酒店回复: Dear Donna,Thank you for your review, and we're glad that you loved the location and dining options within JEWEL Changi. The pictures were beautifully taken and truly encapsulated the the scenery our guests can look forward to. We look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport

酒店回复: Dear Guest User,Thank you for your review and we're glad you found great convenience while staying with us. Our cabins are compact by design for short stays and light travel, and we understand this may not be ideal for guests with multiple or larger suitcases. We're glad our team managed to assist you during your stay and made your layover experience seamless. We look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport

酒店回复: Dear Guest User,Thank you for your detailed review. Our cabins are compact by design aimed to offer accommodation solution for short stays by providing comfort and convenience for travellers on the go, ideal for layovers or early flights. Therefore we're glad that we met your expectations for short stay. We acknowledge your feedback regarding the AC unit, and while our Reception team could assist with the adjustment centrally, we understand the importance of being able to adjust the controls within the cabin itself. We have since addressed your concern with our maintenance team for their review and necessary action. Should your future transfers or transit through Singapore fits the schedule, we also offer day stays between 0800hrs and 2200hrs (Min 4 hours) for your consideration. We look forward to welcoming you back during your next layover in Singapore.Warmest Regards, YOTELAIR Singapore Changi Airport

酒店回复: Dear Guest User,Thank you for your review, and we're glad you used the early check-in facility and that eased up the space in the cabin for you. Should your future transfers or transit through Singapore fits the schedule, we also offer day stays between 0800hrs and 2200hrs (Min 4 hours) for your consideration. We look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport

酒店回复: Dear pinkripple,Thank you for your detailed review of your stay experience. Should your future transfers or transit through Singapore fits the schedule, we also offer day stays between 0800hrs and 2200hrs (Min 4 hours) for your consideration. We look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport

酒店回复: Dear Anonymous User,Thank you for your review, and we're pleased to know that we met your expectations for a layover stay. We look forward to welcoming you back during your next layover in Singapore.Warmest Regards,YOTELAIR Singapore Changi Airport

酒店回复: Dear Guest User,Thank you for your review. We would like to assure you that we constantly check our pricing and are confident of being the most reasonably priced in the area given the location and convenience. Should your future transfers or transit through Singapore fits the schedule, we also offer day stays between 0800hrs and 2200hrs (Min 4 hours) for your consideration. We truly regret to hear that your interaction with our crew did not meet your expectations. This is not the level of service we strive to provide, and we will address this with our team to ensure a more welcoming and professional experience for all guests. We hope that this will not deter you from returning and we look forward to welcoming you back during your next layover in Singapore.Warmest Regards, YOTELAIR Singapore Changi Airport

酒店回复: Dear W253,Thank you for sharing your review, and we regret the discomfort and distress you experienced during the stay due to the air conditioning and hangar. We have since addressed this with our housekeeping and maintenance team for their immediate follow up. We also regret to hear about your interaction with our front desk team, as this is not reflective of the service standards we strive to uphold. The Front Office team has been counselled to ensure such service lapses do not recur. We sincerely hope that your experience will not deter you from returning during your next layover in SingaporeWarmest Regards, YOTELAIR Singapore Changi Airport

酒店回复: Dear Anonymous User,Thank you for your review. Our cabins are compact by design aimed to offer accommodation solution for short stays by providing comfort and convenience for travellers on the go, ideal for layovers or early flights. We look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We sincerely apologise for the discomfort and frustration you experienced during your stay. Please be assured that your comments are taken very seriously.We regret the issues you faced with the air conditioning, charging facilities, and the impact these had on your comfort and sleep. While slippers are available upon request, we understand that this may not have been clearly communicated, and we will ensure our team reminds guests of this service. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action.We are also concerned about your experience with our front desk team. YOTELAIR is committed to providing respectful and professional service to all guests, regardless of language or nationality. Your comments have been raised with our guest services team to ensure that our staff uphold this standard at all times and that proper communication protocols are reinforced.We truly appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back to YOTELAIR Singapore Changi Airport for a more comfortable and positive experience in the future.Warmest regards,YOTELAIR Singapore Changi Airport