不会再住在 Extended Stay 酒店了，我宁愿多花 20-30 美元来获得更好的服务和更好的体验。
他们放弃了我们的房间，我们不得不在晚上 10:00 寻找另一家酒店。不可接受的。
Pull out bed was stained, old and ripped. My kids had to sleep st mybsiaters house.
Checked out next day and was told non refundable stay.
The room was clean, but some of the furniture needs to be replaced. It needs to be updated. The whole building smelled like cigarette smoke.
Which I am highly allergic to. The other guest were very loud and their children were running around most of the night. The neighborhood is really nice.
Overall kind of shabby, dirty carpet, broken furniture. The towels and sheets were very clean.
Staff were friendly and had excellent customer service. Property smelled throughout the hallways and rooms. Customer f u can bare the odor then the room itself is nice and spacious.
Do better
The microwave was dirty. The sheets didn’t look clean. The hotel is supposed to be smoke free but the whole building smell like cigarettes. And they allow dogs here so it made the hallways stink as well. I won’t stay here again.