酒店回复: Hello Lizbeth,We apologize for any confusion regarding the charges. Please contact our management team directly to address any billing concerns. We appreciate your feedback and will use it to improve our services.
2.0分
其他
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翻译提供方：Google
糟糕的选择。
房间破旧不堪，床垫又旧又不舒服。酒店气味难闻，房间清洁也不到位。从照片上就能看出房间有多脏。
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酒店回复: Hello MAURICIO,Agradecemos que compartas tus comentarios sobre tu estancia. Lamentamos que la experiencia no haya estado a la altura de tus expectativas. Tomamos muy en serio las observaciones sobre la limpieza y el estado de las instalaciones. Compartiremos tus comentarios con el equipo correspondiente para garantizar que se tomen en cuenta en el futuro. Tu opinión es valiosa y ayudará a mejorar la experiencia de nuestros futuros huéspedes.
1.0分
其他
原文
翻译提供方：Google
走廊里弥漫着一股难闻的气味。
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酒店回复: Hello Karen,Agradecemos tu comentario sobre el olor en los pasillos. Valorizamos los comentarios de nuestros huéspedes y nos aseguraremos de que se comparta con el equipo correspondiente. Tu opinión es muy importante para nosotros, ya que nos ayuda a mejorar nuestros servicios. Esperamos que, a pesar de esta experiencia, hayas disfrutado de tu estancia y de las comodidades que ofrecemos en el hotel.
3.0分
家庭亲子
原文
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他们要求你支付 100 美元的押金，如果你用卡支付，他们会在 3 个工作日内退还给我。
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酒店回复: Hello Pamela, Thank you for sharing your feedback with us. Please be advised that our hotel policy includes a security deposit upon check-in, which is refunded back to the original payment method within 3 business days after checkout. Should you have any further inquiries, please don't hesitate to contact our management team directly.
5.0分
其他
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A pleasant surprise was the outdoor pool! It was refreshing after a long day of exploring, but I wasn't prepared for it. There were lots of chairs to unwind in, and the pool area was spotless.
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酒店回复: Hello Millie,Thank you for sharing your experience! We're delighted to hear that you enjoyed the outdoor pool and found it to be a refreshing surprise after your explorations. It's wonderful that you appreciated the cleanliness and ample seating in the area. We hope your stay was filled with many more pleasant moments and that you can return for another visit soon to enjoy our amenities again.
酒店附近没有便利店或加油站，不太方便。酒店后面的路况不太好。房间闻起来有点旧旧的，尽管看起来好像刚装修过。前台的冰箱是空的。早餐很简单。床很软，但枕头太扁了！
服务太差了，我们住的房间有股难闻的异味。我们不得不喷了很多来苏水，但味道还是散不去。再也不会来了。
这酒店太垃圾了，完全不好，不推荐，还没有早餐。
房间很不错。早餐是袋装的午餐，这不是我想要的。酒店位置很好，安静。
干净又方便，要是早餐能更好些就完美了。
他们从我的卡中扣除了预订费，还向我收取了酒店费用。已经五天了，他们还没有退还我的卡钱。他们告诉我他们会在三天内退款。他们撒了谎，并要求我要 100 美元的押金。
糟糕的选择。
房间破旧不堪，床垫又旧又不舒服。酒店气味难闻，房间清洁也不到位。从照片上就能看出房间有多脏。
走廊里弥漫着一股难闻的气味。
他们要求你支付 100 美元的押金，如果你用卡支付，他们会在 3 个工作日内退还给我。
A pleasant surprise was the outdoor pool! It was refreshing after a long day of exploring, but I wasn't prepared for it. There were lots of chairs to unwind in, and the pool area was spotless.