酒店回复: Dear Cathy,Thank you for sharing your feedback. We sincerely apologize for the distress caused by the incident prior to your stay. Guest safety and comfort are our top priorities, and we appreciate your comments regarding the cleanup, which have been shared with our management team. We’re glad you found your room comfortable and fairly clean and hope to have the opportunity to provide a much better experience on your next visit.Kind regards,Komal
1.0分
家庭亲子
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翻译提供方：Google
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我旅行过很多地方，也有过很多旅行经验，从未见过如此肮脏恶心的地方，墙上甚至堆满了各种东西，但我不得不说，尤其是浴室，是我见过最糟糕的地方，户外厕所或休息站要干净得多，我们的房间我不知道那是什么，很难解释。早餐至少可以说很可笑。有白面包和全麦面包可供选择。一些麦片、酸奶、橙汁或苹果汁和咖啡。唯一积极的一点是，由于我的女儿在一次大手术后出院，其中一名工作人员非常乐意让我延迟退房。我以前让我的孩子们住过 Super 8，他们的经历一直很满意，有时我自己也很满意。但是这个需要从你的网站上删除。我不会让无家可归的人去那里。
酒店回复: Dear Daniel,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the cleanliness of your room, front desk service, and maintenance concerns. Your comments have been shared with our housekeeping and management teams to ensure these matters are addressed. We regret that your stay did not meet your expectations and hope to provide a much better experience should you choose to stay with us in the future.Kind regards,Komal
酒店回复: Dear Barbara,Thank you for sharing your feedback. We apologize for the issues you experienced with check-in, room condition, and breakfast. We appreciate your comments regarding the bed and linens and have shared all feedback with our management and housekeeping teams to help improve the guest experience. We hope to provide a better stay in the future.Kind regards,Komal
酒店回复: Dear Robert,Thank you for sharing your feedback. We’re glad you found our hotel clean, conveniently located, and enjoyed the friendliness of our staff. We appreciate your comments regarding breakfast and accommodations, and we’ll keep them in mind as we continue to improve our guest experience.Kind regards,Komal
酒店回复: Dear Salman,Thank you for your review! We’re glad you found our staff friendly and appreciate your feedback regarding breakfast. We’ll take your suggestions into consideration to improve the guest experience.Kind regards,Komal
2.0分
其他
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I was in three different rooms. They need deep cleaning done! Security chains on doors, broken off of most rooms. I had to get the bathtub cleaned before I could have a shower.
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酒店回复: Dear Leslie,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with your rooms and cleanliness during your stay. Your comments have been shared with our housekeeping and maintenance teams so we can address these concerns and improve our guest experience.Kind regards,Komal
5.0分
其他
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Room was spotless. 2 different remotes to work the TV a little confusing but we were only there for one night so who cares. Staff were super friendly. Didn’t have a chance to use the pool but it looked nice. Price was right and I would definitely stay again when passing through. I’ve stayed at reasonably priced hotels in the past and swore I’d never do it again, but I did. This was definitely not in the same category. Highly recommend for quick stays.
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酒店回复: Dear Rick,Thank you for your wonderful review! We’re thrilled to hear you found your room spotless and our staff friendly. We appreciate your recommendation and look forward to welcoming you back on your next visit to West Kelowna.Kind regards,Komal
4.0分
其他
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Breakfast was limited, as others have mentioned. A few more fruit options would have been welcome (but fruit is expensive).
Room was surprisingly quiet for the location. We were happy with the room and felt we got good value for the price.
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酒店回复: Dear Kristi,Thank you for sharing your feedback. We’re glad you found your room quiet and felt you received good value. We appreciate your comments regarding breakfast and will take them into consideration as we continue to improve our guest experience.Kind regards,Komal
舒适的住宿
入住后，我从房间后窗望出去，看到烧焦的铝制墙板、隔热材料、木材和其他材料散落在后院草坪上，我当时确实很担心。后来我上网查了一下，发现他们有一起纵火案，四天前有人纵火烧了酒店大楼，他们仍在寻找这个人。我担心类似事件再次发生，但我们已经入住了，而且无法退款去其他酒店。我觉得酒店应该会把那堆乱七八糟的东西清理得更好，而不是任由客人自己看着。总之，床很舒服，房间也相当干净。
我旅行过很多地方，也有过很多旅行经验，从未见过如此肮脏恶心的地方，墙上甚至堆满了各种东西，但我不得不说，尤其是浴室，是我见过最糟糕的地方，户外厕所或休息站要干净得多，我们的房间我不知道那是什么，很难解释。早餐至少可以说很可笑。有白面包和全麦面包可供选择。一些麦片、酸奶、橙汁或苹果汁和咖啡。唯一积极的一点是，由于我的女儿在一次大手术后出院，其中一名工作人员非常乐意让我延迟退房。我以前让我的孩子们住过 Super 8，他们的经历一直很满意，有时我自己也很满意。但是这个需要从你的网站上删除。我不会让无家可归的人去那里。
住在其他地方。
我能够在抵达之前在线办理入住手续，老实说，这是入住过程中唯一的好处，因为接待我的员工对我非常不满意，他在最短的时间内给了我两张房卡，告诉我早餐时间，并模糊地给了我早餐地点，然后就让我离开了。一进房间，我发现房间里很脏，到处都是薯片、磨碎的地毯，床和沙发之间、床和床头柜之间都有不同包装的碎片。此外，浴室的墙壁上还有几道污垢，浴缸水龙头在我整个入住期间一直在滴水。当我与前台人员反映此事时，他们告诉我客房服务明天会派人来，而经理要到周一才来，因此他们无法代表我与他们沟通。没有提供任何其他帮助或建议。床还算舒服，房间感觉有点脏，需要翻新一下。空调虽然很冷，但运转还不错，而且听起来像一辆柴油卡车在交通站点空转。总而言之，我强烈建议您另找住处。
这家酒店充其量只能说是平庸。我到达时，办理入住的工作人员不在前台。房间干净但略显陈旧。电视插上电源后，我不得不自己接通电源，因为电源插座已经从延长线上拔掉了。而且，墙壁破损，维修得很差。早餐种类很少——只有面包、松饼、麦片、酸奶、劣质果汁和咖啡。优点是床很舒服，床单和毛巾也不错。
干净简朴的住宿，自助早餐价格也合适。我们入住这里是因为地理位置便利，员工友好……不过，如果这是一次真正的度假，还有其他更合适、更高端的选择。
工作人员非常友好。早餐可以做得更好，比如只有一个烤面包机和一个华夫饼机，如果能增加更多设备，就能加快速度，而不用排长队。
I was in three different rooms. They need deep cleaning done! Security chains on doors, broken off of most rooms. I had to get the bathtub cleaned before I could have a shower.
Room was spotless. 2 different remotes to work the TV a little confusing but we were only there for one night so who cares. Staff were super friendly. Didn’t have a chance to use the pool but it looked nice. Price was right and I would definitely stay again when passing through. I’ve stayed at reasonably priced hotels in the past and swore I’d never do it again, but I did. This was definitely not in the same category. Highly recommend for quick stays.
Breakfast was limited, as others have mentioned. A few more fruit options would have been welcome (but fruit is expensive).
Room was surprisingly quiet for the location. We were happy with the room and felt we got good value for the price.