I was in the area working. Some of the staff hang out with a pimp living on the 3rd floor. Many **** transactions in the parking lot. ******* and **** ******* are banging on doors and yelling in the late night hours. Staff throw laundry off the upper floors to a bin on the ground level. So blankets and whatnot may come whipping down without warning. Police are often called.
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酒店回复: Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Raleigh did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,JannaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Questionable behavior from the staff after reporting that my light fixture popped into the room and it took the entire week for them to fix it, as well as the area is filled with a lot of hobos and drug dealers
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酒店回复: Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Raleigh did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
朋友出游
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The room was disgusting. The floors and walls were dirty. The sheets did not seem clean. The extra safety lock in the inside of room was broken, there was no phone in room, the tv had multiple dot lights when turned on, hard to watch anything. The hotel was in poor shape. I felt unsafe snd dirty. I have pictures and i reported it all to front desk but was told a manager would call. But still hasn't after a week
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room, particularly the state of the floors and walls as well as the safety lock and TV you reported. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
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TV not working.. that ******
There was a lot of people sitting outside of their room, in the corridor. That sorta gives off the wrong vibe. No elevator.. & the TV didn't even work in my room #439
4.0分
其他
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4th time around
have stayed a total of about 4 times, since being renovated as well. decent room. fridge and microwave. door was a lil hard to close. would have been a 5 if it wasnt for this.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh Northeast - Downtown. While we are glad to hear that you've stayed with us multiple times and that you found the room decent, with a fridge and microwave. We are sorry to hear that you experienced an issue with the door and that this detracted from your stay. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for providing us with details about your stay. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
I love how wonderful the staff is as well as price and location. Everything about my stay has been amazing. i wish they had pool.Thank you guys.
1.0分
家庭亲子
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Absolutely do not recommend staying here.
We booked a stay 6/20/25, checking out 6/23/25 through Expedia.The morning of 6/21/25, we called the front desk and let them know the door was extremely difficult to open and close, and they said they would let maintenance know(we have two young children and this was not just a inconvenience but a safety issue). We also requested housekeeping and was told they do housekeeping everyday so we were all set. Also requested extra towels and washcloths,as there wasn't enough for the 4 people (all were on the reservation) in the room. When we came back the night of 6/21, we discovered that none of the issues brought up to the front desk were taken care of. The door was still extremely hard to open and close, room wasn't clean, no clean towels. Went to front desk and the woman at the front desk said there was no maintenance, no housekeeping but she could give us a few towels after we bring the dirty ones( one of the clean ones she gave was dirty). We left and went to another hotel because of the door issue, and only stayed 1 of the 3 nights. Requested a refund for the 2 nights we didn't stay and they refused because they claimed we didn't bring up issues(this is a lie, as we brought up the morning of 6/21). Then they tried say ok then it's denied because they offered another room(another lie, we were not).
3.0分
家庭亲子
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Overall it wasn't terrible. It was only for one night and we were there for a concert, so we didn't spend much time at the hotel.
The area seemed like it wasn't the best part of town. We heard sirens all night long (though there is a hospital not too far away).
I did see bugs in the bathroom. And on one of the beds, one of the pillow cases was definitely dirty and the sheets were not the cleanest. The blankets were extremely thin, if you could even call it a blanket.
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酒店回复: Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh Northeast - Downtown. We sincerely appreciate your comments and are happy that you were satisfied with your stay. However, we are sorry to hear that your short stay was impacted by concerns about the area and noise disturbances. It's truly disappointing to learn about the bugs and the condition of the bedding. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Rest assured, we're taking steps to improve cleanliness and pest control to provide a better experience for all our guests. Thank you again for sharing your experience and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
这个地方有蟑螂，而且一点都不干净。千万别订这里。
酒店很干净，也进行了一些翻新。不过房间里有些地方看得出来还没有更新过……他们基本上只是做了点表面功夫，让它看起来不错……停车场大部分时间都很吵，有人大喊大叫，还放着很响的音乐……床铺很干净也很舒服……总的来说，就这个价格而言，住在这里还是个不错的选择。
I was in the area working. Some of the staff hang out with a pimp living on the 3rd floor. Many **** transactions in the parking lot. ******* and **** ******* are banging on doors and yelling in the late night hours. Staff throw laundry off the upper floors to a bin on the ground level. So blankets and whatnot may come whipping down without warning. Police are often called.
Questionable behavior from the staff after reporting that my light fixture popped into the room and it took the entire week for them to fix it, as well as the area is filled with a lot of hobos and drug dealers
The room was disgusting. The floors and walls were dirty. The sheets did not seem clean. The extra safety lock in the inside of room was broken, there was no phone in room, the tv had multiple dot lights when turned on, hard to watch anything. The hotel was in poor shape. I felt unsafe snd dirty. I have pictures and i reported it all to front desk but was told a manager would call. But still hasn't after a week
TV not working.. that ******
There was a lot of people sitting outside of their room, in the corridor. That sorta gives off the wrong vibe. No elevator.. & the TV didn't even work in my room #439
4th time around
have stayed a total of about 4 times, since being renovated as well. decent room. fridge and microwave. door was a lil hard to close. would have been a 5 if it wasnt for this.
I love how wonderful the staff is as well as price and location. Everything about my stay has been amazing. i wish they had pool.Thank you guys.
Absolutely do not recommend staying here.
We booked a stay 6/20/25, checking out 6/23/25 through Expedia.The morning of 6/21/25, we called the front desk and let them know the door was extremely difficult to open and close, and they said they would let maintenance know(we have two young children and this was not just a inconvenience but a safety issue). We also requested housekeeping and was told they do housekeeping everyday so we were all set. Also requested extra towels and washcloths,as there wasn't enough for the 4 people (all were on the reservation) in the room. When we came back the night of 6/21, we discovered that none of the issues brought up to the front desk were taken care of. The door was still extremely hard to open and close, room wasn't clean, no clean towels. Went to front desk and the woman at the front desk said there was no maintenance, no housekeeping but she could give us a few towels after we bring the dirty ones( one of the clean ones she gave was dirty). We left and went to another hotel because of the door issue, and only stayed 1 of the 3 nights. Requested a refund for the 2 nights we didn't stay and they refused because they claimed we didn't bring up issues(this is a lie, as we brought up the morning of 6/21). Then they tried say ok then it's denied because they offered another room(another lie, we were not).
Overall it wasn't terrible. It was only for one night and we were there for a concert, so we didn't spend much time at the hotel.
The area seemed like it wasn't the best part of town. We heard sirens all night long (though there is a hospital not too far away).
I did see bugs in the bathroom. And on one of the beds, one of the pillow cases was definitely dirty and the sheets were not the cleanest. The blankets were extremely thin, if you could even call it a blanket.