酒店回复: Thank you for taking the time to share your feedback — we’re glad to hear you found the hotel clean and enjoyed the breakfast during your stay.I completely understand your concerns regarding the parking fee. Please know that all hotels located in the downtown Rochester area, including ours, do charge for parking. Our property is conveniently located directly across the street from Mayo Clinic – St. Marys Hospital, and about a mile from the main Mayo Clinic campus downtown.We do our best to remain competitively priced within the area, and we strive to be transparent about all fees during the booking process. That said, I do appreciate you bringing this to our attention, and we’ll continue to evaluate how we communicate this to ensure there are no surprises for our guests.We appreciate your stay with us and hope to have the opportunity to welcome you again in the future.
5.0分
其他
原文
翻译提供方：Google
员工友善，早餐不错。
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酒店回复: Thank you so much for your positive 10/10 review. I am so glad you chose to stay with us and hope you will choose us again!
5.0分
其他
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Everything great here! Location is perfect for the St. Mary’s campus at Mayo. Breakfast is well above what you would expect for a hotel. Parking is a little unique and an extra charge ($15/night) but on-site and convenient.
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酒店回复: Thank you so much for your positive 10/10 review. I am so glad you chose to stay with us and hope you will choose us again!
4.0分
情侣出游
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Was there because I was having surgery across the way. So a nice convenient place for my husband to stay and also for me to stay the day I got discharged. Lots of food options nearby, breakfast at the hotel. Only complaint is next door was Mc Donald’s and late at night there were teens/ young ones talking loudly and revving their engines, so woke us up. ( which isn’t in the hotels control).
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酒店回复: Thank you for taking the time to share your experience. We're truly glad our location provided comfort and convenience during your recovery — we know how important that is, especially when dealing with something as stressful as surgery. It’s great to hear your husband had a comfortable place to stay and that you appreciated the nearby dining options and our breakfast offerings.We’re sorry to hear about the late-night noise from the neighboring area. While it's unfortunately outside of our direct control, we completely understand how disruptive that can be, especially when rest is so important. Your feedback is valuable, and we’ll continue to explore ways to minimize outside disturbances where possible.Wishing you a smooth and speedy recovery, and we hope to welcome you back under better circumstances in the future.
4.0分
其他
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Great staff, breakfast and hot tub. The bed leaves a lot to be desired. Also the TV system is one of the worst I’ve Expirenced in a Hilton.
If you are coming here to visit Mayo the shuttle service is free and excellent.
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酒店回复: Thank you for taking the time to share your feedback. We’re so glad to hear that you enjoyed our friendly staff, complimentary breakfast, hot tub, and especially found the shuttle service to Mayo Clinic helpful — we know how important convenience is during such visits.We’re sorry to hear that the bed and TV system didn’t meet your expectations. Your comments have been shared with our management team, as we are always looking for ways to improve guest comfort and satisfaction.We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future.
4.0分
家庭亲子
Very good stay so far. The parking area is very icy and needs salt
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酒店回复: Thank you so much for your 8/10 feedback score. As we always want to make sure our guests are safe, I appreciate you letting us know so we can fix this issue. We hope you enjoy the remainder of your stay with us. Stay warm, Liz Johnson
3.0分
家庭亲子
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Toilet seat was scary all scratches and different color and coffee maker way under table so inconvenient I give up making coffee. And AC was so noisy and breakfast hot water was taste coffee I was making tea but taste different .
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酒店回复: Thank you for your feedback. I’m sorry the toilet seat, coffee maker setup, noisy AC, and breakfast experience were disappointing. We’ll review these issues with our team to improve, and we hope you’ll give us another chance to provide a better stay.
5.0分
其他
Great stay
I stayed here while my husband was at St. Mary’s hospital. It was so convenient and comfortable.
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酒店回复: Thank you for your 10/10 rating! We appreciate you taking the time to leave a review. We are happy to hear that your stay at the Homewood Suites was convenient and comfortable. We look forward to welcoming you back on your next visit to Rochester!
3.0分
其他
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I did'nt like the parking very tight spaces.
My room was nice and clean later at night our AC started leaking water. They would fix next day but the dripping was too noisy and had to get moved to another room.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you found your room nice and clean, though we sincerely apologize for the inconvenience you experienced with the parking and the air conditioning unit. We understand how disruptive it must have been to move rooms late at night, and we regret that this affected your stay. Your comments have been shared with our maintenance team so that we can prevent similar issues moving forward. We appreciate your understanding and hope to have the opportunity to provide you with a smoother and more comfortable stay in the future.
5.0分
其他
The room was clean, comfortable and at an affordable rate. It was also quiet.
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酒店回复: Thank you for your 10/10 rating. We appreciate your feedback! We are so glad that you found your accommodations clean and comfortable during your stay. We look forward to welcoming you back!
酒店本身很干净整洁，位于罗切斯特郊区的尽头，所以我们想去的任何地方都需要开车很久。早餐不错。一切都干净整洁。我唯一想抱怨的是，停车费每晚15美元，而你却要花300多美元才能住一间房，这简直太荒谬了。我住的酒店从来没有需要付停车费，所以出于这个原因，我不会推荐这家酒店。
员工友善，早餐不错。
Everything great here! Location is perfect for the St. Mary’s campus at Mayo. Breakfast is well above what you would expect for a hotel. Parking is a little unique and an extra charge ($15/night) but on-site and convenient.
Was there because I was having surgery across the way. So a nice convenient place for my husband to stay and also for me to stay the day I got discharged. Lots of food options nearby, breakfast at the hotel. Only complaint is next door was Mc Donald’s and late at night there were teens/ young ones talking loudly and revving their engines, so woke us up. ( which isn’t in the hotels control).
Great staff, breakfast and hot tub. The bed leaves a lot to be desired. Also the TV system is one of the worst I’ve Expirenced in a Hilton.
If you are coming here to visit Mayo the shuttle service is free and excellent.
Very good stay so far. The parking area is very icy and needs salt
Toilet seat was scary all scratches and different color and coffee maker way under table so inconvenient I give up making coffee. And AC was so noisy and breakfast hot water was taste coffee I was making tea but taste different .
Great stay
I stayed here while my husband was at St. Mary’s hospital. It was so convenient and comfortable.
I did'nt like the parking very tight spaces.
My room was nice and clean later at night our AC started leaking water. They would fix next day but the dripping was too noisy and had to get moved to another room.
The room was clean, comfortable and at an affordable rate. It was also quiet.