You basically get what paid for.. door lock malfunctioned, TV had spots while watching, bathroom is extremely small
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Raleigh. We understand your disappointment regarding the issue you had with the door lock, the TV, and the size of the bathroom. Please accept our apologies for these inconveniences. I have forwarded your feedback to managements attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
其他
They had roaches but it was clean and quiet far as people hanging outside at night and in the daytime
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. I am happy that you found the hotel clean and quiet, and that the surrounding area was peaceful. I'm truly sorry to hear about the presence of pests. Cleanliness is one of our top priorities, and we're disappointed to hear we fell short. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
Did not feel safe in the area and I was all the way in the corner on the first floor which I felt unsafe.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. I am truly sorry to hear that you did not feel safe during your stay, especially given your room's location. Your comfort and security are of utmost importance to us, and I sincerely apologize that we did not meet your expectations in this regard. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
There where a lot of people hanging around the building I had little kids I left the same day checked in
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. I am very sorry to hear about your experience and the concerns you had regarding the people around the building. Your safety and comfort are our top priorities, and we sincerely apologize that we did not meet your expectations on this occasion. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
It was okay. The walls and doors were old, but they did upgrade the bathroom and sinks.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. We're glad to know that you were pleased with the bathroom and sink. However, it is unfortunate to learn that the state of the walls and the doors did not meet your expectations. We thank you for bringing this to our attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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I was in the area working. Some of the staff hang out with a pimp living on the 3rd floor. Many **** transactions in the parking lot. ******* and **** ******* are banging on doors and yelling in the late night hours. Staff throw laundry off the upper floors to a bin on the ground level. So blankets and whatnot may come whipping down without warning. Police are often called.
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酒店回复: Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Raleigh did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,JannaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Questionable behavior from the staff after reporting that my light fixture popped into the room and it took the entire week for them to fix it, as well as the area is filled with a lot of hobos and drug dealers
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酒店回复: Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Raleigh did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
朋友出游
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The room was disgusting. The floors and walls were dirty. The sheets did not seem clean. The extra safety lock in the inside of room was broken, there was no phone in room, the tv had multiple dot lights when turned on, hard to watch anything. The hotel was in poor shape. I felt unsafe snd dirty. I have pictures and i reported it all to front desk but was told a manager would call. But still hasn't after a week
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room, particularly the state of the floors and walls as well as the safety lock and TV you reported. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
这个地方有蟑螂，而且一点都不干净。千万别订这里。
酒店很干净，也进行了一些翻新。不过房间里有些地方看得出来还没有更新过……他们基本上只是做了点表面功夫，让它看起来不错……停车场大部分时间都很吵，有人大喊大叫，还放着很响的音乐……床铺很干净也很舒服……总的来说，就这个价格而言，住在这里还是个不错的选择。
You basically get what paid for.. door lock malfunctioned, TV had spots while watching, bathroom is extremely small
They had roaches but it was clean and quiet far as people hanging outside at night and in the daytime
Did not feel safe in the area and I was all the way in the corner on the first floor which I felt unsafe.
There where a lot of people hanging around the building I had little kids I left the same day checked in
It was okay. The walls and doors were old, but they did upgrade the bathroom and sinks.
I was in the area working. Some of the staff hang out with a pimp living on the 3rd floor. Many **** transactions in the parking lot. ******* and **** ******* are banging on doors and yelling in the late night hours. Staff throw laundry off the upper floors to a bin on the ground level. So blankets and whatnot may come whipping down without warning. Police are often called.
Questionable behavior from the staff after reporting that my light fixture popped into the room and it took the entire week for them to fix it, as well as the area is filled with a lot of hobos and drug dealers
The room was disgusting. The floors and walls were dirty. The sheets did not seem clean. The extra safety lock in the inside of room was broken, there was no phone in room, the tv had multiple dot lights when turned on, hard to watch anything. The hotel was in poor shape. I felt unsafe snd dirty. I have pictures and i reported it all to front desk but was told a manager would call. But still hasn't after a week